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Added just now
Senior Google CCAIP Engineer
Miratech
Remote, United States
We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on…
Added just now
Senior Google CCAIP Engineer
Miratech
Remote, United States
We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on…
Added just now
Senior Google CCAIP Engineer
Miratech
Remote, United States
We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on…
Added just now
Senior Google CCAIP Engineer
Miratech
Remote, United States
We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on…
Added just now
Senior Google CCAIP Engineer
Miratech
Remote, United States
We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on…
Added 2 mins ago
Senior Software Engineer
Humana
Nashville, TN
The Senior Software Engineer leads the design, optimization, and modernization of critical HIT solutions supporting eHub and related business teams. This role improves system reliability,…
Added 2 mins ago
Senior Network Engineer
Cognizant
Nashville, TN
Cognizant is seeking a Senior Network Engineer to design, implement, secure, operate, and optimize enterprise datacenter, campus, branch, wireless, and hybrid-cloud networks. This role…
Added 2 mins ago
Software Engineer
Teradata
Nashville, TN
This position is for a Software Engineer in the POD Services team within the TD Factory team. The position involves development, integration, functional and performance testing, and fault…
Added 2 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Nashville, TN
Drive the development and implementation of automation solutions to remove “toil”, streamline processes, reduce manual interventions, and enhance the overall efficiency of the product…
Added 9 mins ago
GP
Software Engineer - Full Stack
Global Payment Holdi
Denver, CO
- $91,900 to $130,000 USD / year
Make your mark at one of the biggest names in payments. We're looking for a Software Engineer to join our ever-evolving Portal team and help shape the future of global commerce
Added 9 mins ago
GP
Full Stack Software Engineer II (Angular, Java)
Global Payment Holdi
Denver, CO
- $40,123 USD / year
Make your mark at one of the biggest names in payments. We're looking for a Full Software Engineer II (Angular, Java) to join our ever-evolving software engineering team and help shape the…
Added 12 mins ago
SP
Engineer - Boiler Operations
Sierra Pacific Industries
Redding, CA
- $75,000 to $95,000 USD / year
Currently, we are seeking a qualified Boiler Operations Engineer to support the Company’s boiler operations and maintenance program. This position may be located in either Shasta County,…
Added 12 mins ago
SP
Engineer - Boiler Operations
Sierra Pacific Industries
Eugene, OR
- $75,000 to $95,000 USD / year
Currently, we are seeking a qualified Boiler Operations Engineer to support the Company’s boiler operations and maintenance program. This position may be located in either Shasta County,…
Added 17 mins ago
Senior Network Engineer
Cognizant
Lincoln, NE
Cognizant is seeking a Senior Network Engineer to design, implement, secure, operate, and optimize enterprise datacenter, campus, branch, wireless, and hybrid-cloud networks. This role…
Added 17 mins ago
Lead Site Reliability Engineer - Remote
SitusAMC
Lincoln, NE
Drive the development and implementation of automation solutions to remove “toil”, streamline processes, reduce manual interventions, and enhance the overall efficiency of the product…
Added 17 mins ago
Software Engineer
Teradata
Lincoln, NE
This position is for a Software Engineer in the POD Services team within the TD Factory team. The position involves development, integration, functional and performance testing, and fault…
Added 17 mins ago
Mainframe Technical Engineer
Highmark Health
Lincoln, NE
Collaborate on the design and implementation of with architecture to ensure solution alignment to enterprise goals and standards
Added 20 mins ago
Network Systems Engineer (2026-0250)
Acclaim Technical Services
Reston, VA
We are currently seeking a Network Systems Engineer with a TS/SCI w/ Polygraph to design, develop, and optimize high-performance, scalable on-premise systems and cloud networking solutions.…
Added 29 mins ago
Sr. Building Engineer - (Plumbing)
CBRE
Lebanon, IN
Join CBRE as a Senior Building Engineer and bring your plumbing expertise to a critical facilities team supporting a leading pharmaceutical client. In this hands-on role, you’ll help ensure…
Added 30 mins ago
T
Database Developer
TEKsystems
Indianapolis, IN
- $40 to $60 USD / hour
Job Title: Database Developer (Software Engineer I) Summary: Works closely with the IHIE Developers, Product Owners, Support/Integration Teams, and partners to design solutions for data…
Added 30 mins ago
SO
Alternative Delivery Engineer
State of Indiana
Indianapolis, IN
- $85,020 USD / year
This position serves as an alternative delivery engineer focused on leadership and management of programs and projects to meet agency goals. The alternative delivery engineer is responsible…
Added 32 mins ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on…
Added 36 mins ago
IG
AI Engineer
Insight Global
Boca Raton, FL
- From $68 USD / hour
Document architectures, experiments, and implementation details to ensure maintainability, transparency, and knowledge transfer across the team.
Added 37 mins ago
Deputy Director, Design-Build Project Delivery
City of New York
New York City, NY
- Managing DEM’s in-house design-build (DB) energy efficiency capital implementation program: Provides administrative and technical support to the conceptualization, development, and…
Added 37 mins ago
Associate Commissioner
City of New York
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…process assessments and improvements, risk allocation, and implementation approaches. The candidate will also collaborate with DDC’s ACCO, Law Division, Public Buildings Division,…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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Skills

Documentation
Change management
Google Cloud
Salesforce
ServiceNow
Microsoft Dynamics
Zendesk
HubSpot
SIP
Quality assurance procedures

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