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Operational Excellence Manager
Pyramid Laboratories Inc
Costa Mesa, CA
Reporting to the Chief Operating Officer, the Operational Excellence Manager drives the development of integrated management systems, performance metrics, planning processes and…
Added just now
RC
Restaurant Zone Manager
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- $22 USD / hour
The Restaurant Zone Manager is responsible for supporting the Restaurant Leader in day-to-day operations of the restaurant and upholding Raising Cane’s standards and culture in management…
Added 1 min ago
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Manager - Utilization Management Manager
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- $121,237.49 to $145,484.98 USD / year
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VP Division Manager
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Area Construction Manager
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Administrative Assistant
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Legal Analyst
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Remote, United States
…the healthcare industry. We are the premier Pharmacy Benefits Management…
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Project Scheduler
Intel Corporation
OR
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Determine program and project schedule risk and explain that risk to management.
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Private Event Services Manager
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…with the Prime Agreement (schedule, document control, cost management), project success goals and allows for early detection of issues so they can be mitigated. Develops and implements…
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Project Manager
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Supports construction project teams and contributes to achieving Business Unit project management objectives. Manages a defined scope, phase, or geographic area of a project, or supports…
Added 4 mins ago
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Associate Brand Manager
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- $115,765 to $159,176 USD / year
As Associate Brand Manager for PRONAMEL, you’ll help shape what’s next for one of Haleon’s most iconic oral health brands, driving growth, cultural relevancy, and best in class innovation…
Added 5 mins ago
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Moving Center General Manager Trainee
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- $19.08 to $25.3 USD / hour
…to manage one of our moving and storage centers. As General Manager Trainee you will be able to see the ways to make our rental facilities profitable and efficient by keeping track of…
Added 6 mins ago
Environmental Health & Safety Manager
White River Marine Group LLC
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The Environmental Health and Safety Manager supports the site EHS program by providing environmental, health and safety training, implementation of EHS programs, enforcement of policies and…
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Safety Coordinator
White River Marine Group LLC
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Assists management in root-cause investigation and corrective actions
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Housing Examiner
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- $31.47 USD / hour
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Added 6 mins ago
Territory Manager - Lake Placid - Plattsburgh Market
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PARK MANAGER 2
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● Leadership, Supervision and Staff Development: Supervises the Assistant Park Manager and leads park staff, seasonal employees, and volunteers directly and through the Assistant Park…
Added 7 mins ago
Construction Manager - Federal Sector - Remote with Travel
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Added 8 mins ago
Associate Business Development Alliances Manager
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Added 8 mins ago
Healthcare Account Executive
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…questions. Identity security is the central control point for risk management for the…
Added 8 mins ago
Healthcare Account Executive
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Added 8 mins ago
Assistant Store Manager
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Added 8 mins ago
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Medical Receptionist
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This role will involve a significant amount of multitasking and task management to ensure that all responsibilities are completed promptly. The Practice Manager may assign additional job…
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Behavioral Health Site Supervisor I
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…partnership with the Site Medical Director, Primary Care Clinic Manager(s), and Clinical Team Supervisors to ensure the successful integration and delivery of behavioral health services…

Miratech

Product Owner (Five9)

Remote, United States

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Job details

Experience: 6+ years of experience in Product Management, Business Analysis, Project Management, Contact Center Operations, or a related discipline.
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

The Product Manager plays a key role in shaping and enhancing a cloud-based customer engagement platform that supports large-scale service operations. Working cross-functionally with Technology, Operations, Workforce Management, Analytics, and external partners, this role drives the delivery of capabilities that optimize customer outreach strategies, improve agent effectiveness, enhance customer interactions, and increase operational efficiency. The successful candidate will translate business objectives into actionable product requirements, prioritize and manage the product backlog, coordinate feature implementation, and leverage data-driven insights to continuously improve platform capabilities and business outcomes. This role offers the opportunity to influence the evolution of a critical customer engagement platform that enables seamless and efficient customer experiences across a global organization.

Responsibilities:

Support the Product Manager in executing the product roadmap for the Five9 Dialer platform.
Partner with Contact Center Operations, Technology, Workforce Management, Compliance, Risk, and Analytics teams to gather business requirements and define product enhancements.
Translate business requirements into user stories, acceptance criteria, and prioritized backlog items.
Participate in Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives.
Coordinate the delivery of new features, enhancements, upgrades, and production releases.
Support user acceptance testing (UAT), defect triage, production validation, and release readiness activities.
Monitor product performance and operational metrics, identifying opportunities to improve dialing strategies, agent experience, campaign effectiveness, and customer outcomes.
Collaborate with Five9 and internal technology partners to troubleshoot issues, prioritize enhancements, and support platform stability.
Assist with implementation of new dialing capabilities, automation, integrations, and workflow improvements.
Develop product documentation, process guides, release communications, and training materials to support adoption.
Analyze user feedback and operational insights to recommend product improvements and future roadmap opportunities.
Ensure platform capabilities align with regulatory, security, and compliance requirements.
Going to Office in London or Brighton 3 days a week.

Qualifications

6+ years of experience in Product Management, Business Analysis, Project Management, Contact Center Operations, or a related discipline.
Experience working with Five9 Cloud.
Knowledge of outbound dialing technologies, predictive dialing, preview dialing, progressive dialing, and campaign management.
Experience with CRM integrations, IVR, call routing, or workforce optimization platforms.
Understanding of contact center KPIs, including connection rates, occupancy, average handle time, abandonment rates, and campaign performance.
Familiarity with Agile methodologies, including writing user stories, managing product backlogs, and participating in sprint ceremonies.
Experience working with cross-functional teams across Product, Technology, Operations, and Vendor organizations.
Proficiency with Jira, Azure DevOps, Confluence, or similar Agile delivery tools.

Nice to have:

Experience working with Genesys Cloud, NICE CXone, Amazon Connect, or other cloud contact center platforms.
Experience supporting digital servicing channels such as voice, chat, SMS, or messaging.
Familiarity with customer authentication, identity verification, or fraud prevention solutions.
Experience using analytics and reporting tools such as Power BI, Tableau, SQL, or Excel.
Exposure to regulated industries such as financial services is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Miratech is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Skills

Product comprehension
Regulatory compliance
Troubleshoot
Workflow
Documentation
Recommend product improvements
Business analysis
Project management
Call routing
Agile
Jira
Microsoft Azure
DevOps
Atlassian Confluence
Microsoft Power BI
Tableau
SQL
Microsoft Excel

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