Jobs in the United States

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Added 1 min ago
Military & Family Life Counselor- Child Development Center
Magellan Health
Beaufort, SC
Demonstrate intermediate-level competencies in technology and software (i.e., Microsoft Suite, Internet navigation, Smartphone/Tablet and application navigation, video-conferencing platform…
Added 1 min ago
Military & Family Life Counselor - SOCOM
Magellan Health
Eglin AFB, FL
Demonstrate intermediate-level competencies in technology and software (i.e., Microsoft Suite, Internet navigation, Smartphone/Tablet and application navigation, video-conferencing platform…
Added 1 min ago
Manager, Passive Components
PsiQuantum
Palo Alto, CA
PsiQuantum also develops the algorithms and software needed to make these systems commercially valuable. Our application, software, and industry teams work directly with leading Fortune 500…
Added 1 min ago
TRANSPORTATION OFFICER
The GEO Group
Ferndale, WA
…diversified correctional and community reentry services. From the development of state-of-the-art facilities and the provision of management services and evidence-based rehabilitation to…
Added 2 mins ago
Sr. Software Engineering Manager
Intuitive
Sunnyvale, CA
The Senior Software Engineering Manager will lead a team of software engineers building the network connectivity software that powers Intuitive’s flagship surgical robotic platforms and its…
Added 3 mins ago
CO
Capital Planning and Project Manager I/II (Capital Projects)
County of Marin
San Rafael, CA
- $47.02 to $65.73 USD / hour
The Capital Planning and Project Manager I and II work closely with County project managers, design consultants, contractors, internal departments, and other project stakeholders in the…
Added 4 mins ago
DevOps Engineering Manager 1
CORP-Corporate Office
United States
The Manager, DevOps Engineering 1 will serve as the functional manager for a team of up to 8 DevOps engineers supporting software development and delivery programs. This role is responsible…
Added 5 mins ago
MB
Construction Inspector
Michael Baker International
Fort Lauderdale, FL
- $42 USD / hour
Proficiency in construction management software (e.g., Site Manager, Bentley Synchro, Field Maps or similar).
Added 5 mins ago
Solution Architect Manager
Allata
Remote, United States
At Allata we are looking for a Solution Architect Manager to lead the architecture and delivery of an ERP modernization program for a large enterprise client. Our client is replacing an…
Added 5 mins ago
AI Data Migration Engineer
GovPilot
Remote, United States
GovPilot provides cloud-based software solutions to local governments, aiming to make our communities better places to live and work. As a mission-driven company, GovPilot is committed to…
Added 6 mins ago
Sr. Manager, Regulatory Affairs
Colgate-Palmolive Company
Piscataway, NJ
The Senior Regulatory Affairs Manager leads regulatory strategy and compliance for the Oral Care and Personal Care divisions. This critical leadership position drives the regulatory…
Added 6 mins ago
DS
Quality Improvement Specialist
Dollar Shave Club
Grove City, OH
- $28 to $34 USD / hour
…(including OTC products). Reporting directly to the Senior Quality Manager, this role serves as a dedicated Quality Voice on the fulfillment floor, driving total quality assurance across…
Added 7 mins ago
FSP Sr Clinical Research Associate
PPD Development, LP
Remote, United States
Provides trial status tracking and progress update reports to the Clinical Team Manager (CTM) as required.
Added 7 mins ago
Sr. Manager, Software Engineering
FEI EFA, Inc.
Fremont, CA
We are seeking a Sr. Software Engineering Manager to lead our Software Applications Development team in Fremont, CA, developing advanced software for semiconductor failure-analysis…
Added 9 mins ago
Product Line Manager - Avionincs Systems
Amphenol CIT
Franklin, WI
· Leads the overall product line strategy and facilitates research and development requirements, development, manufacturing and engineering coordination for new or expanded products as well…
Added 9 mins ago
Business Development Manager
Amphenol and its Affiliated Companies
Liberty Lake, WA · Dallas, TX · Chicago, IL · Spokane, WA · Coeur d'Alene, ID
The Business Development Manager is responsible for developing and expanding business within targeted accounts in our industry and across assigned territories. This position proactively…
Added 9 mins ago
Estimator
CRH
Idaho Falls, ID
…click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and…
Added 12 mins ago
Registered Nurse, Case Management
Lifepoint Health
Rutherfordton, NC
Professional Development: Ongoing learning and advancement opportunities.
Added 13 mins ago
G
Maintenance Technician III
GAF
Newton, KS
- $45 USD / hour
…leadership team. Due to our investment in training and the development of employees, you will have the opportunity to travel to our other locations, engage with peers, support the hiring of…
Added 13 mins ago
Design Technology Coordinator
Actalent
Midlothian, VA
…lifecycle and supports efficient project execution through defined software platforms, workflows, and standards. The Design Technology Coordinator collaborates closely with Project Managers…
Added 13 mins ago
Water Resources Engineer
Actalent
Chamblee, GA
…experienced engineer operating between project engineer and project manager level who is ready to step into greater ownership, leadership, and practice growth while remaining deeply…
Added 14 mins ago
Sr Network Operations Engineer
loanDepot
Irvine, CA
Administers Palo Alto Networks PA-5430 firewalls through Strata Cloud Manager, including security and NAT policies, routing, VPN connectivity, logging, software lifecycle coordination, high…
Added 17 mins ago
Sr. Production Manager
Crown Technical Systems, Llc
CA
The “Production Manager” will be based in Fontana, Ca reporting to the Sr. Manufacturing Manager. Guides and coordinates activities of employees engaged in the following areas of a…
Added 18 mins ago
Staff Software Engineer
WGU Corporation
Salt Lake City, UT
Performs other job-related duties as assigned. KSAs: Expert understanding of the processes associated with software development, including Planning, Measurement, Coding, Testing, Reuse,…
Added 18 mins ago
Project Manager III, PLCI
Western Governors University
Salt Lake City, UT
The Program Launch & Continuous Improvement (PLCI) Project Manager is responsible for the end-to-end successful launch of new programs and offerings at WGU; as well as, the continuous…

