Jobs in the United States

25+ jobs

Save this search

Added 3 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Providence, RI
- $131,000 to $174,000 USD / year
Minimum 5 years of professional experience in Application Operations or systems administration supporting enterprise or engineering applications
Added 3 mins ago
EG
Cloud Engineer
Eliassen Group
Providence, RI
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 7 mins ago
Elastic Agent Engineer
Leidos
Adelphi, MD
Leidos is seeking an experienced Elastic Agent Engineer to strengthen enterprise cybersecurity visibility, endpoint protection, and centralized logging for the U.S. Army C5ISR Cyber…
Added 7 mins ago
Senior Data Engineer
Altamira Technology Corporation
Suitland, MD
Position Description: Data Engineer supports the design, development, and maintenance of data pipelines, data models, and analytics platforms.
Added 8 mins ago
Full Stack Application Engineer
CACI International
Laurel, MD
…challenges? CACI is seeking a skilled and motivated Application Engineer to join our team in Laurel, MD. In this role, you will help modernize and enhance critical intelligence systems by…
Added 8 mins ago
Lead DevSecOps Engineer
Leidos
Gaithersburg, MD
Leidos is seeking a Lead DevSecOps Engineer to join the Air Traffic Business Area within the Homeland Sector, supporting the development of the Leidos Common Automation Platform (L-CAP).…
Added 8 mins ago
DevSecOps Security Engineer
Leidos
Gaithersburg, MD
Leidos is seeking a DevSecOps Security Engineer to join the Air Traffic Business Area within the Homeland Sector, supporting the development of the Leidos Common Automation Platform…
Added 8 mins ago
M
FLEX Android Senior Software Engineer
Marriott
Bethesda, MD
- $48.26 to $86.58 USD / hour
Are you ready to make a real impact with your code? As a key technical contributor on our Android Platform Team, you’ll play a pivotal role in advancing the Marriott Bonvoy app, driving…
Added 8 mins ago
Senior Cloud Engineer
CACI International
Bethesda, MD
CACI is seeking a hands-on Senior CloudDoors Engineer to sustain and enhance CloudDoors, an existing enterprise cloud provisioning and governance service supporting mission customers. This…
Added 8 mins ago
Senior Data Scientist/Engineer and Application Developer
Deloitte
Baltimore, MD
Deloitte is seeking a Data Engineer III to support the design, development, and delivery of data solutions that enable analytics, reporting, and business decision-making. This role will…
Added 8 mins ago
EG
Senior AI Engineer
Eliassen Group
Aberdeen Proving Ground, MD
- $80 to $90 USD / hour
Our client seeks an AI Engineer to support CECOM ASIC in developing and deploying AI/ML models, agentic AI systems, analytics solutions, and automation workflows that drive Army readiness…
Added 8 mins ago
EG
Cloud Engineer
Eliassen Group
Annapolis, MD
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 17 mins ago
Chief Engineer (Staff Engineer)
Morgan Pinnacle Group
San Francisco · San Francisco, CA
We are recruiting a Chief Engineer (Staff Engineer) for a profitable, venture-backed company building agentic AI technology for the financial services industry.
Added 20 mins ago
Software Development Engineer, Platform Engineering & Emerging Technology
Amazon Web Services, Inc.
Seattle, WA
…entrepreneurial feel of a start-up. This is an opportunity to operate and engineer systems on a massive scale, and to gain top-notch experience in cloud computing. You'll be surrounded by…
Added 22 mins ago
Senior Manufacturing Systems Engineer - PLC Systems
Amgen
Holly Springs, NC
Work with platform leads to ensure standalone PLC based systems are designed with the proper network connectivity and system-to-system communication to enable centralized monitoring and…
Added 22 mins ago
Senior Cyber Platform Engineer
MetLife
Cary, NC
The Cyber Platform Engineer is responsible for designing, implementing, and supporting enterprise security solutions within MetLife’s environment. This hands-on role partners with…
Added 22 mins ago
Senior Machine Learning Engineer III ***Raleigh, NC***
RELX INC
Raleigh, NC
We are seeking a Consultant-level Machine Learning Engineer to lead the implementation and scaling of AI systems for legal products. This role focuses on how to build and scale - owning…
Added 22 mins ago
Software Development Engineer, DevX LIFT
Amazon
Raleigh, NC
…will build highly available and fault tolerant distributed systems. You’ll find this role engaging, challenging, and full of opportunities to learn and grow. You will have a large impact on…
Added 22 mins ago
Business Analyst Strong Written And Verbal Communication Skills Excellent Presentat
COOLSOFT
Raleigh, NC
…debugging deliverables, and training users on new processes and systems. This role functions in a lead capacity for the design and ongoing enhancement of these tools, consulting directly…
Added 22 mins ago
L
Lead Engineer CIAM (Customer Identity Acess Management), Information Security
Lowe's
Charlotte, NC
- $111,600 to $212,000 USD / year
The Lead Customer Identity and Access Management (CIAM) Engineer serves as the technical leader responsible for the design, implementation, operation, and modernization of Lowe's enterprise…
Added 23 mins ago
M
AI Developer Solutions Engineer
ManpowerGroup
Charlotte, NC
- $60 to $70 USD / hour
Our client is seeking an AI Developer Solutions Engineer to join their team in Charlotte, North Carolina . As an AI Developer Solutions Engineer , you will work directly with engineers to…
Added 23 mins ago
T
MQ/ Kafka Automation Engineer
TEKsystems
Charlotte, NC
- $89.74 USD / hour
TEKsystems is seeking an experienced Systems Engineer to support and automate enterprise messaging platforms across the organization. This role will focus heavily on IBM MQ and Confluent…
Added 23 mins ago
EC
Vice President of Engineering, ARS
Eaton Corporation
Charlotte, NC
- $227,000 to $333,000 USD / year
…engineering, value analysis/value engineering (VA/VE), and Engineer-to-Order (ETO) front-end engineering across electrical power distribution assemblies, circuit protection, wiring devices,…
Added 23 mins ago
EG
Staff AI & Data Engineer – Databricks
Eliassen Group
Raleigh, NC
- $80 to $90 USD / hour
Our client is seeking a highly experienced Staff AI & Data Engineer to design and build enterprise-grade data and AI solutions on Databricks. This hands-on role focuses on strengthening the…
Added 35 mins ago
Infrastructure Engineer
Endex
New York City, NY · Los Angeles, CA · Denver, CO · Austin, TX · San Francisco, CA · Chicago, IL
We're looking for an engineer who can make the systems behind Endex reliable, observable and straightforward for the team to operate.

Miratech

Senior Google CCAIP Engineer

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Apply About employer

More about this job

Skills

Documentation
Change management
Google Cloud
Salesforce
ServiceNow
Microsoft Dynamics
Zendesk
HubSpot
SIP
Quality assurance procedures

Report this job