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Senior Technical Business Analyst- Arlington, VA
CoStar
Arlington
- $115,000 to $149,000 USD / year
…builds and supports the platforms that run CoStar's financial systems, including billing, contracts, and enterprise financial data…
Added 1 min ago
Technical Support Engineer
NetDocuments
Remote, United States
NetDocuments is seeking a Technical Support Engineer to provide support interfacing primarily via web/email and phone with customers to resolve technical complications within the…
Added 1 min ago
Cloud and Infrastructure Engineering Manager
RES
Denver, CO
This is a working manager position. The ideal candidate is an experienced Azure and infrastructure engineer who still enjoys hands-on work, has led a small to medium technical team, and…
Added 1 min ago
Metals Deposition Engineer
KBR Wyle Services, LLC
Beavercreek Township, OH
KBR is seeking a highly motivated, hands-on Metals Deposition Engineer (0–2 years of experience) to join our team supporting mission-critical research initiatives within the Air Force…
Added 3 mins ago
AI Enablement Engineer
Revalize
Remote, United States
The AI Enablement Engineer will help build, deploy, and support production AI tools, agents, and workflows used across Revalize. Working closely with business stakeholders and senior…
Added 3 mins ago
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Support Engineer III
GitHub, Inc.
United States
- $41.25 to $109.43 USD / hour
GitHub is growing its Support Engineering team and we're seeking experienced professionals to elevate our technical customer support efforts. As a Support Engineer III, you will manage…
Added 3 mins ago
Senior Forward Deployed Engineer - NA
Camunda
United States
…enabling organizations to coordinate AI agents, people, and systems across complex, end-to-end business processes. With built-in governance, auditability, and human oversight, Camunda gives…
Added 3 mins ago
Munitions Engineer
CACI
Picatinny Arsenal, NJ · Rockaway Township, NJ · Rockaway Township
CACI is seeking an Engineer to provide munition acquisition on technical support to the U.S. Navy Conventional Ammunition
Added 4 mins ago
Cloud and Infrastructure Engineering Manager
RES
Denver, CO
This is a working manager position. The ideal candidate is an experienced Azure and infrastructure engineer who still enjoys hands-on work, has led a small to medium technical team, and…
Added 5 mins ago
Senior Cyber Security Engineer
L3Harris Technologies
Columbia, MD · Rochester, NY
Job Title: Senior Specialist, Information Security Systems Engineer
Added 5 mins ago
Sr. Product Manager
Safe-Guard Products International LLC
Atlanta, GA
…(code generation, test generation, documentation, refactoring support) can compress delivery timelines for rating engine…
Added 6 mins ago
Junior Software Development Engineer in Test
Intercontinental Exchange Holdings, Inc.
Atlanta, GA
As a Junior Software Development Engineer in Test, you will work with Systems Analysts and Development Teams to understand business/product and system requirements. You will create,…
Added 7 mins ago
SS
Data Center Commissioning Engineer
Southern Staffing Group
Red Oak, TX
- $130,000 to $160,000 USD / year
…execute Level 1 through Level 5 commissioning. You will also support a smooth handoff to facility operations teams. Success in this role requires a strong command of MEP systems, schedule…
Added 7 mins ago
Platform Engineer
Lantern Ltd
Remote, United States
We're looking for a Platform Engineer to help build, operate, and evolve the infrastructure and engineering platform behind Lantern.
Added 7 mins ago
Mechanical Engineer IV
Wabtec
Duncan, SC
As a Mechanical Engineer IV within Wabtec Passenger Transit (WPT) Engineering, you will apply mechanical engineering knowledge to the design, development, validation, and sustainment of…
Added 8 mins ago
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Staff Software Engineer, ML
Apptronik
Sunnyvale, CA
- $285,000 to $340,000 USD / year
Apptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life. Our flagship humanoid robot, Apollo, is built to collaborate…
Added 9 mins ago
IG
Secret Cleared RF Engineer (Weekend Shift)
Insight Global
Chelmsford, MA
- From $97.12 USD / hour
The engineer will collaborate with other engineering disciplines including hardware engineers, systems engineers, and circuit design engineers as well as technical and manufacturing support…
Added 9 mins ago
IG
Production Support CPQ Developer - INTL LATAM
Insight Global
Remote, United States
- From $33 USD / hour
We are seeking a Salesforce CPQ Developer / Production Support Engineer to support a fast-paced Salesforce and CPQ environment. This individual will be responsible for resolving production…
Added 9 mins ago
IG
Simulation Software Engineer
Insight Global
Houston, TX
- $71,000 to $119,000 USD / year
Our client is seeking a Simulation Software Engineer to develop, test, and maintain high-fidelity spacecraft simulation models and software environments. This role works closely with flight…
Added 9 mins ago
PSM Coordinator
Accurate Energetic Systems Llc
McEwen, TN
PSM Program Coordination: Coordinate the day-to-day administration of all 14 elements of the site's PSM program in support of the Safety Engineer and Director of EHS.
Added 10 mins ago
Product Development Engineer- Power Conversion EVSE D&R
Ford Global
Dearborn, MI
The Electrified Powertrain Power Conversion EVSE D&R Engineer will own the design, release, packaging, and certification of Electric Vehicle Supply Equipment (EVSE) for future model battery…
Added 11 mins ago
Error: The requested job could not be found.
Sargent & Lundy
State, IL
Added 11 mins ago
CCARS / Document Management Software Test Engineer
CACI International
O'Fallon, IL
Job Title: CCARS / Document Management Software Test Engineer
Added 11 mins ago
Sr. Solutions Consultant
Sprinklr
Remote, United States
…Sprinklr’s suite of products and integrations with customer…
Added 11 mins ago
Electrical Design Engineer
Caterpillar, Inc.
Mossville, IL
The Large Power Systems Division (LPSD) is part of Caterpillar’s Power & Energy segment. Through this global organization, Caterpillar designs and manufacture large (greater than 18 liters)…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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Skills

Documentation
Change management
Google Cloud
Salesforce
ServiceNow
Microsoft Dynamics
Zendesk
HubSpot
SIP
Quality assurance procedures

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