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Commercial Account Manager IV, Networking
Hewlett Packard Enterprise
All, TX
…regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth…
Added just now
DoD Regional Sales Manager - US Navy & Marine Corps
Hewlett Packard Enterprise
All, CA · All, DC · All, SC
As a Regional Sales Manager, you will be responsible for driving revenue growth, developing and executing regional sales strategies, and leading a high-performing team focused on delivering…
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Senior Account Manager - Cloud Service Providers
Hewlett Packard Enterprise
All, TX · All, IL · All, CA
…including technologies, theories and techniques. Contributes to the development of innovative principles and ideas. Successfully operates in the most complex disciplines, in which the…
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Senior Product Manager, Data Center & AI Networking Hardware
Hewlett Packard Enterprise
Sunnyvale, CA
HPE Networking is seeking a Senior Product Manager to define and deliver next-generation networking platforms for data centers and AI clusters.
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Senior Principal, Product Manager - Data Center and AI Networking Hardware Architecture
Hewlett Packard Enterprise
Sunnyvale, CA
HPE Networking is seeking a Senior Principal Product Manager to shape the hardware architecture and product direction of next-generation data center switching platforms, with a strong focus…
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Senior Manager, Hardware Engineering
Hewlett Packard Enterprise
Sunnyvale, CA
We are looking for a highly skilled and dynamic Senior Hardware Manager to join our team and lead the hardware development and release processes. This role is ideal for someone with…
Added 4 mins ago
TC
Store Lead - Southshore - Part time
The Childrens Place, Inc.
United States
- Part-time
…maintain store standards, and support teamwork and employee…
Added 8 mins ago
A
Part Sales Manager – Full Time
AutoZone
Oak Grove, OR
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 8 mins ago
A
Part Sales Manager – Full Time
AutoZone
Portland, OR · Happy Valley, OR
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 8 mins ago
Assistant Store Manager
AutoZone
Portland, OR · Happy Valley, OR
As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership,…
Added 8 mins ago
MANAGER IN TRAINING
AutoZone
Raceland, LA
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 8 mins ago
A
Part Sales Manager – Part Time
AutoZone
Rochester, NH
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 8 mins ago
A
Part Sales Manager – Full Time
AutoZone
Rochester, NH
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 8 mins ago
A
Part Sales Manager – Full Time
AutoZone
North Hampton, NH
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 8 mins ago
A
Part Sales Manager – Part Time
AutoZone
North Hampton, NH
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 8 mins ago
Store Manager
AutoZone
North Hampton, NH
As a Store Manager at AutoZone, you'll lead daily operations and inspire your team to deliver outstanding customer experiences in a high-energy retail environment. This role blends hands-on…
Added 9 mins ago
A
Part Sales Manager – Part Time
AutoZone
Portsmouth, NH
- Part-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 9 mins ago
A
Part Sales Manager – Full Time
AutoZone
Danvers, MA
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 9 mins ago
Assistant Store Manager
AutoZone
Lake Orion, MI · Waterford, MI
As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership,…
Added 9 mins ago
Assistant Store Manager
AutoZone
Waterford, MI · Clarkston, MI
As an Assistant Store Manager at AutoZone, you’ll support daily store operations, energize team performance, and drive sales in a fast-paced retail environment. With strong leadership,…
Added 9 mins ago
A
Part Sales Manager – Full Time
AutoZone
Humble, TX · Houston, TX
- Full-time
AutoZone’s Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to…
Added 11 mins ago
Lead Business Execution Consultant - Unsecured Lending Operations
B10 Wells Fargo Bank, N. A.
CHARLOTTE, NC · CHANDLER, AZ · WEST DES MOINES, IA
Assess, establish, and strengthen core manager routines and operating practices, including coaching, huddles, employee development, inspection, and other routines that improve leader…
Added 13 mins ago
D&
Automotive Finance Manager (Part time)
Dennis & Co. Auto Group
Clifton Park, NY
- Part-time
Chrysler Dodge Jeep Ram of Clifton Park is seeking an experienced Automotive F&I Manager with a strong background in finance and insurance operations. This is a dual-function leadership…
Added 13 mins ago
D&
Automotive Sales Manager - Greenwich, NY
Dennis & Co. Auto Group
Greenwich, NY
- $125,000 to $140,000 USD / year
Greenwich Ford is seeking a results-driven Used Car Sales Manager to leader the dealership's pre-owned vehicle sales operaton while coaching and developing a high-performing sales team. The…
Added 15 mins ago
Remote Project Manager - Structural Steel
GPAC
Columbus, OH
A well-established structural steel contractor is seeking an experienced Project Manager to oversee complex structural steel projects from contract award through completion. This is a…

