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Onsite Medical Representative
Amazon.com Services LLC
Perrysburg, OH
…team. In this position, you will work closely with the WHS Site Manager, WHS Specialist, and occasionally the Injury Prevention Specialist (IPS). This includes attending weekly associate…
Added just now
Director of Nutrition Services
Opaa!
Purcell, OK
The Director of Nutrition Services is responsible for the overall management of the school district’s child nutrition program in accordance with Opaa! policies, procedures, client policies…
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Senior Project Manager
MGT
Livermore, CA · Anaheim, CA · Los Angeles, CA
Project Coordinator → Project Manager → Senior PM → Program Manager. Each step adds complexity of scope, scale of account, and depth of independent client relationship…
Added 1 min ago
GS
Food Distribution Manager (NY HELPS) - VID 228127
General Services, Office of
Green Island, NY
- $108,544 to $137,206 USD / year
…Agency activities of USDA Foods for the National School Lunch Program (NSLP), Child and Adult Care Food Program (CACFP), Summer Food Service Program (SFSP) and the Emergency Food Assistance…
Added 1 min ago
TV
Retail Key Holder - Part-Time
The Vitamin Shoppe
Brooklyn, NY
- Part-time
Work with integrity; act as Manager On Duty in absence of Store Manager/ Assistant Manager/Key Holder.
Added 1 min ago
TV
Retail Key Holder - Part-Time
The Vitamin Shoppe
Newnan, GA
- Part-time
Work with integrity; act as Manager On Duty in absence of Store Manager/ Assistant Manager/Key Holder.
Added 1 min ago
Registered Nurse (RN)
Southern Healthcare Management
St. Petersburg, FL
If you are interested in contributing to our vision of enhancing our Residents lives and to better serve our community, please contact our Rehab Program Manager apply today!
Added 2 mins ago
Maintenance Manager - Higher Education
Aramark
Frederick, MD
The Maintenance Manager is responsible for overseeing all day‑to‑day maintenance operations for a higher education campus, ensuring safe, reliable, and well‑maintained facilities that…
Added 3 mins ago
WM
Produce Sales Associate
Weis Markets, Inc.
Bel Air, MD
- $15 to $22 USD / hour
…critical illness, 401(k) retirement savings plans, scholarship program and associate discount programs, auto and home insurance, employee assistance program, pet insurance, purchasing power…
Added 3 mins ago
WM
Bakery Sales Associate
Weis Markets, Inc.
Bel Air, MD
- $15 to $22 USD / hour
…critical illness, 401(k) retirement savings plans, scholarship program and associate discount programs, auto and home insurance, employee assistance program, pet insurance, purchasing…
Added 5 mins ago
Senior Information Security Engineer
Raventek Solution Partners LLC
Washington, DC
Cisco Certified Network Associate (CCNA), preferred.
Added 5 mins ago
RV Service Manager
Blue Compass RV Park City
Park City, KS
Start your journey with Blue Compass RV as we are seeking an RV Service Manager to join our team.
Added 7 mins ago
Retail Sales Associate - Apparel/Shoes
Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore
Northbrook, IL
Reporting to the Sales and Service Manager, a Soft Goods Associate will engage Customers in Men’s & Women’s Apparel, Juniors, Footwear, Clearance, and Fitting Rooms to drive sales and…
Added 8 mins ago
SA
Special Education Paraprofessional
Salem Academy Charter School
Salem, MA
- $40,000 to $56,000 USD / year
…north of Boston, MA offering a rigorous college preparatory program to nearly 500 students in grades 6-12. Since 2004, SACS has been committed to serving the diverse population of Salem.…
Added 9 mins ago
CO
Supervising Civil Engineer
City of Berkeley
Berkeley, CA
- $78.17 to $94.38 USD / hour
One of the current vacancy will be specifically designated within the City of Berkeley’s Facilities Engineering Program, supporting the planning, design, construction, renovation, and…
Added 9 mins ago
W
Auto Care Center Service Manager
Walmart
PERU, IL
- $20 to $33 USD / hour
…is a rewarding place to work with opportunities for advanced associate training, business development, and application of…
Added 9 mins ago
Sales Associate
United Pacific
Berkeley, MO
The Sales Associate at United Pacific works at an assigned store location and assists in the operation of the facility in a safe, customer-focused, and profitable manner. You will perform…
Added 9 mins ago
Sales Associate
United Pacific
Santee, CA
The Sales Associate at United Pacific works at an assigned store location and assists in the operation of the facility in a safe, customer-focused, and profitable manner. You will perform…
Added 9 mins ago
Sales Associate
United Pacific
San Diego, CA
The Sales Associate at United Pacific works at an assigned store location and assists in the operation of the facility in a safe, customer-focused, and profitable manner. You will perform…
Added 9 mins ago
JP
Warehouse Associate
JF Petroleum
Des Plaines, IL
- $20 USD / hour
Added 9 mins ago
Manager, Accounting Advisory - Skilled Nursing Industry Clients
Wipfli Advisory LLC
Naperville, IL
Wipfli’s accounting advisory practice is seeking a Manager with strong healthcare and post‑acute care experience to serve as an outsourced controller and support our skilled nursing…
Added 10 mins ago
Family Case Manager
State of Indiana
Lebanon, IN
The Family Case Manager is a caseworker specialist in social services within a Local County Office of the Department of Child Services. You will protect families and children from abuse and…
Added 10 mins ago
Family Case Manager
State of Indiana
Columbus, IN
The Family Case Manager is a caseworker specialist in social services within a Local County Office of the Department of Child Services. You will protect families and children from abuse and…
Added 10 mins ago
Family Case Manager
State of Indiana
Fort Wayne, IN
The Family Case Manager is a caseworker specialist in social services within a Local County Office of the Department of Child Services. You will protect families and children from abuse and…
Added 11 mins ago
Retail Co-Store Manager
Ollie's Bargain Outlet
Wooster, OH
20% associate discount on all Ollie’s purchases & quarterly bonus program.

