Jobs in the United States

25+ jobs

Save this search

Added just now
Mechanical Engineer
Waters Corporation
Milford, MA
The Reliability Engineer helps define reliability goals, develop evaluation plans, assess risk and facilitate design improvements by working with project teams. Activities include both…
Added 1 min ago
Project Engineer IV - Substation
Booth and Associates
Charlotte, NC
…of substation design projects. Candidate will be the sealing engineer for the majority of work produced by the team and will also act to manage customer relations and well as business…
Added 1 min ago
Engineering Manager, Node Performance Team
Google
Sunnyvale, CA
Like Google's own ambitions, the work of a Software Engineer goes beyond just Search. Software Engineering Managers have not only the technical expertise to take on and provide technical…
Added 1 min ago
Network Deployment Engineer
NewGen Technologies
Remote, United States
…information security, end-user services, telephony, video, and Agile project…
Added 1 min ago
Sr. Product Development Engineer - Product Operations
Advanced Micro Devices, Inc
Secaucus, NJ
This position is ideal for an engineer with a strong background in product development, manufacturing processes, and cross-team project coordination, who is eager to take a visible role in…
Added 2 mins ago
MI
Computer Engineer
Mayvin, Inc
Port Hueneme Cbc Base, CA
- $105,010 to $122,837 USD / year
Mayvin is seeking an experienced Computer Engineer to support the Naval Surface Warfare Center, Port Hueneme Division. This position contributes to the design, development, testing, and…
Added 2 mins ago
Senior Data Engineer
Altamira Technologies Corp.
Tampa, FL · Suitland, MD
Position Description: Data Engineer supports the design, development, and maintenance of data pipelines, data models, and analytics platforms.
Added 2 mins ago
Process Engineer
ConAgra Fds Packaged Fds LLC
Fayetteville, AR
Lead capital project initiatives within the Business Unit.
Added 3 mins ago
Optical Alignment Engineer, Steward Observatory (Multiple Positions)
The Arizona Board of Regents on behalf of The University of Arizona
Tucson, AZ
Ability to communicate with department administration and telescope project representatives (customers), including preparation of formal and informal reports and slide presentations.
Added 3 mins ago
Manufacturing Engineer
Nammo Defense Systems, Inc
Mesa, AZ
…Nammo products that support the warfighter. The Manufacturing Engineer is responsible for the process, tooling, work instructions, and training required to deliver product safely,…
Added 3 mins ago
A
Senior Electrical and I&C Engineer
AECOM
Greenville, SC
- $134,280 to $165,000 USD / year
The successful candidate is expected to be a detail oriented, experienced engineer who can make decisions independently under the guidance of senior staff. It is an excellent career…
Added 4 mins ago
Sr. Product Manager
Safe-Guard Products International LLC
Atlanta, GA
You will work closely with project managers, business analysts, engineering leads, architects, and designers. As the product owner, you will establish priorities and direction while…
Added 4 mins ago
Senior Systems Engineer
PlayStation Global
Remote, United States
Bungie is seeking a Senior Systems Engineer with a focus on End User Experience (EUX) and Endpoint Engineering to join our Studio IT team. This role will help design, build, and improve the…
Added 4 mins ago
Senior Electrical Engineer
Worley
Monrovia, CA · Long Beach, CA
…consulting, engineering, procurement and construction across the project lifecycle, with services extending through to operations and decommissioning. Leveraging extensive experience and…
Added 5 mins ago
GM
Summer 2027 Internship - Field Engineer
General Matter
Paducah, KY
- $30 to $40 USD / hour
As a Summer Field Engineer Intern at General Matter, you'll be on the ground in Paducah during active construction of our flagship uranium enrichment facility. It's a first-of-a-kind plant…
Added 5 mins ago
Backend Software Engineer - Data Connectors
Palantir Technologies
NY
Deep expertise in Gradle, including developing custom plugins, managing multi-project builds, and optimizing build performance.
Added 5 mins ago
IG
Software Engineer- Python & .NET
Insight Global
Columbus, OH
- From $64 USD / hour
A major client of Insight Global is seeking a Senior Software Engineer to join a backend engineering team focused on accelerating development of core services and the migration of an…
Added 5 mins ago
IG
Test Engineer
Insight Global
Saint-Paul, MN
- From $62 USD / hour
A client of Insight Global is seeking a hands-on Test Engineer to support software quality across manual and automated testing initiatives. This engineer will coordinate testing activities,…
Added 6 mins ago
Northeast Tunnels Regional Practice Lead
Black & Veatch Family of Companies
Burlington, MA · New York, NY · Gaithersburg, MD · Rochester, NY · Arlington, VA
This role will also function as technical specialist and business leader supporting project and pursuit teams on heavy civil projects. With minimal supervision, apply advanced engineering…
Added 6 mins ago
Electrical Engineer - Power System Protection (Transmission)
Black & Veatch Family of Companies
Phoenix, AZ · Tualatin, OR · Dallas, TX · Chicago, IL · Houston, TX · Orlando, FL · Cary, NC · Bloomington, MN · Greenwood Village, CO
Black & Veatch is seeking an experienced Power System Protection Engineer with a preferred 5-10 years of experience to join our Protective Relay Settings Team. The ideal candidate has…
Added 6 mins ago
Mechanical Technician – Facilities
Intuitive Machines LLC
Glen Burnie, MD
To ensure success as a Mechanical/Industrial Engineer Technician, you should have strong problem-solving skills, hands-on experience with industrial mechanical systems, and the ability to…
Added 6 mins ago
Robotics Test Release Engineer
Gecko Robotics
Pittsburgh, PA
…(hardware/software) before they reach the field. We're looking for a Release Engineer to execute recurring hardware and software release tests, produce reliable results, and grow into…
Added 6 mins ago
Systems Engineer
METECS
Houston, TX
This position is for an experienced systems engineer with V&V planning and/or testing execution experience. We are seeking a person passionate about space exploration, who is self-motivated…
Added 6 mins ago
Staff Forward Deployed Engineer
Databricks
Remote, United States
As a Staff Forward Deployed Engineer (FDE), you will work with federal, state, and local government customers to build and productionize solutions to their data & AI challenges using the…
Added 6 mins ago
Sr. Forward Deployed Engineer
Databricks
Remote, United States
As a Sr. Forward Deployed Engineer (FDE), you will work with federal, state, and local government customers to build and productionize solutions to their data & AI challenges using the…

Miratech

Senior Google CCAIP Engineer

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

Apply About employer

More about this job

Skills

Documentation
Change management
Google Cloud
Salesforce
ServiceNow
Microsoft Dynamics
Zendesk
HubSpot
SIP
Quality assurance procedures

Report this job