Miratech

Product Owner (Five9)

Remote, United States

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Job details

Experience: 6+ years of experience in Product Management, Business Analysis, Project Management, Contact Center Operations, or a related discipline.
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

The Product Manager plays a key role in shaping and enhancing a cloud-based customer engagement platform that supports large-scale service operations. Working cross-functionally with Technology, Operations, Workforce Management, Analytics, and external partners, this role drives the delivery of capabilities that optimize customer outreach strategies, improve agent effectiveness, enhance customer interactions, and increase operational efficiency. The successful candidate will translate business objectives into actionable product requirements, prioritize and manage the product backlog, coordinate feature implementation, and leverage data-driven insights to continuously improve platform capabilities and business outcomes. This role offers the opportunity to influence the evolution of a critical customer engagement platform that enables seamless and efficient customer experiences across a global organization.

Responsibilities:

Support the Product Manager in executing the product roadmap for the Five9 Dialer platform.
Partner with Contact Center Operations, Technology, Workforce Management, Compliance, Risk, and Analytics teams to gather business requirements and define product enhancements.
Translate business requirements into user stories, acceptance criteria, and prioritized backlog items.
Participate in Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives.
Coordinate the delivery of new features, enhancements, upgrades, and production releases.
Support user acceptance testing (UAT), defect triage, production validation, and release readiness activities.
Monitor product performance and operational metrics, identifying opportunities to improve dialing strategies, agent experience, campaign effectiveness, and customer outcomes.
Collaborate with Five9 and internal technology partners to troubleshoot issues, prioritize enhancements, and support platform stability.
Assist with implementation of new dialing capabilities, automation, integrations, and workflow improvements.
Develop product documentation, process guides, release communications, and training materials to support adoption.
Analyze user feedback and operational insights to recommend product improvements and future roadmap opportunities.
Ensure platform capabilities align with regulatory, security, and compliance requirements.
Going to Office in London or Brighton 3 days a week.

Qualifications

6+ years of experience in Product Management, Business Analysis, Project Management, Contact Center Operations, or a related discipline.
Experience working with Five9 Cloud.
Knowledge of outbound dialing technologies, predictive dialing, preview dialing, progressive dialing, and campaign management.
Experience with CRM integrations, IVR, call routing, or workforce optimization platforms.
Understanding of contact center KPIs, including connection rates, occupancy, average handle time, abandonment rates, and campaign performance.
Familiarity with Agile methodologies, including writing user stories, managing product backlogs, and participating in sprint ceremonies.
Experience working with cross-functional teams across Product, Technology, Operations, and Vendor organizations.
Proficiency with Jira, Azure DevOps, Confluence, or similar Agile delivery tools.

Nice to have:

Experience working with Genesys Cloud, NICE CXone, Amazon Connect, or other cloud contact center platforms.
Experience supporting digital servicing channels such as voice, chat, SMS, or messaging.
Familiarity with customer authentication, identity verification, or fraud prevention solutions.
Experience using analytics and reporting tools such as Power BI, Tableau, SQL, or Excel.
Exposure to regulated industries such as financial services is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Miratech is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Skills

Product comprehension
Regulatory compliance
Troubleshoot
Workflow
Documentation
Recommend product improvements
Business analysis
Project management
Call routing
Agile
Jira
Microsoft Azure
DevOps
Atlassian Confluence
Microsoft Power BI
Tableau
SQL
Microsoft Excel

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