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Senior Analytics Engineer
COLLETTE TRAVEL SERVICE INC
Pawtucket, RI
Collette is looking for a Sr. Analytics Engineer to join our growing Data and Analytics Team. This is a hybrid role based at our headquarters in Pawtucket, RI.
Added 7 mins ago
Software Engineer II
Amentum
Indianapolis, IN
The Software Engineer II will perform full stack development with C# program, ReactJS, MVC, Linq, and rest API development in NET Core platform. This position is US remote teleworking…
Added 7 mins ago
SO
Crew Leader
State of Indiana
Fort Wayne, IN
- $24.26 USD / hour
Perform construction inspection, which include assisting the project supervisor/engineer.
Added 9 mins ago
Senior Google CCAIP Engineer
Miratech
Remote, United States
We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on…
Added 14 mins ago
Deputy Director, Design-Build Project Delivery
City of New York
New York City, NY
When you work at DCAS, you're not just working for one agency, but in service to all of them. It's an opportunity to provide meaningful support, quality customer service, and help protect…
Added 20 mins ago
O
Principal Core Infrastructure Engineer (Nashville, TN, relo available)
Oracle
Nashville, TN
- $114,600 to $234,600 USD / year
…retrieval, storage, and processing. Designs fault‑tolerant, in‑service‑upgradable systems using redundancy, replication, failover, and policies for partitions, applying load‑shedding,…
Added 21 mins ago
Protection & Control Test Engineer/Technician
Southern Company
Birmingham, AL
Committed to providing excellent customer service
Added 21 mins ago
Staff / Sr Principal Electrical Engineer
Northrop Grumman
Huntsville, AL
Senior Principal Electrical Engineer or Staff Principal Electrical Engineer position in the Huntsville Hardware Engineering functional department. This position will support one or more…
Added 21 mins ago
Junior Engineer
Koda Technologies Inc
Huntsville, AL
Added 21 mins ago
Software Engineer II
Amentum
Montgomery, AL
The Software Engineer II will perform full stack development with C# program, ReactJS, MVC, Linq, and rest API development in NET Core platform. This position is US remote teleworking…
Added 39 mins ago
Finishing Sales Engineer
Belco Industries
BELDING, MI
…standing behind our products from the drawing board to the customer's shop floor. Position Title: Finishing Sales Engineer Position Responsibilities The Sales Engineer will work closely…
Added 51 mins ago
Technical Program Manager III, Site Reliability Engineering, Google Cloud
Google
Sunnyvale, CA
Experience as an engineer (e.g., Site Reliability Engineer, Software Engineer, Systems Engineer etc.).
Added 1 hour ago
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Security Alarm Engineer
Phoenix · Phoenix, AZ
- $40 to $50 USD / hour
Support customer demonstrations, acceptance testing, operator training, and project turnover
Added 1 hour ago
SS
Space Launch Engineer, SSC/SYD 80
Space Systems Command
Kirtland AFB, NM
- $90,479 to $139,871 USD / year
…planning/conflict resolution between many organizations; and communicating project status (written/brief) with Space Systems Command (SSC) leadership up to the General Officer Commander,…
Added 1 hour ago
Engineer 1/2 Process Development
Illumina US Manufacturing Operations, Inc.
United States
As a Process development engineer , you will collaborate with field and MFG teams to bring the voice of the customer into the factory and improve MFG & field processes. You will provide…
Added 1 hour ago
UC
Supervisory General Engineer
U.S. Coast Guard
Norfolk County, VA
- $108,019 to $140,426 USD / year
This vacancy is for a GS-0801-13, Supervisory General Engineer located in the Department of Homeland Security, U.S. Coast Guard, OPERATING LOCATION-SFLC IBCT PORT ENGINEER SECTION 2-ALAMEDA…
Added 2 hours ago
Senior Data Center Controls Engineer
Google
Reston, VA · Atlanta, GA · Austin, TX · Kirkland, WA · New York, NY · San Francisco, CA · Sunnyvale, CA
Experience with management of change, office productivity software, project management software, engineering documentation, PMS/BMS drawings, and standard operating procedures.
Added 2 hours ago
Lead MV Electrical Engineer, PE - Power & Infrastructure
Monterra
Remote, United States
Since launching the service a few months ago, we've been winning and delivering projects, and our client base is quickly growing.
Added 2 hours ago
IVA Spacesuit Systems Engineer
Amentum
Houston, TX
We have an exciting opportunity for a IVA Spacesuit Systems Engineer to join the Nexus, a teammate company!
Added 2 hours ago
UA
Civil Engineer
U.S. Army Corps of Engineers
Vicksburg, MS
- $99,554 to $127,443 USD / year
About the Position: Serves as a Civil Engineer that performs levee design work; reviews and coordinates work of other engineers; and, assists a Contracting Officer Representative (COR) on…
Added 2 hours ago
OA
Interdisciplinary General Engineer- Grid Modeler
Other Agencies and Independent Organizations
Washington, DC
- $143,913 to $187,093 USD / year
This position is part of the Office of Electricity, Department of Energy. As a Interdisciplinary General Engineer- Grid Modeler, you will lead the North American Energy Resilience Model…
Added 2 hours ago
UA
INTERDISCIPLINARY
U.S. Army Corps of Engineers
New Orleans, LA · Rock Island, IL · Vicksburg, MS · Saint Paul, MN · Saint Louis, MO · Memphis, TN
- $106,437 to $150,852 USD / year
…Site Investigations and Reconnaissance: Personally evaluate project site conditions, perform field investigations of design or construction issues, and deliver technical reports containing…
Added 2 hours ago
UA
Civil Engineer
U.S. Army Corps of Engineers
Rock Island, IL · New Orleans, LA · Saint Louis, MO · Vicksburg, MS · Memphis, TN · Saint Paul, MN
- $89,508 to $126,859 USD / year
Serve as a technical discipline engineer on multi-disciplinary Project Delivery Teams (PDTs), coordinating design tasks across functional areas and providing peer guidance and informal…
Added 2 hours ago
UA
Civil Engineer (Hydraulics)
U.S. Army Corps of Engineers
Little Rock, AR
- $118,204 to $145,483 USD / year
…during peaceful and emergency situations. | Prepare detailed project time and cost estimates, drafts scopes of work for both in-house projects and Architect-Engineer (A/E) services and…
Added 2 hours ago
VH
Healthcare Engineer
Veterans Health Administration
West Haven, CT
- $75,004 to $169,384 USD / year
…scopes of work, designs, and cost estimates; managing Architect/Engineer firms and reviewing drawings and specifications for compliance with VA standards, NFPA, OSHA, and Joint Commission…