Closed listing

Milwaukee Tool

Sr. Associate Manager, Service Operations

Brookfield, WI, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description:

We are seeking a highly motivated and experienced Associate Manager, Service Operations to join our dynamic team, reporting to the Group Manager, Service Operations. The Associate Manager, Service Operations is responsible for driving operational excellence, process standardization, and systems adoption across the network of Milwaukee Tool Factory Service Operations. This role serves as the central coordinator for data management, system enhancements, operational processes, performance management, and continuous improvement initiatives, ensuring consistent execution of service standards across the network.

Working closely with Regional Service Managers, Service Center Branch Managers, Quality, Training, Engineering, Supply Chain, Customer Experience, Digital, IT and other cross-functional teams, the Associate Manager, Service Operations develops and implements standardized operating procedures, monitors performance metrics, and leads initiatives that improve productivity, repair quality, turnaround time, customer satisfaction, and cost efficiency.

The ideal candidate combines strong operational leadership, analytical skills, project management capabilities, and change management expertise to drive consistency and sustained performance improvements across multiple locations.

Duties & Responsibilities

People, Culture & Strategic Leadership:

Foster Milwaukee Culture expectations with team to create empowered leaders and a one team mentality, and drive innovation and an always improving mindset to maximize organizational capacity and create a collaborative and high-performance team.
Develop goals and self-evaluate performance toward achieving those goals.
Drive cross-functional engagement with key business partners to achieve strategic objectives, exceed metrics and deliver on critical improvement projects.
Assist in Service strategy development to support organizational initiatives, new product development and operational excellence.

Operations Standardization & Governance

Develop, implement, and maintain standardized operating procedures (SOPs) across all service centers.
Establish operational standards, workflows, and best practices to drive consistency throughout the repair network.
Assist with operational audits to evaluate compliance with established standards and procedures.
Identify operational gaps and implement corrective action plans to address deficiencies.
Ensure consistent application of service policies, quality requirements, and repair processes.

Service Systems & Technology Management

Serve as the business owner for service management systems and operational technologies.
Support implementation, optimization, and adoption of service management systems, ERP platforms, and digital tools.
Partner with IT and business stakeholders to identify process improvements and system enhancements.
Develop training materials and support programs that improve user adoption and system utilization.
Monitor system performance and data integrity across the network.

Performance Management

Develop and maintain operational scorecards and performance dashboards.
Analyze service center performance and identify opportunities for operational improvement.
Monitor key operational metrics including:
Repair Turnaround Time (TAT)
Technician Productivity
First-Pass Repair (Boomerang) Quality
Warranty Expense
Labor Utilization
Customer Satisfaction
Service Center Compliance
Inventory Accuracy
Lead regular business reviews with regional and service center leaders.

Quality & Continuous Improvement

Identify opportunities to improve operational efficiency, quality, and customer experience.
Facilitate root-cause analysis and corrective action activities for recurring operational issues.
Drive standard work implementation across multiple service locations.
Measure and communicate benefits realized from improvement initiatives.

Training & Change Management

Support development and deployment of operational training programs.
Coordinate communication and change management activities for new processes, systems, and initiatives.
Work with training teams to ensure operational requirements are incorporated into technician and leadership development programs.
Track training compliance and operational certification requirements.

Reporting & Analytics

Develop executive-level reporting and network performance reviews.
Provide actionable insights and recommendations based on performance trends.
Support forecasting, capacity planning, labor modeling, and workload balancing initiatives.
Assist leadership in making data-driven operational decisions.

Strategic Projects

Support new service center launches, expansions, relocations, and integration activities.
Develop operational readiness plans for new facilities and strategic initiatives.
Coordinate cross-functional project teams and ensure successful project execution.
Lead special projects as assigned by Service Operations leadership.

Education & Experience Requirements

Bachelor’s degree or equivalent experience preferred. Preferably in Operations Management, Business Administration, Engineering, Supply Chain or business-related field.
Minimum of three years experience in a Sales/Service/Operations/Manufacturing related field is preferred.
Minimum three years supporting multi-site operations or service networks is preferred.
Prior management experience is preferred.
Experience implementing operational excellence or continuous improvement programs.
Experience managing business systems, ERP platforms, CRM systems, or service management software.
Experience developing operational reporting and performance metrics.
Project Management certification (PMP or equivalent) preferred.
Experience within power tool repair, industrial equipment repair, consumer products service, manufacturing service operations, or technical service environments.
Must be proficient in computer skills and Microsoft Office applications.
Must possess effective business communication skills, broad business perspective, and market savvy.
Strong leadership and team management skills.
Excellent problem-solving and decision-making abilities.
Exceptional communication and interpersonal skills.
Proficiency in operational management software and tools.
Ability to work under pressure and manage multiple priorities.
Must possess valid driver’s license.
Ability to travel 25% of the time.

Milwaukee Tool is an equal opportunity employer.

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