Jobs in the United States

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Sr. Engineer Firmware Engineering XII
Vertiv
United States
The engineer will work closely with global engineering teams supporting new product development and sustaining activities and will apply in-depth knowledge of Single Phase UPS…
Added 1 min ago
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Software Engineer
Robert Half
Remote, United States
- $55 to $63 USD / hour
…partners through secure health information exchange, identity management, and interoperability solutions. We are seeking a Senior .NET Software Engineer with strong Microsoft technology…
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DevOps II / SRE
Robert Half
Philadelphia, PA
- $40 to $45 USD / hour
We are seeking a DevOps II / Site Reliability Engineer to help build and mature a growing Site Reliability Engineering (SRE) function supporting large-scale digital platforms. This role…
Added 3 mins ago
PowerApps Engineer
Robert Half
Fort Lauderdale, FL
We are looking for an experienced PowerApps Engineer to support enterprise Power Platform initiatives for a client in Fort Lauderdale, Florida. This Long-term Contract position focuses on…
Added 4 mins ago
CIS Chief Engineer
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Participates in the development of the annual marketing, sales and yield management plans and strategies
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Endpoint Engineer
Robert Half
Los Angeles, CA
- $40 to $50 USD / hour
We are seeking a hands-on Endpoint Engineer to support our transition from Active Directory/Hybrid environments to fully cloud-managed Microsoft Entra ID and Intune. This role will focus on…
Added 8 mins ago
Senior Member of Technical Staff, Platform Engineer (Infra)
Pallet
San Francisco, CA · NY
You could be an Infrastructure Engineer anywhere. Why us?
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Principal Core Infrastructure Engineer
Oracle
Austin, TX
- $114,600 to $234,600 USD / year
Oracle Cloud Infrastructure (OCI) is hiring a Principal Core Infrastructure Engineer to join the Next Gen Network Observability team. Help build cloud-scale intelligence systems that enable…
Added 13 mins ago
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Core Infrastructure Engineer 2
Oracle
Nashville, TN
- $70,000 to $166,100 USD / year
Implements and contributes to the development for components of distributed systems that support horizontal and vertical scaling including leveraging distributed state management tools.
Added 18 mins ago
Travel Project Engineer-Mission Critical
STO Building Group
Tulsa, OK
The Project Engineer assists Project Managers to ensure that work installed on the project meets plan and specification requirements.
Added 22 mins ago
Mechanical Engineer
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Job Title: Mechanical EngineerJob DescriptionThe engineer will play a crucial role in overseeing global laundry mechanical structures subsystem deliverables. This includes development,…
Added 22 mins ago
Sr Engineer - Process Development
Illumina, Inc.
CA
Ensure successful transfer of knowledge into manufacturing and the sustaining support teams
Added 23 mins ago
SCADA Commissioning Engineer
GE Vernova
Boston, MA
GE Vernova is seeking a skilled SCADA System Engineer to lead and execute pre-commissioning, commissioning, integration, testing, and maintenance activities for Supervisory Control and Data…
Added 23 mins ago
Commissioning Protection Engineer
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GE Vernova is seeking a skilled Protection Commissioning Engineer to lead and execute pre-commissioning, commissioning, startup, testing, and maintenance activities for protection and…
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Electrical Construction Designer III
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Sterling, VA
…drawings. Work closely with project manager and project lead engineer and take design lead on projects. Coordinates with clients, architects, and other discipline engineers to complete…
Added 25 mins ago
Senior Engineering Team Lead
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Coppell, TX
The Senior Engineering Team Lead is an advanced-level engineering management position responsible for overseeing larger or more complex project work and may oversee several Engineering Team…
Added 25 mins ago
Engineer II
Rosendin
Austin, TX
The Engineer II is a mid-level engineering position responsible for providing technical engineering information and support to the senior engineers to ensure that projects comply with the…
Added 25 mins ago
Engineer II
Rosendin
Sterling, VA
The Engineer II is a mid-level engineering position responsible for providing technical engineering information and support to the senior engineers to ensure that projects comply with the…
Added 25 mins ago
Engineer II
Rosendin
Coppell, TX
The Engineer II is a mid-level engineering position responsible for providing technical engineering information and support to the senior engineers to ensure that projects comply with the…
Added 25 mins ago
Engineer II
Rosendin
Coppell, TX
The Engineer II is a mid-level engineering position responsible for providing technical engineering information and support to the senior engineers to ensure that projects comply with the…
Added 25 mins ago
Engineering Team Lead
Rosendin
Pflugerville, TX
The Engineering Team Lead is an engineering management position responsible for providing technical engineering oversight and design team management for engineering projects for which they…
Added 25 mins ago
Engineer III
Rosendin
Sterling, VA
The Engineer III is a senior engineering position responsible for providing technical engineering information and assistance to ensure compliance with the project requirements and all…
Added 25 mins ago
Engineer II
Rosendin
Pflugerville, TX
The Engineer II is a mid-level engineering position responsible for providing technical engineering information and support to the senior engineers to ensure that projects comply with the…
Added 25 mins ago
Systems Engineer II
Rosendin
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Have experience in project management and worked with vendors and manufacturers?
Added 37 mins ago
Sr. Civil Design Engineer, DCDE AMER Civil East
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Austin, TX · Columbus, OH · Herndon, VA
AWS is seeking a Data Center Civil Engineer to join the East Design team.

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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Skills

Documentation
Change management
Google Cloud
Salesforce
ServiceNow
Microsoft Dynamics
Zendesk
HubSpot
SIP
Quality assurance procedures

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