Jobs in the United States

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Added 3 mins ago
Social and Influencer Marketing Manager - Blue Nile
Blue Nile
New York, NY
Partner with leadership to execute and evolve the influencer marketing program, connecting ambassador partnerships, emerging creators, affiliate activity, and events to broader brand and…
Added 3 mins ago
Marketing Communications Specialist
ORGANIZED LIVING INC
Cincinnati, OH
Due to our continued growth, we are seeking a Marketing Communications Specialist to join our Marketing team at our Cincinnati location in a hybrid work environment (3 days in the office /…
Added 3 mins ago
Yard Foreman
CRH
Gilbert, AZ
…utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors,…
Added 3 mins ago
Pipe Machine Operator
CRH
Telford, PA
…utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors,…
Added 3 mins ago
Picker
CRH
Bulls Gap, TN
…utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors,…
Added 3 mins ago
JI
EH&S / HR Intern
Jabil Inc.
Grand Junction, CO
- $16 to $32 USD / hour
Currently enrolled as a junior in an undergraduate program in Environmental Science, Safety, Engineering, Industrial Technology, Public Health, Human Resources, Communications, Marketing,…
Added 4 mins ago
Campus Recruiting Program Manager (West Region)
Turner Construction Company
Irvine, CA · Los Angeles, CA · San Diego, CA · Sacramento, CA · Walnut Creek, CA
…(interns, co ops, recent graduates) within Business Center. Partner closely with Human Resources, business leaders, Operations and academic stakeholders to align early-career pipelines with…
Added 6 mins ago
Principal Marketer Specialist
COV Covidien LP
Lafayette, CO · Mounds View, MN · North Haven, CT · Boston, MA
Partner with regional marketing leaders to translate global strategy into local execution plans.
Added 6 mins ago
Associate Clinical Specialist, Pain Interventions - Washington DC
MDU Medtronic USA Inc
Remote, United States
…technology, data-driven insights, and deep clinical expertise, we partner with physicians and health systems to improve how patients are treated and supported throughout their care…
Added 6 mins ago
Sales Support Representative I, Pain Interventions - Rockville, MD / Fairfax, VA / Annapolis, MD
MDU Medtronic USA Inc
Remote, United States
Partner with strategic implanting centers to develop the account/implanter practice through:
Added 6 mins ago
Senior Aortic Clinical Specialist - NYC
MDU Medtronic USA Inc
Remote, United States
Sales Support (15%) – Partner with territory sales teams to execute business plans, support account growth, and achieve sales objectives.
Added 6 mins ago
Transportation Manager
Southland Steel Fabricators Inc
Amite, LA
The Transportation Manager leads Southland's trucking operation and is accountable for its safety, service, and financial results. This is a senior management position that drives the…
Added 8 mins ago
Sales Manager - Construction Industries
ID
Partner with dealers to identify and capture opportunities across equipment, services, technology, and customer value agreements (CVAs).
Added 10 mins ago
Director, Organizational Effectiveness
SOLV Energy, LLC
United States
Partner with HR and business leaders to strengthen performance conversations and manager capability.
Added 13 mins ago
Territory Manager - North Texas, Oklahoma
Premier Truck Rental
Dallas, TX · Fort Wayne, IN
…each customer’s needs. At PTR, we don’t just rent trucks - we partner with our customers to drive efficiency and success on every job…
Added 14 mins ago
Inside Sales BDM
Kings III of America, LLC
Remote, United States
…sales opportunities through prospecting over the phone, through partner referrals, building and manager association involvement, and marketing leads. You are strategic, assertive,…
Added 15 mins ago
Director of Trade Partner Development
Quanta Government Solutions, LLC
Remote, United States
…provide coverage assessments to support pursuit decisions, and partner closely with preconstruction, proposals, contracts and project delivery teams. This is a highly visible role with the…
Added 15 mins ago
Lead Talent Management Specialist
Bowman Consulting Group, Ltd.
Reston, VA
Lead the end-to-end performance management program, including system design, administration, process governance, communications, timelines, training, calibration, and completion tracking,…
Added 16 mins ago
Communications Manager
Educational Service District 112
Vancouver, WA
Under the general direction of the Executive Director of Communications and Public Engagement, the Communication Manager is responsible for providing comprehensive communication services…
Added 17 mins ago
TS
Manager, Project & Portfolio Management
Tarleton State University
Stephenville, TX
- $68,465 to $94,487 USD / year
The Manager, Project & Portfolio Management leads the project and program management function within the Office of Continuous Improvement (OCI), providing portfolio-level oversight of…
Added 19 mins ago
Receptionist
CFO Trane U.S. Inc.-CFO
Fenton, MO
The position reports to the Office Manager and works in close partnership with the Office Manager to fulfill Area initiatives, programs, and recurring operational responsibilities.…
Added 19 mins ago
Senior Project Manager PMO
Bath and Body Works
Columbus, OH
Monitors / assesses small program and project progress; drives communications, status reporting, management reporting and executive presentations
Added 23 mins ago
Senior Security Specialist
BAE Systems
Sterling Heights, MI
…mission. Within this role, the Senior Security Specialist will partner with functional leads, subcontractors, procurement, and teammates to ensure all contract deliverables are met and…
Added 24 mins ago
AC
Business Development Manager, Texas
Armstrong Collective Brand
TX
- $95,000 to $105,000 USD / year
The Business Development Manager reports into the Senior Manager, Sales and provides territory sales leadership for travel agency partner growth and business development across Armstrong…
Added 25 mins ago
Mission Systems Program Manager, Autonomous Airpower
Anduril Industries
Costa Mesa, CA
Mission Systems Program Manager, Air Dominance & Strike, Autonomous Airpower

