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General Manager-Fairfield Columbia, MO
Blue Sky Hospitality Solutions
Columbia, MO
- $70,000 to $80,000 USD / year
Blue Sky Hospitality Solutions is seeking an experienced, hands-on Hotel General Manager to lead the Fairfield Inn & Suites by Marriott Columbia following an extensive renovation.
Added 1 min ago
CH
Restoration Foreman
Clarion Home Services Grp.
Fort Collins, CO
- $25 to $27 USD / hour
Allen Service provides home services, such as electrical and plumbing, as well as heating, ventilation, and air conditioning (HVAC) services. We keep growing because we only hire the best,…
Added 1 min ago
LP
Nutrition Services Manager II - Options Secondary
Littleton Public Schools
Littleton, CO
- $24.75 USD / hour
…meaningful postsecondary opportunities. With a history of close community ties and consistent support from our residents, LPS is not just a place to work but a destination for exceptional…
Added 1 min ago
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Full Time - Merchandising Service Associate - Day
Lowes
Conroe, TX
- Full-time
Explore educational opportunities with Lowe's tuition assistance program.
Added 1 min ago
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Full Time - Merchandising Service Associate - Day
Lowes
Milford, MA
- $16.5 to $17.2 USD / hour
- Full-time
Explore educational opportunities with Lowe's tuition assistance program.
Added 1 min ago
A
Transportation Drainage Engineer
AECOM
Remote, United States
- $100,000 to $120,000 USD / year
…flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase…
Added 1 min ago
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Senior Stormwater Engineer / Team Lead
AECOM
Arlington, VA
- $120,000 to $150,000 USD / year
…flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase…
Added 2 mins ago
OP
NV Property Manager (Invitational)
Olen Properties
Henderson, NV
- $55,000 to $60,000 USD / year
Olen Living is seeking a skilled and motivated, full-time Property Manager for our multi-family community in Henderson, NV : Invitational
Added 2 mins ago
GO
Customer Service Manager
Goodwill of Central & Northern Arizona
United States
- $18 USD / hour
Ensures Team Members deliver excellent customer service to donors and customers.
Added 2 mins ago
Outpatient Rehabilitation Support Manager
AdventHealth
Orange City, FL
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind…
Added 2 mins ago
MFLC Assignment Ready Counselor (Florida Panhandle)
Magellan Health Services
Eglin AFB, FL
…and Youth Behavioral (CYB) counseling services to military service members and their families at military installations. These services may include non- medical counseling, training/health…
Added 2 mins ago
Branch Operations Lead - US 441 and CR 25 (New Build) - Lady Lake, FL
JPMorgan Chase
Lady Lake, FL
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Added 3 mins ago
Personal Banker Associate II - Jacksonville, FL
Fifth Third Bank, N.A.
Saint Johns, FL
…Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the…
Added 3 mins ago
Branch Operations Lead, New Build Bartow Branch, Bartow, FL
JPMorgan Chase
Bartow, FL
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
Added 3 mins ago
BH
Case Manager
Benchmark Human Services
Burlington, VT
- $62,178 USD / year
…We work with people of all ages at home, at work, and in the community through residential programs, employment services, crisis response, early intervention, and more. View our 65 Years of…
Added 3 mins ago
BH
Case Manager
Benchmark Human Services
Springfield, VT
- $62,178 USD / year
…We work with people of all ages at home, at work, and in the community through residential programs, employment services, crisis response, early intervention, and more. View our 65 Years of…
Added 3 mins ago
Branch Manager - Clay/Duval and St. Johns, Jacksonville, FL
JPMorgan Chase
Saint Johns, FL
As a Branch Manager in a Chase Branch, you will be at the forefront of delivering attentive and friendly service, creating a welcoming environment that puts employees and clients first. You…
Added 3 mins ago
JU
Store Team Lead - Aventura
JBS USA
Aventura, FL
- $23 USD / hour
As a Team Leader, you bring the Store Manager’s vision to life every day on the sales floor. You lead the team during your assigned shifts, ensuring a welcoming, customer‑ready environment…
Added 3 mins ago
Branch Manager - West Doral
Regions Bank
Doral, FL
At Regions, the Branch Manager is responsible for maintaining an engaged, operationally sound, and high performing team dedicated to improving the financial wellness of our customers. This…
Added 3 mins ago
Medical Assistant 3, UHealth Doral
University of Miami
Doral, FL
…utilizing evidence-based standards of quality, safety, and service. The MA 3 provides hands-on care to patients while adhering to regulatory requirements, standards of care, and…
Added 3 mins ago
Clinical Associate
Abbott
Daytona Beach, FL
…performing work; monitors performance and reports status to…
Added 3 mins ago
Case Manager RN
DOCTORS HEALTHCARE PLANS, INC.
Coral Gables, FL
Recommends program/service changes to meet gaps in service in the community.
Added 3 mins ago
Assistant Front Office Manager
Sage Hospitality
Philadelphia, PA
…with curated luxury. With its striking art collection, refined service, and bespoke experiences tailored to every guest, the Logan Hotel offers an unparalleled journey into elegance and…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Pooler, GA
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…
Added 3 mins ago
CH
Pharmacy Technician
CVS Health
Waycross, GA
- $16 to $24 USD / hour
Once in role, Technicians are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State’s…

