Jobs in the United States

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Manager, IT Planning & Delivery
Kemper
Birmingham, AL
…high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s…
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First Line Electrical Engineering Manager
The Boeing Company
Huntsville, AL
Candidates must have at least one year of experience in a leadership role (team leader, temp manager, large scale cross functional project/program
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Sentinel Specialty Systems Engineering SSE Supplier Validation Section Manager 2
Northrop Grumman
Huntsville, AL
…Engineering (SSE) Specialty Engineering team. As a Section Manager you will be expected to spend approximately 20% of your effort on Functional Homeroom (FHR) responsibilities with 80% of…
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Software Development Manager
Oracle
Montgomery, AL
- $112,800 to $264,100 USD / year
We are looking for a hands-on engineering manager to lead the Authorization team within IAM. This team is responsible for designing, building, and operating critical authorization services…
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Proposals and Contract Manager
Parexel
Montgomery, AL
You will work across Operations, Project Management, Legal, Business Development, Finance, and other specialist teams to deliver accurate, compelling, and commercially sound client…
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Facets Product Consultant - Manager
Cognizant
Montgomery, AL
- $113,000 to $130,000 USD / year
Lead the development and implementation of solutions across Facets Plan/Product, Membership, and Group , aligning functionality with business and customer needs.
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Regulatory Readiness Program Manager
Meta
Montgomery, AL
Regulatory Readiness Program Manager Responsibilities:
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Regional Maintenance Manager
CBRE
Montgomery, AL
- $200,000 to $210,000 USD / year
…looking for a skilled and forward-thinking Regional Maintenance Manager (RMM) to join our growing team as we work to service one of the world’s largest online…
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Network Development Manager
Meta
Montgomery, AL
Meta's Network Investments team is responsible for the strategic planning, commercial development, and delivery of one of the world's largest and fastest-growing fiber optic backbone…
Added 3 mins ago
Technical Program Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Program Manager based in the United States.
Added 3 mins ago
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Senior Oracle Database Administrator, ERP & Cloud
Jobgether
Remote, United States
- $65 to $70 USD / hour
…stakeholders, you will help shape technical solutions and deliver key project…
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Senior eDiscovery Project Manager (Case Manager)
Jobgether
Remote, United States
- $100,000 to $130,000 USD / year
As a Senior eDiscovery Project Manager, you will oversee complex electronic discovery and litigation support projects for a major federal agency. You will serve as a trusted point of…
Added 3 mins ago
J
Onboarding Manager
Jobgether
Remote, United States
- $81,000 to $99,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Onboarding Manager based in the United States.
Added 3 mins ago
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Deputy Program Manager
Jobgether
Remote, United States
- $103,500 to $181,100 USD / year
The Deputy Program Manager will provide strategic oversight and operational leadership for large-scale, high-impact programs and projects supporting critical government missions. This role…
Added 4 mins ago
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Director of Export & Compliance - 1015
Quantinuum
Broomfield, CO
- $175,000 to $235,000 USD / year
- Oversee compliance program operational execution through the Compliance Project Manager, including training calendars, audit tracking, policy rollouts, and compliance reporting.
Added 6 mins ago
E T Consultant Senior Health Specialist
World Bank Group
Washington, DC
The Human Development (HD) Practice Group (PG)
Added 7 mins ago
Integrated Program Planning Asc Mgr - L4 - TX
Lockheed Martin
Arlington, TX · Arlington
Partner with the Planning Manager to prioritize tasks, assign personnel, and implement corrective actions when needed.
Added 7 mins ago
Supplier Quality Associate Manager
Lockheed Martin
Goleta, CA · Goleta
As the Supplier Quality Associate Manager you will drive excellence in a critical and established role responsible for safeguarding product quality and reliability across our supply chain.…
Added 7 mins ago
Project Management & Planning Operations Rep Stf - E4
Lockheed Martin
Fort Worth, TX · Fort Worth
The Project Management & Planning Operations Representative will oversee the operational aspects of ongoing corrective actions responses for the F35 program. Serves as liaison between…
Added 10 mins ago
Senior Manager - Client Services
Infosys
United States
Collaborate with the Delivery Manager to address all people or infrastructure related issues that may be affecting the delivery of the project vis-à-vis the specific client.
Added 13 mins ago
Communications Mgr - L5
Lockheed Martin
Palmdale, CA · Marietta, GA · Greenville, SC · Fort Worth, TX · Palmdale · Marietta · Greenville · Fort Worth
Manages the development, planning, and conduct of public relations and goodwill programs to improve and support company business objectives with the public, industry, stockholders, and/or…
Added 13 mins ago
Project Engineer Stf - E4
Lockheed Martin
Patuxent River, MD · MD
…continually earned through our commitment to relentless research and development of high-performance aircraft, continuously seeking innovative, low-cost design and manufacturing strategies,…
Added 13 mins ago
Landscape Sales or Client Relationship Manager
Creative Landscaping & Design
St. Joseph, MI
LANDSCAPE SALES / CLIENT RELATIONSHIP MANAGER
Added 13 mins ago
Merchandiser - Hiring Now
Anderson Merchandisers
Houghton, MI
…This position is under the supervision of the Market Sales Manager but daily communication and follow-up with the Territory Sales Lead is…
Added 13 mins ago
Account Manager
Harman Becker Automotive Systems, Inc
Novi, MI
Harman Becker Automotive Systems, Inc. seeks Account Manager in Novi, MI. Duties: Deliver next-generation Telematics, Infotainment, and/or Audio systems to the customer. Build and manage…

Milwaukee Tool

Sr. Associate Manager, Service Operations

Brookfield, WI, United States

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Job details

Posting language: English
Posted: Nov 2, 2026

Original job description

Job Description:

We are seeking a highly motivated and experienced Associate Manager, Service Operations to join our dynamic team, reporting to the Group Manager, Service Operations. The Associate Manager, Service Operations is responsible for driving operational excellence, process standardization, and systems adoption across the network of Milwaukee Tool Factory Service Operations. This role serves as the central coordinator for data management, system enhancements, operational processes, performance management, and continuous improvement initiatives, ensuring consistent execution of service standards across the network.