Miratech

Product Owner (Five9)

Remote, United States

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Job details

Experience: 6+ years of experience in Product Management, Business Analysis, Project Management, Contact Center Operations, or a related discipline.
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

The Product Manager plays a key role in shaping and enhancing a cloud-based customer engagement platform that supports large-scale service operations. Working cross-functionally with Technology, Operations, Workforce Management, Analytics, and external partners, this role drives the delivery of capabilities that optimize customer outreach strategies, improve agent effectiveness, enhance customer interactions, and increase operational efficiency. The successful candidate will translate business objectives into actionable product requirements, prioritize and manage the product backlog, coordinate feature implementation, and leverage data-driven insights to continuously improve platform capabilities and business outcomes. This role offers the opportunity to influence the evolution of a critical customer engagement platform that enables seamless and efficient customer experiences across a global organization.

Responsibilities:

Support the Product Manager in executing the product roadmap for the Five9 Dialer platform.
Partner with Contact Center Operations, Technology, Workforce Management, Compliance, Risk, and Analytics teams to gather business requirements and define product enhancements.
Translate business requirements into user stories, acceptance criteria, and prioritized backlog items.
Participate in Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives.
Coordinate the delivery of new features, enhancements, upgrades, and production releases.
Support user acceptance testing (UAT), defect triage, production validation, and release readiness activities.
Monitor product performance and operational metrics, identifying opportunities to improve dialing strategies, agent experience, campaign effectiveness, and customer outcomes.
Collaborate with Five9 and internal technology partners to troubleshoot issues, prioritize enhancements, and support platform stability.
Assist with implementation of new dialing capabilities, automation, integrations, and workflow improvements.
Develop product documentation, process guides, release communications, and training materials to support adoption.
Analyze user feedback and operational insights to recommend product improvements and future roadmap opportunities.
Ensure platform capabilities align with regulatory, security, and compliance requirements.
Going to Office in London or Brighton 3 days a week.

Qualifications

6+ years of experience in Product Management, Business Analysis, Project Management, Contact Center Operations, or a related discipline.
Experience working with Five9 Cloud.
Knowledge of outbound dialing technologies, predictive dialing, preview dialing, progressive dialing, and campaign management.
Experience with CRM integrations, IVR, call routing, or workforce optimization platforms.
Understanding of contact center KPIs, including connection rates, occupancy, average handle time, abandonment rates, and campaign performance.
Familiarity with Agile methodologies, including writing user stories, managing product backlogs, and participating in sprint ceremonies.
Experience working with cross-functional teams across Product, Technology, Operations, and Vendor organizations.
Proficiency with Jira, Azure DevOps, Confluence, or similar Agile delivery tools.

Nice to have:

Experience working with Genesys Cloud, NICE CXone, Amazon Connect, or other cloud contact center platforms.
Experience supporting digital servicing channels such as voice, chat, SMS, or messaging.
Familiarity with customer authentication, identity verification, or fraud prevention solutions.
Experience using analytics and reporting tools such as Power BI, Tableau, SQL, or Excel.
Exposure to regulated industries such as financial services is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Miratech is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Skills

Product comprehension
Regulatory compliance
Troubleshoot
Workflow
Documentation
Recommend product improvements
Business analysis
Project management
Call routing
Agile
Jira
Microsoft Azure
DevOps
Atlassian Confluence
Microsoft Power BI
Tableau
SQL
Microsoft Excel

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