Jobs in the United States

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Added 3 mins ago
Senior Design Manager (Data Center)
Jacobs
Omaha, NE
At Jacobs, we are helping clients deliver the next generation of AI, cloud, hyperscale, and high-performance computing infrastructure. We are seeking a Senior Design Manager - AI Data…
Added 3 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Lincoln, NE
Develop and maintain monitoring tools, alerts, and dashboards to provide visibility into system health and performance.
Added 3 mins ago
AI Automation Architect - Manufacturing and MES processes- Remote
Cognizant
Lincoln, NE
…fundamentally connect people with processes. Within Cognizant IOT, we engineer industry-aligned, IoT-enabled products that merge industry needs with human drivers. Our intelligent products…
Added 6 mins ago
Continuous Improvement Leader - Petoskey Area
The Pivot Group Network
Petoskey · Petoskey, MI
Process Improvement Specialist, Continuous Improvement Manager, Lean Coordinator, Industrial Engineer, Operational Excellence Specialist, Kaizen Facilitator, Manufacturing Engineer, Quality…
Added 7 mins ago
Network Systems Engineer (2026-0250)
Acclaim Technical Services
Reston, VA
We are currently seeking a Network Systems Engineer with a TS/SCI w/ Polygraph to design, develop, and optimize high-performance, scalable on-premise systems and cloud networking solutions.…
Added 10 mins ago
Senior Analytics Engineer
COLLETTE TRAVEL SERVICE INC
Pawtucket, RI
We are seeking a highly experienced, hands-on, and strategic Analytics Engineer to design and develop trusted, scalable data analytics products. This role will interface directly with…
Added 10 mins ago
Continuous Improvement Manager - Petoskey Area
The Pivot Group Network
Petoskey · Petoskey, MI
Operations Improvement Specialist, Kaizen Manager, Lean Manufacturing Manager, Process Improvement Manager, Operational Excellence Manager, Continuous Improvement Engineer, Lean…
Added 15 mins ago
Validation Engineer - Petoskey Area
The Pivot Group Network
Petoskey · Petoskey, MI
Perform installation, operational, and performance qualification activities.
Added 15 mins ago
Validation Engineer - Caro Area
The Pivot Group Network
Caro · Caro, MI
Perform installation, operational, and performance qualification activities.
Added 15 mins ago
Validation Engineer - Cheboygan Area
The Pivot Group Network
Cheboygan · Cheboygan, MI
Perform installation, operational, and performance qualification activities.
Added 16 mins ago
Scientist/Engineer, Biologics Technical Operations - Lilly Medicine Foundry
Lilly
Indianapolis, IN · Lebanon, IN
The Lilly Medicine Foundry Manufacturing Scientist/Engineer – Technical Operations supports and potentially executes on shift operations activities to ensure effective and consistent…
Added 18 mins ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
…a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget…
Added 19 mins ago
Continuous Improvement Manager - Mount Clemens Area
The Pivot Group Network
Mount Clemens · Mount Clemens, MI
Manufacturing Process Engineer, Quality Improvement Manager, Operations Improvement Specialist, Kaizen Manager, Lean Manufacturing Manager, Process Improvement Manager, Operational…
Added 24 mins ago
Associate Commissioner
City of New York
New York City, NY
…leadership and strategic oversight of the Division’s technical, operational, regulatory, and administrative…
Added 24 mins ago
Continuous Improvement Leader - Marquette Area
The Pivot Group Network
Marquette · Marquette, MI
Quality Improvement Engineer, Continuous Improvement Engineer, Lean Manufacturing Engineer, Process Improvement Specialist, Continuous Improvement Manager, Lean Coordinator, Industrial…
Added 24 mins ago
Continuous Improvement Manager - Mount Pleasant Area
The Pivot Group Network
Mount Pleasant · Mount Pleasant, MI
Lean Manufacturing Manager, Process Improvement Manager, Operational Excellence Manager, Continuous Improvement Engineer, Lean Coordinator, Manufacturing Process Engineer, Quality…
Added 25 mins ago
MS
Quality Manager - Irvine, CA
Military Spouse Jobs & VetJobs
United States
- $129,000 to $190,000 USD / year
Present quality performance during management reviews, leadership meetings, customer reviews, and operational meetings.
Added 27 mins ago
Mechanical Resident Engineer
DataOne
Vineland, NJ
…infrastructure with a focus on innovation, sustainability, and operational excellence. As we continue to grow, we're looking for people who want to bring their experience, ideas, and…
Added 30 mins ago
Senior Process Control Engineer
Smurfit Westrock
Stevenson, AL
Required to communicate and work with various operational, environmental, maintenance and engineering levels in a team environment yet be self-motivated and accomplish individual goals.
Added 30 mins ago
O
Lead Principal Core Infrastructure Engineer
Oracle
Nashville, TN
- $146,300 to $306,400 USD / year
Mentors teams and leads the architecture of highly scalable, interdependent distributed systems. Identifies and removes performance/scalability bottlenecks for hyper‑scale workloads;…
Added 30 mins ago
O
Principal Core Infrastructure Engineer (Nashville, TN, relo available)
Oracle
Nashville, TN
- $114,600 to $234,600 USD / year
…and resolves production issues, mentors peers, and ensures operational readiness. Implements robust security controls, executes remediation, maintains compliance documentation, and develops…
Added 30 mins ago
Automation Engineer
CBRE
Huntsville, AL
…strategies, diagnose sophisticated issues, and enhance the performance of industry leading technologies such as conveyors, sortation systems, PLCs, scanners, vision systems, print‑and‑apply…
Added 37 mins ago
GPS Engineer
Applied Materials India Private Limited
Santa Clara, CA
Deliver technical knowledge, troubleshooting methodologies, and best practices to Applied Materials customer engineers worldwide to improve tool health, performance, and stability.
Added 41 mins ago
Site Reliability Engineer- TS/SCI w/poly
GD Information Technology, Inc.
United States
● Monitor Configuration Management Database (CMDB) discovery schedules and performance analytics data collector jobs to preserve configuration accuracy and timely insights, documenting…
Added 50 mins ago
Software Engineer
Meijer
Grand Rapids, MI
The Software Engineer, AI designs, develops, tests and supports AI-enabled software applications and services as a member of an Agile development team. This position is part of the AI team…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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Skills

Documentation
Change management
Google Cloud
Salesforce
ServiceNow
Microsoft Dynamics
Zendesk
HubSpot
SIP
Quality assurance procedures

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