Customer Service Rep

Company Description One of the Fastest Growing U.S. Staffing Firms 6 years in a row Supplier Excellence Awards from Leading MSPs For overall performance across their portfolio programs

One of the Largest Diversity Staffing Firms

One of the Largest Staffing Firms in US

Job Description

Job Title: Customer Service Rep Location: Margate FL 33063 Duration: 3 months (May extend) Position Schedule: 8:00 a.m. to 5:00 p.m. Monday to Friday

• Spanish is required.

Description:

• Triage all incoming authorizations, coordinate authorizations with Healthcare Finder, nurse, and monitor authorizations.
• Identify and direct beneficiaries to the most appropriate, cost effective medical care.
• Processes request for authorization according.
• Fluent in English for both speaking and reading.
• Excellent communication skills.
• Commitment to offering quality service to internal and external customers.
• Ability to respond quickly and proactively to customer queries.
• Demonstrated teamwork through flexibility and reliability; superior customer service skills
• Ability to adapt to varied situation and exercise sound judgment.
• Minimum HS Diploma, post-secondary or equivalent call center experience, or equivalent required.
• Call center experience may be required.
• Attention to detail.
• Proven ability to quickly learn new systems and processes.

Qualifications

Bilingual English-Spanish (reading and writing), Customer Service Skills, and medical office experience preferred.

Additional Information All your information will be kept confidential according to EEO guidelines.