Miratech

Product Owner (Five9)

Remote, United States

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Job details

Experience: 6+ years of experience in Product Management, Business Analysis, Project Management, Contact Center Operations, or a related discipline.
Posting language: English
Posted: Nov 3, 2026

Original job description

Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

The Product Manager plays a key role in shaping and enhancing a cloud-based customer engagement platform that supports large-scale service operations. Working cross-functionally with Technology, Operations, Workforce Management, Analytics, and external partners, this role drives the delivery of capabilities that optimize customer outreach strategies, improve agent effectiveness, enhance customer interactions, and increase operational efficiency. The successful candidate will translate business objectives into actionable product requirements, prioritize and manage the product backlog, coordinate feature implementation, and leverage data-driven insights to continuously improve platform capabilities and business outcomes. This role offers the opportunity to influence the evolution of a critical customer engagement platform that enables seamless and efficient customer experiences across a global organization.

Responsibilities:

Support the Product Manager in executing the product roadmap for the Five9 Dialer platform.
Partner with Contact Center Operations, Technology, Workforce Management, Compliance, Risk, and Analytics teams to gather business requirements and define product enhancements.
Translate business requirements into user stories, acceptance criteria, and prioritized backlog items.
Participate in Agile ceremonies, including sprint planning, backlog refinement, sprint reviews, and retrospectives.
Coordinate the delivery of new features, enhancements, upgrades, and production releases.
Support user acceptance testing (UAT), defect triage, production validation, and release readiness activities.
Monitor product performance and operational metrics, identifying opportunities to improve dialing strategies, agent experience, campaign effectiveness, and customer outcomes.
Collaborate with Five9 and internal technology partners to troubleshoot issues, prioritize enhancements, and support platform stability.
Assist with implementation of new dialing capabilities, automation, integrations, and workflow improvements.
Develop product documentation, process guides, release communications, and training materials to support adoption.
Analyze user feedback and operational insights to recommend product improvements and future roadmap opportunities.
Ensure platform capabilities align with regulatory, security, and compliance requirements.
Going to Office in London or Brighton 3 days a week.

Qualifications

6+ years of experience in Product Management, Business Analysis, Project Management, Contact Center Operations, or a related discipline.
Experience working with Five9 Cloud.
Knowledge of outbound dialing technologies, predictive dialing, preview dialing, progressive dialing, and campaign management.
Experience with CRM integrations, IVR, call routing, or workforce optimization platforms.
Understanding of contact center KPIs, including connection rates, occupancy, average handle time, abandonment rates, and campaign performance.
Familiarity with Agile methodologies, including writing user stories, managing product backlogs, and participating in sprint ceremonies.
Experience working with cross-functional teams across Product, Technology, Operations, and Vendor organizations.
Proficiency with Jira, Azure DevOps, Confluence, or similar Agile delivery tools.

Nice to have:

Experience working with Genesys Cloud, NICE CXone, Amazon Connect, or other cloud contact center platforms.
Experience supporting digital servicing channels such as voice, chat, SMS, or messaging.
Familiarity with customer authentication, identity verification, or fraud prevention solutions.
Experience using analytics and reporting tools such as Power BI, Tableau, SQL, or Excel.
Exposure to regulated industries such as financial services is a plus.

Additional Information

We offer:

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Miratech is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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More about this job

Skills

Product comprehension
Regulatory compliance
Troubleshoot
Workflow
Documentation
Recommend product improvements
Business analysis
Project management
Call routing
Agile
Jira
Microsoft Azure
DevOps
Atlassian Confluence
Microsoft Power BI
Tableau
SQL
Microsoft Excel

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