Jobs in the United States

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Added just now
Controls Engineering Manager
Atlas OT
Centennial, CO
As the Controls Engineering Manager at Atlas OT, you will lead our controls engineering team and own the quality, capacity and growth of the engineering work we deliver across energy,…
Added just now
BAKERY/CLERK
The Kroger Co.
Salem, VA
Bakery Clerk assists the department manager in reaching sales and profit goals established for the department and monitors all established quality assurance standards.
Added 3 mins ago
Fleet Operations Manager, Data Center Infrastructure
Meta
Kuna, ID
…the Data Center Fleet Operations team. The Fleet Operations Manager is accountable for managing and leading a geographically dispersed team, delivering SLA/KPI’s related to production…
Added 3 mins ago
Critical Operations Manager
Meta
Kuna, ID
Meta is seeking a Critical Operations Manager to join our Data Center Operations team. Our data centers serve as the foundation upon which our software operates to meet the demands of our…
Added 3 mins ago
Non-Technical Project/Program Management II
Applied Materials
Boise, ID
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world.…
Added 3 mins ago
Project Manager
Maximus
Boise, ID
Must have or be able to obtain a TS/SCI clearance
Added 3 mins ago
C
Program Manager/ Implementation Lead (Ketryx)
Cognizant
Boise, ID
- $83,000 to $94,500 USD / year
As a Ketryx Program Manager , you will make an impact by leading the implementation of Ketryx and associated quality and engineering platforms in a regulated environment. You will be a…
Added 3 mins ago
C
Program Manager / Implementation Lead (Ketryx)
Cognizant
Boise, ID
- $83,000 to $94,500 USD / year
As a Ketryx Program Manager , you will make an impact by leading the implementation of Ketryx and associated quality and engineering platforms in a regulated environment. You will be a…
Added 3 mins ago
Program/Construction Manager
Jacobs
Boise, ID
Jacobs is seeking an experienced Program/Construction Manager to manage a large environmental remediation progressive design/build project in Butte, Montana, as well as support major…
Added 3 mins ago
AT
Senior Product Manager - Devices Segmentation
Akamai Technologies, Inc.
Boise, ID
- $139,300 to $250,700 USD / year
Lead Devices Segmentation strategy, roadmap, and execution. Drive customer engagement and collaborate with engineering and field teams to deliver innovative Zero Trust security solutions.…
Added 3 mins ago
Production Network Manager, Backbone Engineering
Meta
Boise, ID
Meta's global network, comprised of cutting-edge platforms, is looking for a Network Engineering Manager to join the Backbone and Edge Engineering team focused on our Software Defined…
Added 3 mins ago
GA
Director, Architecture and Data
GE Aerospace
Boise, ID
- $152,000 to $202,000 USD / year
…coordinating with the Data Fabric Sr Principal Technical Product Manager and the Principal Architects for Enterprise, Data, Infrastructure, and…
Added 3 mins ago
Information Security Manager - PCI
American Express Global Business Travel
Boise, ID
We are seeking a PCI Compliance Manager to own our PCI DSS compliance program from start to finish. In this hands-on role, you will serve as the organization’s subject matter expert on PCI,…
Added 3 mins ago
Estimating Manager
CRH
Savannah, GA
APAC is seeking an experienced Estimating Manager to lead estimating activities across our Georgia and South Carolina operations.
Added 5 mins ago
Senior Akamai Engineer
NTT DATA Services
Plano, TX
Domain: Edge Security, CDN, Application Security & Network Engineering
Added 7 mins ago
Senior Project Manager
MGT
Livermore, CA · Anaheim, CA
Cisco Life Cycle certification required within the first 3 months of employment
Added 10 mins ago
Continuous Improvement Manager
Schnellecke Logistics USA
Vance, AL
The Continuous Improvement Manager is responsible for, but not limited to, leading process planning and Lean activities for the business unit. This position leads the planning and…
Added 11 mins ago
Calibration System Technician
PCB Piezotronics, Inc.
Depew, NY
Performs other related duties as assigned by the Calibration System Leader and/or Quality Assurance Manager for the efficient operation of the calibration department and PCB Company.
Added 12 mins ago
Sr. Project Manager
RAB Aggregator, LLC
Remote, United States
Bachelor’s degree in computer science, IT, or Engineering preferred.
Added 13 mins ago
Associate Director, Regulatory Technology
Vertex Pharmaceuticals Inc (US)
Boston, MA
Hybrid: work remotely up to two days per week; or select · On-Site: work five days per week on-site with ad hoc flexibility
Added 13 mins ago
Sr. Plant Manager
Primo Brands
McBee, SC
…legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter…
Added 13 mins ago
SG
Director of Operations
Smiths Group
Melrose Park, IL
- $180,000 to $220,000 USD / year
Collaborate cross-functionally with Engineering, Quality, Supply Chain, and Customer Service teams to achieve business objectives and improve operational performance.
Added 14 mins ago
Manager, Critical Situations
Sapiens
Remote, United States
The role sits in Delivery success and has no direct reports. Results come through program management discipline, clear communication, and influence across Delivery, Engineering, Product,…
Added 14 mins ago
EC
Engineering Manager
Eaton Corporation
Greenwood, SC
- $130,000 to $190,000 USD / year
Eaton’s ES AMER ARS division is currently seeking an onsite Engineering Manager in our Greenwood, SC facility.
Added 14 mins ago
SR
NDE Level III - Principal Quality Control (QC) Engineer
Savannah River Mission Completion
Aiken, SC
- $94,500 to $170,000 USD / year
Establishes priorities supporting Construction/Operation’s needs in consultation with manager.

