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Added 6 mins ago
Senior Lead Software Engineer - Security Platforms
JPMorgan Chase
Brooklyn, NY
As a Senior Lead Software Engineer at JPMorganChase within Consumer & Community Banking, you are an integral part of an agile team that works to enhance, build, and deliver trusted…
Added 6 mins ago
Senior Software Engineer (Institutional, Financing)
Coinbase
Albany, NY
As a Senior Software Engineer on the Financing Engineering team within the Institutional group, you'll design, build, and scale the systems that safely manage billions of dollars in loans…
Added 6 mins ago
Director - Customer Response Engineering
Trellix
Albany, NY
…process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten…
Added 6 mins ago
Senior Engineer
PwC
Albany, NY · Buffalo, NY · Rochester, NY · Melville, NY
As a Senior Engineer you will help design, build, and test custom applications within our Advisory practice, bringing together software engineering, cloud-based solution delivery, and…
Added 7 mins ago
Director, Forward Deployed Engineer
KPMG LLP
ROCHESTER, NY
…team.KPMG is currently seeking a Director, Forward Deployed Engineer to join our Clients, Technology & Innovation (CT&I) organization.Responsibilities: * Partner with leadership to define…
Added 7 mins ago
AE
Senior Data Engineer - Amex Ads, Offers, and Dining Technology
American Express
New York, NY
- $123,000 to $215,250 USD / year
Added 7 mins ago
Senior Product Security Engineer II - HashiCorp Security
IBM
New York, NY
We are looking for a Senior Product Security Engineer to help scale our product security function, partnering closely with Research & Development teams to ensure that security is…
Added 7 mins ago
Senior Data Technology Consultant, Databricks Data & AI Practice
EPAM Systems
New York, NY
We are looking for seasoned Senior Data Technology Consultants to join our Databricks Data & AI Consulting Practice. You will own end-to-end Databricks initiatives. In pre-sales, you will…
Added 7 mins ago
Architect Advanced
Mphasis Corporation
NEW YORK, NY
Position/TITLE: Data & Knowledge Graph ArchitectLocation: Onsite - USJob Description:Looking for a senior knowledge graph architect with expertise in data engineering and programming to…
Added 7 mins ago
Partner Engineer, Payments & Financial Technologies
Meta
New York, NY
…success of Meta's users, products, and partners. As a Partner Engineer, you will develop scalable production-grade code across Meta's platforms; you will collaborate with other product…
Added 8 mins ago
Senior Lead Engineer
PwC
Rochester, NY · Buffalo, NY · Albany, NY · Melville, NY · New York, NY
As a Senior Lead Engineer you will lead custom application development and testing efforts that help clients turn business needs into scalable software solutions across cloud-native and…
Added 8 mins ago
Senior Software Engineer
EPAM Systems
New York, NY
We are building a next-generation API Review Agent platform and developer tooling ecosystem. Our platform enables engineers to validate, review, govern, and automate API quality using…
Added 13 mins ago
Senior QA Engineer - Data And AI
Digital Federal Credit Union
Chelmsford, MA
The Senior Quality Engineer - AI & Automation extends traditional quality assurance responsibilities by leading modern quality engineering practices across automated testing, AI-assisted…
Added 20 mins ago
TA
Flight Dynamics Engineer/Senior Flight Dynamics Engineer
The Aerospace Corpor
Colorado Springs, CO
- $129,000 to $249,600 USD / year
Added 20 mins ago
TA
Senior Cyber Mission Engineer
The Aerospace Corpor
Aurora, CO
- $166,400 to $249,600 USD / year
Minimum Requirements for the Senior Engineering Specialist - Cyber Security Architecture and Information Systems Security
Added 21 mins ago
Principal Engineer, Model Performance
Runware
Remote, United States
As Principal Engineer, Model Performance, you will own how fast and how cheaply every model on Runware runs: diffusion and video generation, speech, 3D and LLMs, across 400,000+ models and…
Added 48 mins ago
Distinguished Signal and Power Integrity Engineer
NVIDIA USA
Remote, United States
We are now looking for a Distinguished Signal & Power Integrity Engineer! NVIDIA has continuously reinvented itself over two decades. Our invention of the GPU in 1999 sparked the growth of…
Added 50 mins ago
IG
Software Engineer - Java/Full Stack III Job ID 2487
Insight Global
Farmington Hills, MI
- From $68 USD / hour
A large financial organization is seeking a Senior Full Stack Software Engineer that will sit onsite 4 days a week in Farmington Hills Michigan for a contract role. We are seeking a Senior…
Added 50 mins ago
IG
AI Software Engineer III Job ID 2488
Insight Global
Farmington Hills, MI
- From $68 USD / hour
A large financial organization is seeking a Senior AI/Python Developer that will sit onsite 4 days a week in Farmington Hills Michigan for a contract role. We are seeking an AI Software…
Added 57 mins ago
Senior Systems Integration/Test Engineer (Level III)
Lockheed Martin
Boulder, CO
…for a motivated and passionate Systems Integration and Test Engineer to join our Systems Engineering, Integration, and Test (SEIT) team in Boulder, CO or King of Prussia, PA . In this role…
Added 58 mins ago
Sr. Mechanical Engineer
Lockheed Martin
Littleton, CO
As a Senior Mechanisms Engineer, your responsibilities may include some of the following:
Added 58 mins ago
CI
Senior Field Specialist - Data Lakehouse (Apache Iceberg)
Cloudera, Inc.
Denver, CO
- $146,000 to $200,000 USD / year
Business Area: Sales Engineering Seniority Level: Mid-Senior level Job Description: At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much…
Added 59 mins ago
Data Security Engineer, Senior
BOOZ, ALLEN & HAMILTON, INC.
Colorado Springs, CO
Added 1 hour ago
Senior Software Engineer, AI/ML, Home Context and Foundation Models
Google
Mountain View, CA
…mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as…
Added 1 hour ago
CM
Senior Frontend Engineer (Analytics Product Lead)
Capital Markets Gateway
Seattle, WA · Chicago, IL
- $180,000 to $200,000 USD / year
We’re looking for a Senior Frontend Engineer to join the Mission Control team (DataLab product) as the frontend technical lead for the western hemisphere-based team. As a frontend engineer,…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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Skills

Documentation
Change management
Google Cloud
Salesforce
ServiceNow
Microsoft Dynamics
Zendesk
HubSpot
SIP
Quality assurance procedures

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