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Senior Network Engineer, Network Access Security
Rockwell Automation (USA)
Mayfield Heights, OH · Chelmsford, MA · Mequon, WI · Eden Prairie, MN · Milwaukee, WI
- $119,360 to $179,040 USD / year
This is our Zero Trust program for the network. You will partner directly with our senior network access engineer as a peer, sharing a program that today runs across three regions and…
Added 5 mins ago
PMO Analyst - Project Manager
Capgemini
Irving, TX, TX
Work with engineering and delivery teams to identify reusable code components, configurations, integrations, and solutions.
Added 13 mins ago
Client Success Manager
Service Management Group (SMG)
Remote, United States
The Client Success Manager is the primary client contact at SMG, building strong relationships with clients and program owners while helping them get measurable value from their experience…
Added 14 mins ago
Data & AI Strategy and Delivery Consultant
CGI Technologies and Solutions, Inc.
Houston, TX
…directly to client engagements as a business analyst, project manager, program manager, product owner, functional consultant, or workstream…
Added 15 mins ago
Product Mgr, Third-Party Risk Management
Applied Materials
Austin, TX
This role serves as the bridge between Procurement, Risk Functions, and Technology teams, translating program requirements into effective workflows, reporting, required API’s &…
Added 15 mins ago
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Salesforce Developer
TEKsystems
Austin, TX
- $60 to $80 USD / hour
Document architecture, automations, integrations, dependencies, and key technical decisions so the Salesforce environment remains supportable and company knowledge does not depend on one…
Added 15 mins ago
Senior Manager, IT Applications
Toyota Tsusho America, Inc.
Georgetown, KY
The Senior Manager, IT Applications leads the strategy, development, integration, and support of enterprise applications to meet business objectives, security standards, and reliability…
Added 15 mins ago
Integrations Program Manager
Meta
Austin, TX
Meta is seeking an Integrations Program Manager to lead complex, cross-functional integration programs that connect Meta's products, platforms, and operations at scale. In this role, you…
Added 15 mins ago
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Cybersecurity Engineer
CBRE
Houston, TX · Austin, TX · Dallas, TX
- $95,000 to $100,000 USD / year
…using tools such as HashiCorp Vault, Akeyless, AWS Secrets Manager, GCP Secrets Manager, and Azure Key…
Added 15 mins ago
Senior Cybersecurity Architect (Cloud)
Amentum
Austin, TX
…safety, and human-oversight controls. Evaluate AI services and integrations for threats such as prompt injection, data leakage, excessive permissions, insecure model or plugin connections,…
Added 15 mins ago
Cybersecurity Engineer (Cloud)
Amentum
Austin, TX
Configure and test security policies, infrastructure-as-code controls, deployment automation, and supporting integrations in coordination with cloud platform and application owners.
Added 15 mins ago
Oracle PMO - Manager
PwC
Dallas, TX · San Antonio, TX · Austin, TX · Houston, TX · Fort Worth, TX
As an Oracle PMO Manager you will oversee large-scale Oracle implementation work within our Advisory practice, coordinating projects, resources, and stakeholders to support delivery of…
Added 19 mins ago
CC
eCollections Manager
Credit Control LLC
Tampa, FL
- $55,000 to $75,000 USD / year
Credit Control, LLC is seeking an experienced and results-driven eCollections Manager to lead and optimize our digital collection strategies across a diverse client portfolio. This role…
Added 21 mins ago
Sr HRIS Manager
Aven Hospitality Inc.
Remote, United States
…Rewards, and Payroll. We are seeking a hands-on Senior HRIS Manager to lead day-to-day configuration, governance, optimization, and overall performance of the Workday environment. This is a…
Added 22 mins ago
Manager Security Engineer, Operations
Fivetran
Remote, United States
Fivetran + dbt is seeking a Manager of Security Operations, Incident Detection and Response, to bolster and improve the robustness and security of the platform and the entire enterprise.…
Added 22 mins ago
Manager Security Engineer, Operations
Fivetran
Remote, United States
Fivetran + dbt is seeking a Manager of Security Operations, Incident Detection and Response, to bolster and improve the robustness and security of the platform and the entire enterprise.…
Added 27 mins ago
Technical Program Manager III, AI Transformation, Google Cloud
Google
Mountain View, CA
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 29 mins ago
AC
Accounting Manager
Aston Carter
Tualatin, OR
- $49.03 to $62.5 USD / hour
…variance analysis, and operational reporting. The Accounting Manager partners closely with Manufacturing and Operations to improve financial processes, strengthen internal controls, enhance…
Added 30 mins ago
Portfolio Analytics & Strategy Manager Senior
PNC
Pittsburgh, PA
…the company’s success. As a Portfolio Analytics & Strategy Manager Senior within PNC's Financial Risk & Operational Quantitative Strategy organization, you will be based in Pittsburgh,…
Added 32 mins ago
Director, Software Engineering, Healthcare Interoperability
Teladoc Health
Remote, United States
Deep healthcare interoperability expertise, including hands-on experience with FHIR, HL7, SMART on FHIR, API-driven integrations, EHR/EMR ecosystems, and clinical data exchange platforms.
Added 35 mins ago
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SOFTWARE ENGINEER – BACK END (PAYMENTS)
Tillster
San Diego, CA
- $105,000 to $135,000 USD / year
…pivotal role in building and maintaining the card-present payment integrations behind Tillster's self-service kiosks, working with providers such as Adyen, Shift4, and Global…
Added 40 mins ago
Senior Manager, Global Treasury
Rhythm Pharmaceuticals
Boston, MA
Rhythm Pharmaceuticals is seeking an experienced Senior Manager, Global Treasury to play a key role in the management, oversight, and continued development of the company’s global treasury…
Added 48 mins ago
Sr Mgr Security (Technology Automation)
Consumers Energy
JACKSON, MI
…position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work…
Added 48 mins ago
Sr Mgr Security (Enterprise AI)
Consumers Energy
JACKSON, MI
…position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work…
Added 56 mins ago
IT Technician- Microsoft 365 Systems Administrator
Life Cycle Power
Houston, TX
…security, and tenant governance. You will work closely with the IT Manager and our third-party implementation consultant to help maintain a clean, secure, and well-organized tenant that our…

