Full-Service Manager

Full-Service Manager Job Summary This position is responsible for all aspects of managing MBG’s Full-Service business, distribution of MBG products in vending machines, route delivery drivers, pricing, commissions, cash accountability, new customer acquisition, maintaining profit margins and the ongoing profitability of this division. Position Reports to: The Director of Business Development. Normal Workweek: Monday-Friday with some weekend and after-hours events.

Responsibilities

• Daily routing/creating orders for Full-Service trucks using Cantaloupe software.
• Maintain Customer Service Expectations in our marketplace.
• Manage all contracts with Full-Service Customer, sell in and create new agreements, negotiate and renew agreements about to expire and evaluate previous agreements, respond to all FS Bid’s / RFPs.
• Track and develop an ongoing Return On Investment (ROI) analysis of FS assets, make recommendations for ROI improvement.
• Manage FS Third Party Customers, develop and track ROI analysis of FS assets, make recommendations for ROI improvement.
• Manage the FS delivery drivers, and assist the delivery drivers with their routes, including running their routes when needed.
• Approve time and attendance and PTO requests for Full-Service drivers
• Visiting assigned accounts to analyze sales and overall function of vendors, and general knowledge of each FS vendor and its location within the MBG franchise territory.
• Assist customers as needed regarding deliveries, product, refunds, and any other concerns related to FS vendors. Includes communication with service department should any issue need the attention of a technician.
• Identify areas of improvement for existing vendors and locations, new locations, lineup changes.
• Monitor Out-Of-Date products, shortages/overages.
• Bring in new accounts.
• Ensure monthly reports and checks are being processed correctly.
• Implement and execute a plan to improve the ROI to MBG, or have the equipment picked up.
• Complete and forward by email all Full-Service equipment requests or new account set-up forms for account set up or maintenance.
• Attend all assigned special events which may include weekend or after-hours responsibilities. Coordinate with the Service Department on all FS equipment placements including surveys prior to installation.
• Operate company provided vehicle within all company polices and state regulations.
• Other duties and responsibilities as assigned by the company.

Knowledge, Skills, and Abilities

• Maintain open lines of communication with The Director of Business Development, delivery drivers, and service department.
• Ability to perform / coordinate many tasks at the same time.
• Good communication skills.
• Ability to comprehend policies and procedures.
• Good interpersonal skills and able to manage and motivate all levels of the workforce.
• Must possess a valid NC driver’s license and maintain an acceptable driving record.
• Must be able to lift 50 lbs. and push or pull up to 1000 lbs. on a regular basis.
• Knowledge of Cantaloupe (and VIP) software, including the driver software.
• Basic knowledge of vending machine operation and ability to fix minor issues.
• Other duties as assigned by the company.

Success Measures

• Ability to increase FS case sales volume and profit.
• Minimize all operational expenses that relate to the receiving, loading and distribution of our product lines.