Jobs in the United States

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CO
Maintenance Worker I or II - Water
City of Saratoga Springs
Saratoga Springs, UT
- $21.73 to $27.68 USD / hour
working with public works systems or general construction
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SH
Direct Support Professional I (4808)
SEVEN HILLS FOUNDATION
Groton, MA
- $23 USD / hour
- Proficient in basic computer skills, including Microsoft Office Suite and electronic health record systems.
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P
Business Analyst
PECO
PLYMOUTH MEETING, PA
- $66,400 USD / year
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Intern, Systems Engineering
L3Harris Technologies
Nashville, TN
Analyze systems requirements from end systems and users
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Associate, Software Engineer
L3Harris Technologies
Palm Bay, FL
…Windows, Linux, mobile platforms, and embedded real time operating systems (VxWorks, Linux, QNX, Integrity, Windows CE, and others for Motorola, Intel, TI, and custom processor…
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Associate, Software Engineer
L3Harris Technologies
Palm Bay, FL
…Windows, Linux, mobile platforms, and embedded real time operating systems (VxWorks, Linux, QNX, Integrity, Windows CE, and others for Motorola, Intel, TI, and custom processor…
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Intern, Electrical Engineering
L3Harris Technologies
Nashville, TN
Job Description: In this role, you will learn to design and develop electrical systems for the integration of electrical/electronic equipment on military/commercial aircraft and ground…
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Mental Health Assistant - 30 Hours per week - Days/Shifts/Hours Varies - Atlantic Health Morristown Medical Center, NJ
Atlantic Health System
Morristown, NJ
…New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care…
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Mental Health Assistant - 22.5 Hours per week - Days/Shifts/Hours Varies - Atlantic Health Morristown Medical Center, NJ
Atlantic Health System
Morristown, NJ
…New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care…
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OU
Talent Acquisition Partner
Orlando Utilities Commission (OUC)
Orlando, FL
- $32.96 to $41.2 USD / hour
Experience using Applicant Tracking Systems (required);
Added 1 min ago
Senior Security Specialist - Compliance
Disney Worldwide Services, Inc.
Santa Monica, CA
Secure the Magic by protecting information systems and platforms.
Added 1 min ago
UG
Director Architecture - Remote
UnitedHealth Group
United States
- $134,600 to $230,800 USD / year
Drive modernization of legacy systems and platforms to improve interoperability, scalability, reliability, performance, and cost efficiency
Added 1 min ago
Project Coordinator
Turner & Townsend
Red Oak, TX
Assist with establishing effective project governance, processes and systems to be utilized throughout project.
Added 1 min ago
Senior Cost Manager / Quantity Surveyor - Life Sciences Construction
Turner & Townsend
Charlottesville, VA
Implement and maintain the use of internal Business Management Systems and company delivery methodologies and tools in the office to ensure consistent delivery of best practice for Clients…
Added 1 min ago
Production Planner II
General Dynamics Ordnance & Tactical Systems
Red Lion, PA
General Dynamics Ordnance and Tactical Systems (OTS) is a global leader in the design, engineering and production of munitions, energetics, weapons, armaments, and missile subsystems around…
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Senior Oracle / SQL Server Database Administrator
ASRC Federal
Arlington, VA
Bachelor's Degree in Computer Science, Business Information Systems, Engineering, or a similar discipline.
Added 1 min ago
AMC KC-46 MFOQA Flight Data Analyst
Universal Technical Resource Services, Inc.
Remote, United States
Participate in working groups and design reviews to ensure that MFOQA requirements are included in any proposed upgrades to flight recorders and other data acquisition systems.
Added 1 min ago
Inside Sales Representative
REXEL
Tyler, TX
Familiar with Microsoft Office as well as relevant ERP systems and Customer Relation Management Tools (CRM)
Added 1 min ago
PB
Instructional Designer
Palm Beach State College
United States
- From $53,677 USD / year
…Learning Management System (LMS) and other various integrated systems. Ensures online course certification reviews and existing course certification…
Added 2 mins ago
Manager, Regional Broker Relations
VIPcare
Tampa, FL
Added 2 mins ago
Electrical Engineer
SST Direct
Baltimore, MD
This position is responsible for supporting the design, development, and coordination of electrical systems for commercial and technically complex construction projects. The ideal candidate…
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Consultant, Field Operations
McDonald's Corporation
Irving, TX
…restaurant operations skill set across all restaurant operations systems through ongoing assessment, training, and…
Added 2 mins ago
Computed Tomography Technologist (CT Tech)
Inova
Leesburg, VA
…immediate action for corrections, as evidenced by the EMR and PACS systems as well as the Radiology Information Systems…
Added 2 mins ago
Supervisor, Construction Projects - (27-SS-813015-075)
DC Water Candidate Experience
Washington, DC
…projects for the water distribution and wastewater collection…
Added 2 mins ago
MP
Behavior Tech/ Registered Behavior Tech
Middletown Public Schools
Middletown, CT
- $24.69 to $28.69 USD / hour
Conducts reliability checks with classroom staff regarding delivery of token system points or other behavior systems, as trained and authorized by BCBA

Milwaukee Tool

Sr. Associate Manager, Service Operations

Brookfield, WI, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Job Description:

We are seeking a highly motivated and experienced Associate Manager, Service Operations to join our dynamic team, reporting to the Group Manager, Service Operations. The Associate Manager, Service Operations is responsible for driving operational excellence, process standardization, and systems adoption across the network of Milwaukee Tool Factory Service Operations. This role serves as the central coordinator for data management, system enhancements, operational processes, performance management, and continuous improvement initiatives, ensuring consistent execution of service standards across the network.