Miratech

Senior Google CCAIP Engineer

Remote, United States

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Job details

Posting language: English
Posted: Nov 5, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are looking for a Senior Google CCAIP Engineer to build, configure, and test customer contact center solutions on Google's Contact Center AI (CCAI) Platform. The role focuses on implementing approved business and technical specifications, including DTMF IVR menus, call flows, queue configurations, and routing logic. The ideal candidate has hands-on experience configuring cloud contact center platforms in production environments and can ensure accurate implementation, thorough testing, and clear technical documentation.

Responsibilities

Build and configure DTMF IVR menu structures in Google CCAI Platform, including menu hierarchies, keypad mappings, prompt sequences, and navigation logic.
Configure IVR messaging and multilingual prompts, including greetings, language selection, invalid-input handling, recording consent, after-hours messages, and overcapacity notifications.
Implement call flows and routing configurations, including queue assignments, fallback rules, overflow handling, callbacks, and warm and cold transfers.
Configure integrations with CRM systems, virtual agents, Agent Assist, and agent desktop components according to approved technical specifications.
Develop and execute test cases covering IVR menu paths, routing scenarios, transfers, timeouts, and edge cases; support customer user acceptance testing (UAT) and resolve configuration defects.
Maintain traceability between approved requirements and platform configurations, and prepare technical documentation, call flow diagrams, and operational runbooks.
Follow established change management and release procedures while collaborating with customer stakeholders to clarify requirements and ensure accurate implementation.

Qualifications

5+ years of experience building and configuring IVR solutions and call flows on cloud contact center or CCaaS platforms in production environments.
2+ years of hands-on experience with Google Cloud Contact Center AI Platform (CCAIP)
Strong understanding of DTMF IVR configuration, including menu hierarchies, keypad mapping, prompt sequencing, invalid-input handling, and timeouts.
Experience configuring queues, routing rules, fallback mechanisms, overflow handling, callbacks, and call transfers.
Skills in developing custom integrations using platform APIs, webhooks, or SDKs.
Experience implementing conversational AI integrations with Dialogflow CX, Conversational Agents, or Agent Studio.
Skills in working with enterprise CRM or service management integrations, such as Salesforce, ServiceNow, Microsoft Dynamics, Zendesk, or HubSpot.
Ability to implement approved business and technical specifications accurately and identify and escalate ambiguities or conflicting requirements.
Experience preparing and executing structured test cases, supporting UAT, and resolving configuration defects.
Ability to prepare clear technical documentation, including call flow diagrams and configuration records.
Experience working directly with customer technical and business stakeholders.
Good command of English, both written and spoken.

Nice to Have

Knowledge of telephony protocols and technologies, including SIP, SIPREC, call recording, or quality management integrations.
Experience with additional CCaaS platforms, such as Genesys Cloud CX, Amazon Connect, NICE CXone, or Five9.
Experience delivering contact center solutions in regulated environments with strict audit and change management requirements.
Experience delivering multilingual contact center solutions, including English/French environments.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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Skills

Documentation
Change management
Google Cloud
Salesforce
ServiceNow
Microsoft Dynamics
Zendesk
HubSpot
SIP
Quality assurance procedures

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