Working closely with Regional Service Managers, Service Center Branch Managers, Quality, Training, Engineering, Supply Chain, Customer Experience, Digital, IT and other cross-functional teams, the Associate Manager, Service Operations develops and implements standardized operating procedures, monitors performance metrics, and leads initiatives that improve productivity, repair quality, turnaround time, customer satisfaction, and cost efficiency.

The ideal candidate combines strong operational leadership, analytical skills, project management capabilities, and change management expertise to drive consistency and sustained performance improvements across multiple locations.

Duties & Responsibilities

People, Culture & Strategic Leadership:

Foster Milwaukee Culture expectations with team to create empowered leaders and a one team mentality, and drive innovation and an always improving mindset to maximize organizational capacity and create a collaborative and high-performance team.
Develop goals and self-evaluate performance toward achieving those goals.
Drive cross-functional engagement with key business partners to achieve strategic objectives, exceed metrics and deliver on critical improvement projects.
Assist in Service strategy development to support organizational initiatives, new product development and operational excellence.

Operations Standardization & Governance

Develop, implement, and maintain standardized operating procedures (SOPs) across all service centers.
Establish operational standards, workflows, and best practices to drive consistency throughout the repair network.
Assist with operational audits to evaluate compliance with established standards and procedures.
Identify operational gaps and implement corrective action plans to address deficiencies.
Ensure consistent application of service policies, quality requirements, and repair processes.

Service Systems & Technology Management

Serve as the business owner for service management systems and operational technologies.
Support implementation, optimization, and adoption of service management systems, ERP platforms, and digital tools.
Partner with IT and business stakeholders to identify process improvements and system enhancements.
Develop training materials and support programs that improve user adoption and system utilization.
Monitor system performance and data integrity across the network.

Performance Management

Develop and maintain operational scorecards and performance dashboards.
Analyze service center performance and identify opportunities for operational improvement.
Monitor key operational metrics including:
Repair Turnaround Time (TAT)
Technician Productivity
First-Pass Repair (Boomerang) Quality
Warranty Expense
Labor Utilization
Customer Satisfaction
Service Center Compliance
Inventory Accuracy
Lead regular business reviews with regional and service center leaders.

Quality & Continuous Improvement

Identify opportunities to improve operational efficiency, quality, and customer experience.
Facilitate root-cause analysis and corrective action activities for recurring operational issues.
Drive standard work implementation across multiple service locations.
Measure and communicate benefits realized from improvement initiatives.

Training & Change Management

Support development and deployment of operational training programs.
Coordinate communication and change management activities for new processes, systems, and initiatives.
Work with training teams to ensure operational requirements are incorporated into technician and leadership development programs.
Track training compliance and operational certification requirements.

Reporting & Analytics

Develop executive-level reporting and network performance reviews.
Provide actionable insights and recommendations based on performance trends.
Support forecasting, capacity planning, labor modeling, and workload balancing initiatives.
Assist leadership in making data-driven operational decisions.

Strategic Projects

Support new service center launches, expansions, relocations, and integration activities.
Develop operational readiness plans for new facilities and strategic initiatives.
Coordinate cross-functional project teams and ensure successful project execution.
Lead special projects as assigned by Service Operations leadership.

Education & Experience Requirements

Bachelor’s degree or equivalent experience preferred. Preferably in Operations Management, Business Administration, Engineering, Supply Chain or business-related field.
Minimum of three years experience in a Sales/Service/Operations/Manufacturing related field is preferred.
Minimum three years supporting multi-site operations or service networks is preferred.
Prior management experience is preferred.
Experience implementing operational excellence or continuous improvement programs.
Experience managing business systems, ERP platforms, CRM systems, or service management software.
Experience developing operational reporting and performance metrics.
Project Management certification (PMP or equivalent) preferred.
Experience within power tool repair, industrial equipment repair, consumer products service, manufacturing service operations, or technical service environments.
Must be proficient in computer skills and Microsoft Office applications.
Must possess effective business communication skills, broad business perspective, and market savvy.
Strong leadership and team management skills.
Excellent problem-solving and decision-making abilities.
Exceptional communication and interpersonal skills.
Proficiency in operational management software and tools.
Ability to work under pressure and manage multiple priorities.
Must possess valid driver’s license.
Ability to travel 25% of the time.

Milwaukee Tool is an equal opportunity employer.

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More about this job

Skills

Data management
Performance management
Process improvement
Supply chain management
Customer experience
Customer service
Leadership
Analytical skills
Project management
Change management
Perform self-assessment
Regulatory compliance
Types of metal manufacturing processes
ERP
Identify process improvements
Monitor system performance
Root cause analysis
Communication skills
Reporting
Forecasting
Operations management
Sales
PMP
Computer skills
Microsoft Office
Problem solving
Decision making
Interpersonal skills
Cope with pressure
Valid driver's licence

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