Working closely with Regional Service Managers, Service Center Branch Managers, Quality, Training, Engineering, Supply Chain, Customer Experience, Digital, IT and other cross-functional teams, the Associate Manager, Service Operations develops and implements standardized operating procedures, monitors performance metrics, and leads initiatives that improve productivity, repair quality, turnaround time, customer satisfaction, and cost efficiency.

The ideal candidate combines strong operational leadership, analytical skills, project management capabilities, and change management expertise to drive consistency and sustained performance improvements across multiple locations.

Duties & Responsibilities

People, Culture & Strategic Leadership:

Foster Milwaukee Culture expectations with team to create empowered leaders and a one team mentality, and drive innovation and an always improving mindset to maximize organizational capacity and create a collaborative and high-performance team.
Develop goals and self-evaluate performance toward achieving those goals.
Drive cross-functional engagement with key business partners to achieve strategic objectives, exceed metrics and deliver on critical improvement projects.
Assist in Service strategy development to support organizational initiatives, new product development and operational excellence.

Operations Standardization & Governance

Develop, implement, and maintain standardized operating procedures (SOPs) across all service centers.
Establish operational standards, workflows, and best practices to drive consistency throughout the repair network.
Assist with operational audits to evaluate compliance with established standards and procedures.
Identify operational gaps and implement corrective action plans to address deficiencies.
Ensure consistent application of service policies, quality requirements, and repair processes.

Service Systems & Technology Management

Serve as the business owner for service management systems and operational technologies.
Support implementation, optimization, and adoption of service management systems, ERP platforms, and digital tools.
Partner with IT and business stakeholders to identify process improvements and system enhancements.
Develop training materials and support programs that improve user adoption and system utilization.
Monitor system performance and data integrity across the network.

Performance Management

Develop and maintain operational scorecards and performance dashboards.
Analyze service center performance and identify opportunities for operational improvement.
Monitor key operational metrics including:
Repair Turnaround Time (TAT)
Technician Productivity
First-Pass Repair (Boomerang) Quality
Warranty Expense
Labor Utilization
Customer Satisfaction
Service Center Compliance
Inventory Accuracy
Lead regular business reviews with regional and service center leaders.

Quality & Continuous Improvement

Identify opportunities to improve operational efficiency, quality, and customer experience.
Facilitate root-cause analysis and corrective action activities for recurring operational issues.
Drive standard work implementation across multiple service locations.
Measure and communicate benefits realized from improvement initiatives.

Training & Change Management

Support development and deployment of operational training programs.
Coordinate communication and change management activities for new processes, systems, and initiatives.
Work with training teams to ensure operational requirements are incorporated into technician and leadership development programs.
Track training compliance and operational certification requirements.

Reporting & Analytics

Develop executive-level reporting and network performance reviews.
Provide actionable insights and recommendations based on performance trends.
Support forecasting, capacity planning, labor modeling, and workload balancing initiatives.
Assist leadership in making data-driven operational decisions.

Strategic Projects

Support new service center launches, expansions, relocations, and integration activities.
Develop operational readiness plans for new facilities and strategic initiatives.
Coordinate cross-functional project teams and ensure successful project execution.
Lead special projects as assigned by Service Operations leadership.

Education & Experience Requirements

Bachelor’s degree or equivalent experience preferred. Preferably in Operations Management, Business Administration, Engineering, Supply Chain or business-related field.
Minimum of three years experience in a Sales/Service/Operations/Manufacturing related field is preferred.
Minimum three years supporting multi-site operations or service networks is preferred.
Prior management experience is preferred.
Experience implementing operational excellence or continuous improvement programs.
Experience managing business systems, ERP platforms, CRM systems, or service management software.
Experience developing operational reporting and performance metrics.
Project Management certification (PMP or equivalent) preferred.
Experience within power tool repair, industrial equipment repair, consumer products service, manufacturing service operations, or technical service environments.
Must be proficient in computer skills and Microsoft Office applications.
Must possess effective business communication skills, broad business perspective, and market savvy.
Strong leadership and team management skills.
Excellent problem-solving and decision-making abilities.
Exceptional communication and interpersonal skills.
Proficiency in operational management software and tools.
Ability to work under pressure and manage multiple priorities.
Must possess valid driver’s license.
Ability to travel 25% of the time.

Milwaukee Tool is an equal opportunity employer.

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More about this job

Skills

Data management
Performance management
Process improvement
Supply chain management
Customer experience
Customer service
Leadership
Analytical skills
Project management
Change management
Perform self-assessment
Regulatory compliance
Types of metal manufacturing processes
ERP
Identify process improvements
Monitor system performance
Root cause analysis
Communication skills
Reporting
Forecasting
Operations management
Sales
PMP
Computer skills
Microsoft Office
Problem solving
Decision making
Interpersonal skills
Cope with pressure
Valid driver's licence

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