Mimecast

Customer Success Manager

Denver, CO, United States

The base salary range for this position is $84,000-$126,000 plus benefits.

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Job details

Pay: The base salary range for this position is $84,000-$126,000 plus benefits.
Posting language: English
Posted: Oct 22, 2026

Original job description

Customer Value Manager - Remote role based in the USA About Mimecast The work people build is worth protecting, and it's harder to protect than it used to be. AI agents now move at machine speed with human-level access, and a small slip-up can become a very public one. We disrupt cybercriminal activity before that happens. We think fast, go big, and always demand more of ourselves. We work hard, deliver, and repeat. We grow with real determination and put success well within reach. We push each other to be better and expect to be pushed back, in a community built on respect, where everyone is counted. Work Protected. Overview Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that-and in Customer Value Management, we go further by making sure every customer realizes real, measurable value from what they've invested in. We are looking for a driven, customer-centric Customer Value Manager to support a portfolio of named mid-market accounts. Based locally to Lexington, Massachusetts, you'll serve as a trusted technical advisor and work within a three-person account pod alongside an Account Manager and a Renewals Manager. Your focus is clear: drive product adoption and utilization, own technical and value health, and turn the capabilities of our platform into outcomes customers care about. The through-line of the role is simple: adoption drives outcomes, and outcomes create value. What You'll Do - Own platform adoption, activation, utilization, configuration health, and optimization across Mimecast's product portfolio, including Email Threat Protection, Human Risk Management, Incydr (Code42), and DMARC Analyzer. - Advance customers' Human Risk Management maturity by connecting behavior and attack-exposure data to Mimecast's HRM framework and recommending targeted awareness-training outcomes. - Own technical and value health across your portfolio, tracking adoption depth, feature utilization, deployment completeness, customer satisfaction signals, and renewal risk. - Quantify and communicate proof of value through adoption metrics, threat-block summaries, HRM progression, and deployment health; prepare technical briefings and lead the value and technical narrative in Business Reviews, on-site EBRs, and executive meetings. - Build trusted customer relationships across technical and executive stakeholders, understand each customer's environment and definition of success, translate complex security architecture into business value, and represent the voice of the customer to Product Management. - Partner with Account and Renewals Managers to identify churn risk at least 90 days before renewal, lead technical recovery plans, document competitive threats, and support gross retention, net revenue retention, and expansion outcomes. - Identify expansion signals-including unused modules, seat growth, HRM maturity readiness, and compliance gaps-and provide the Account Manager with the technical context and timing rationale needed to act. - Own transparency around critical technical escalations by representing customer context internally, coordinating with Support Engineering, and keeping customers and pod partners informed through resolution. - Support the Executive Sponsor Program by identifying suitable accounts, facilitating introductions, coordinating sponsor cadence calls, and briefing Mimecast sponsors before engagements. - Use customer data, health signals, AI-guided insights, and next-best-action recommendations to prioritize work and deliver evidence-based value conversations at scale. What You'll Bring - Demonstrated success managing a portfolio of mid-market or enterprise accounts with the autonomy and judgment expected of an experienced customer-facing professional, ideally within a security-focused SaaS organization. - Working knowledge of email security architecture, including Secure Email Gateways, Microso t 365 Defender, DMARC, DKIM, SPF, email routing, and hybrid mail flow. - Familiarity with identity and access management concepts such as Okta, Azure AD, SSO, and SAML, along with how email security integrates into SOC and SIEM/SOAR workflows. - Experience engaging technical administrators, CISOs, C-level executives, and legal and compliance teams, with the ability to translate complex security architecture into clear, value-focused business conversations without losing technical credibility. - Experience working alongside Account Managers or Account Executives in a named-account model, with clear technical and value ownership, strong strategic collaboration, and an understanding of commercial ownership. - Proficiency in customer health scoring, risk management, playbook execution, and Salesforce account activity and opportunity visibility. - A customer-centric and empathetic approach, technical curiosity, proactive ownership, resilience, analytical thinking, adaptability, and the ability to influence customers and colleagues without direct authority. - Excellent written and verbal communication skills, with credibility across both technical and executive audiences. - Ability to travel up to 25%. - Direct experience with Mimecast, Abnormal, Proofpoint, Microsoft Defender for Office 365, or comparable email security or Human Risk Management platforms is preferred. - Security or vendor certifications-such as CompTIA Security+, CISSP Associate or full certification, CEH, or credentials aligned with email or cloud security-are preferred. - Familiarity with FINRA, HIPAA, FCA, GDPR, ISO 27001, and SOC 2, plus the ability to interpret API logs, review connector health, and diagnose integration issues without first-level escalation, is preferred. The base salary range for this position is $84,000-$126,000 plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits, in accordance with company policy and local regulations. Our salary ranges are determined by role, level, and location with individual compensation also dependent on factors such as qualifications, experience, and skills. Final offers will reflect these considerations and may vary accordingly. Belonging at Mimecast Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course. We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application. If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. Mimecast is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status. EEO is the Law Apply at: https://ipc.us/t/46D8A084DF144449.

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More about this job

Skills

Risk management
Identity and access management
Microsoft Azure
SAML
Salesforce
Analytical skills
Adaptability
Microsoft 365
Security+
CISSP

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