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Minnesota Service Cooperatives

Lead Technology Technician

MN, United States

Salary: $28.85 - $31.23 - According to the Information Technology Work Agreement

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Job details

Pay: Salary: $28.85 - $31.23 - According to the Information Technology Work Agreement
Posting language: English
Posted: Nov 12, 2026

Original job description

Application Procedure: To be considered for this vacancy, applicant must complete the on-line application process and indicate interest in this specific job number.

Duty Days Per Year: 260

Hours Per Day: 8

Type of Position: (X) Continuing ( ) Temporary

Salary: $28.85 - $31.23 - According to the Information Technology Work Agreement

Supervisor of Position: Cole Fredrickson, Technology and Safety/Security Manager

Qualifications:

Required: AA degree or equivalent technical training and previous technology support experience in a school district or similar environment. Excellent customer service skills; excellent communication skills and work ethic; A+ and/or Microsoft certification equivalent; at least two years experience in PC hardware troubleshooting, TCP/IP networking, and Microsoft Windows networking in a multi-server environment. Must be a team player. Essential knowledge and specialized subject knowledge required to perform the essential functions of the job:

Technical Expertise and Support Delivery
Multi-Level Troubleshooting & Diagnostics: Provide comprehensive technical support across Tiers 1 (initial triage), 2 (intermediate diagnosis), and 3 (advanced repair, problem-solving, and vendor coordination) to ensure continuous operational functionality for all staff. This includes the exceptional ability to accurately diagnose, methodically troubleshoot, and effectively repair a wide variety of technical concerns, covering both hardware malfunctions and complex software configuration issues.
System Maintenance and Upgrades: Skillfully replace, upgrade, and perform preventative maintenance on computer hardware components. Manage software licensing, version control, and application updates.
Deployment and Setup: Efficiently handle the physical installation, configuration, and setup of new computer systems, associated software, and various new technology equipment throughout the district.
Network Connectivity Support: Expertise in assisting staff with the diagnosis, troubleshooting, and resolution of various network connectivity problems, including wired, wireless (Wi-Fi), and peripheral device connections.
User Account Administration: Competently establish and maintain student and staff user accounts, strictly adhering to all district technology practices, data privacy procedures, and security protocols.

Identify licenses/certification required: Requires a valid MN Driver's License. Depending upon job assignments, the District may require certification in Smart Boards, Apple Certification or other certifications after hire.

Job Description: The Lead Technician, operating under the guidance of the Technology and Safety/Security Manager, delivers comprehensive technical support across three levels (first, second, and third) to building staff and district-wide technology users. This role often serves as the face of the technology department to building staff. Key responsibilities include:

Providing technical support and advocacy for the building's diverse range of hardware, software, and applications.
Installing and setting up computers, software applications, and system upgrades.
Resolving various technical issues, such as program malfunctions, printer problems, or connectivity failures.
Ensuring the proper setup, installation of correct versions, and functional troubleshooting of state testing applications (e.g., MCA, ACT) to ensure smooth testing operations for students, and engaging with staff to ensure their needs are met.

The essential duties listed above serve as representative examples of the level, nature, and decision-making expected for this classification, and are not an exhaustive list of every task performed by employees. A classification description aims to define the general expectations, complexity level, and nature of the work for positions allocated to this classification, differing from a specific job or position description.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The Lead Technician performs a variety of crucial technical support and maintenance functions, ensuring the smooth operation of district technology and connectivity. I. Technical Support and Troubleshooting

Hardware Support: Provides first, second, and third-level technical support for a wide range of hardware, including PCs, Apple devices (iPads, Macbooks), laptops, Chromebooks, display panels, cameras, smartphones, wireless and mobile devices, projectors, sound systems, printers, copiers, monitors, mice, and keyboards.
Software and Application Support: Assists users with issues related to district software and applications. This includes support, assistance, and troubleshooting for Infinite Campus, Point of Sale software, student programs, district operating systems, web-based programs, and general business productivity programs (e.g., Access, Google products, MS Office suite, database, and spreadsheet applications).
Network and Connectivity: In collaboration with the Database and Technology Systems Manager, provides and maintains network and Internet connectivity for all district technology (computers, mobile devices, servers, printers, and copiers). Troubleshoots wired and wireless connectivity issues, including cabling and patch cable problems.
State Testing: Installs and verifies State tests to ensure proper operation, troubleshoots problems as necessary, and contacts providers for support. Verifies that all equipment has the correct test versions.

II. System Maintenance and Administration

User Account Management: Maintains Active Directory and users for new students and groups. This involves maintaining passwords, determining individual/group rights for data access, and managing group policies.
Routine Maintenance and Upgrades: Performs routine system upgrades and maintenance, including but not limited to:
Reimaging all computers and recycling obsolete technology.
Performing computer replacements and/or upgrades.
Cleaning (blowing out) desktops and projectors and performing bulb replacement.
Cleaning display panels and iPads.
Moving workstations to new areas and ensuring equipment is operational before the start of the school year.

III. Professional Development and Other Duties

Training: Trains staff in the use of technology, technology programs (e.g., Google products, display panels, etc.), applications, and hardware.
Continuous Learning: Stays informed of current and future technology changes by attending other training sessions, conferences, and workshops.
Other Duties: Performs other duties of a comparable level or type as required.

Positions 1,020 hours or more per year are benefit eligible

Benefits offered for this position include:

Medical Insurance with district contribution for Single coverage or Family coverage
Dental Insurance with district contribution for Single coverage, Employee +1 coverage, or Family coverage
FSA Account- Flexible Spending Account
Long Term Disability Income Insurance
Life Insurance paid for by the district
PERA (Pension Plan): 6.5% employee contribution and 7.5% district contribution
Employee Assistance Program
Retirement Plan 403(b) or Roth IRA
Floating Holidays
Sick Leave includes ESST
Vacation Pay
Longevity Pay
Retirement/Severance Package with Medical & Dental benefits offerings

The policy of the school district is to provide equal employment opportunity for all applicants and employees. The school district does not unlawfully discriminate on the basis of race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, disability, sexual orientation, including gender identity or expression, age, family care leave status, or veteran status. The school district also makes reasonable accommodations for disabled employees.

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More about this job

Skills

Customer service
Communication skills
A+
Troubleshooting
Microsoft Windows
Technical support
Problem solving
Troubleshoot
Hardware components
Decision making
Point of sale
Microsoft Access
Microsoft Office
Spreadsheet applications
Collaboration
Microsoft Active Directory
Cleaning

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Work requirements

Jobs in the United States