Med Line Specialist

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• Medication Line Specialist The Med Line Specialist is instrumental in our patients’ treatment as they help our providers with managing patient medications. The Med Line Specialist is responsible for thorough, accurate reporting and documentation of refill requests, in addition to any point of service patient care issues that be resolved via the patient portal or our med line.

This position is full-time. Operating hours are Monday - Friday 8:00am-5:00pm, with a 1-hour lunch and two 15-minute breaks. Position will currently reside in Raleigh but will be moving to the RTP area. Job Duties

include but are not limited to:

· Work under the supervision of the Chief Medical Officer and the Center Director and maintain professional standards of clinical care according to your specialty certification or licensure, if applicable · Responsible for performing duties required to complete the medication reconciliation process for patients · Responsible for answering live calls from patients regarding their prescriptions and helping with prescription and prior authorization troubleshooting · E-Prescriptions refills & prescription refills received via facsimile · Oral Prescriptions via Specialty Pharmacy · Manage tasks and messages from front office and providers regarding medication related questions and issues · Perform other duties as assigned including crisis intervention. Skills and

Qualifications:

· At least 1-year experience with managing prescription refill requests · Prefer 1-year experience in behavioral health, addiction recovery field, or emergency medical services. · Training or experience working directly with patients and dealing with medication coordination and management with supervising physician as well as crisis intervention. · Ability to manage multiple requests at once · Excellent customer service skills and phone etiquette · Works well independently and in a team environment

Licenses/Certifications:

· Certification as a Pharmacy Tech, Certified Medical Assistant , EMT or Advanced EMT