Miratech

Product Owner (Five9)

Remote, United States

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Job details

Experience: 6+ years of experience in Product Management, Business Analysis, Project Management, Contact Center Operations, or a related discipline.
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

The Product Manager plays a key role in shaping and enhancing a cloud-based customer engagement platform that supports large-scale service operations. Working cross-functionally with Technology, Operations, Workforce Management, Analytics, and external partners, this role drives the delivery of capabilities that optimize customer outreach strategies, improve agent effectiveness, enhance customer interactions, and increase operational efficiency. The successful candidate will translate business objectives into actionable product requirements, prioritize and manage the product backlog, coordinate feature implementation, and leverage data-driven insights to continuously improve platform capabilities and business outcomes. This role offers the opportunity to influence the evolution of a critical customer engagement platform that enables seamless and efficient customer experiences across a global organization.

Responsibilities:

Support the Product Manager in executing the product roadmap for the Five9 Dialer platform.
Partner with Contact Center Operations, Technology, Workforce Management, Compliance, Risk, and Analytics teams to gather business requirements and define product enhancements.
Translate business requirements into user stories, acceptance criteria, and prioritized backlog items.
Participate in Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives.
Coordinate the delivery of new features, enhancements, upgrades, and production releases.
Support user acceptance testing (UAT), defect triage, production validation, and release readiness activities.
Monitor product performance and operational metrics, identifying opportunities to improve dialing strategies, agent experience, campaign effectiveness, and customer outcomes.
Collaborate with Five9 and internal technology partners to troubleshoot issues, prioritize enhancements, and support platform stability.
Assist with implementation of new dialing capabilities, automation, integrations, and workflow improvements.
Develop product documentation, process guides, release communications, and training materials to support adoption.
Analyze user feedback and operational insights to recommend product improvements and future roadmap opportunities.
Ensure platform capabilities align with regulatory, security, and compliance requirements.
Going to Office in London or Brighton 3 days a week.

Qualifications

6+ years of experience in Product Management, Business Analysis, Project Management, Contact Center Operations, or a related discipline.
Experience working with Five9 Cloud.
Knowledge of outbound dialing technologies, predictive dialing, preview dialing, progressive dialing, and campaign management.
Experience with CRM integrations, IVR, call routing, or workforce optimization platforms.
Understanding of contact center KPIs, including connection rates, occupancy, average handle time, abandonment rates, and campaign performance.
Familiarity with Agile methodologies, including writing user stories, managing product backlogs, and participating in sprint ceremonies.
Experience working with cross-functional teams across Product, Technology, Operations, and Vendor organizations.
Proficiency with Jira, Azure DevOps, Confluence, or similar Agile delivery tools.

Nice to have:

Experience working with Genesys Cloud, NICE CXone, Amazon Connect, or other cloud contact center platforms.
Experience supporting digital servicing channels such as voice, chat, SMS, or messaging.
Familiarity with customer authentication, identity verification, or fraud prevention solutions.
Experience using analytics and reporting tools such as Power BI, Tableau, SQL, or Excel.
Exposure to regulated industries such as financial services is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Miratech is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Skills

Product comprehension
Regulatory compliance
Troubleshoot
Workflow
Documentation
Recommend product improvements
Business analysis
Project management
Call routing
Agile
Jira
Microsoft Azure
DevOps
Atlassian Confluence
Microsoft Power BI
Tableau
SQL
Microsoft Excel

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