Mimecast

Customer Success Manager

Denver, CO, United States

The base salary range for this position is $84,000-$126,000 plus benefits.

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Job details

Pay: The base salary range for this position is $84,000-$126,000 plus benefits.
Posting language: English
Posted: Oct 22, 2026

Original job description

Customer Value Manager - Remote role based in the USA About Mimecast The work people build is worth protecting, and it's harder to protect than it used to be. AI agents now move at machine speed with human-level access, and a small slip-up can become a very public one. We disrupt cybercriminal activity before that happens. We think fast, go big, and always demand more of ourselves. We work hard, deliver, and repeat. We grow with real determination and put success well within reach. We push each other to be better and expect to be pushed back, in a community built on respect, where everyone is counted. Work Protected. Overview Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that-and in Customer Value Management, we go further by making sure every customer realizes real, measurable value from what they've invested in. We are looking for a driven, customer-centric Customer Value Manager to support a portfolio of named mid-market accounts. Based locally to Lexington, Massachusetts, you'll serve as a trusted technical advisor and work within a three-person account pod alongside an Account Manager and a Renewals Manager. Your focus is clear: drive product adoption and utilization, own technical and value health, and turn the capabilities of our platform into outcomes customers care about. The through-line of the role is simple: adoption drives outcomes, and outcomes create value. What You'll Do - Own platform adoption, activation, utilization, configuration health, and optimization across Mimecast's product portfolio, including Email Threat Protection, Human Risk Management, Incydr (Code42), and DMARC Analyzer. - Advance customers' Human Risk Management maturity by connecting behavior and attack-exposure data to Mimecast's HRM framework and recommending targeted awareness-training outcomes. - Own technical and value health across your portfolio, tracking adoption depth, feature utilization, deployment completeness, customer satisfaction signals, and renewal risk. - Quantify and communicate proof of value through adoption metrics, threat-block summaries, HRM progression, and deployment health; prepare technical briefings and lead the value and technical narrative in Business Reviews, on-site EBRs, and executive meetings. - Build trusted customer relationships across technical and executive stakeholders, understand each customer's environment and definition of success, translate complex security architecture into business value, and represent the voice of the customer to Product Management. - Partner with Account and Renewals Managers to identify churn risk at least 90 days before renewal, lead technical recovery plans, document competitive threats, and support gross retention, net revenue retention, and expansion outcomes. - Identify expansion signals-including unused modules, seat growth, HRM maturity readiness, and compliance gaps-and provide the Account Manager with the technical context and timing rationale needed to act. - Own transparency around critical technical escalations by representing customer context internally, coordinating with Support Engineering, and keeping customers and pod partners informed through resolution. - Support the Executive Sponsor Program by identifying suitable accounts, facilitating introductions, coordinating sponsor cadence calls, and briefing Mimecast sponsors before engagements. - Use customer data, health signals, AI-guided insights, and next-best-action recommendations to prioritize work and deliver evidence-based value conversations at scale. What You'll Bring - Demonstrated success managing a portfolio of mid-market or enterprise accounts with the autonomy and judgment expected of an experienced customer-facing professional, ideally within a security-focused SaaS organization. - Working knowledge of email security architecture, including Secure Email Gateways, Microso t 365 Defender, DMARC, DKIM, SPF, email routing, and hybrid mail flow. - Familiarity with identity and access management concepts such as Okta, Azure AD, SSO, and SAML, along with how email security integrates into SOC and SIEM/SOAR workflows. - Experience engaging technical administrators, CISOs, C-level executives, and legal and compliance teams, with the ability to translate complex security architecture into clear, value-focused business conversations without losing technical credibility. - Experience working alongside Account Managers or Account Executives in a named-account model, with clear technical and value ownership, strong strategic collaboration, and an understanding of commercial ownership. - Proficiency in customer health scoring, risk management, playbook execution, and Salesforce account activity and opportunity visibility. - A customer-centric and empathetic approach, technical curiosity, proactive ownership, resilience, analytical thinking, adaptability, and the ability to influence customers and colleagues without direct authority. - Excellent written and verbal communication skills, with credibility across both technical and executive audiences. - Ability to travel up to 25%. - Direct experience with Mimecast, Abnormal, Proofpoint, Microsoft Defender for Office 365, or comparable email security or Human Risk Management platforms is preferred. - Security or vendor certifications-such as CompTIA Security+, CISSP Associate or full certification, CEH, or credentials aligned with email or cloud security-are preferred. - Familiarity with FINRA, HIPAA, FCA, GDPR, ISO 27001, and SOC 2, plus the ability to interpret API logs, review connector health, and diagnose integration issues without first-level escalation, is preferred. The base salary range for this position is $84,000-$126,000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly. Belonging at Mimecast Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Mimecast is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. EEO is the Law Apply at: https://ipc.us/t/46D8A084DF144449.

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More about this job

Skills

Risk management
Identity and access management
Microsoft Azure
SAML
Salesforce
Analytical skills
Adaptability
Microsoft 365
Security+
CISSP

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Work requirements

Jobs in the United States