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Added 4 mins ago
Presales Solutions Architect - ICX Channel
Siemens
Washington, DC
The next wave of enterprise software isn't about writing more code - it's about giving organizations the tools to combine trusted data, AI, and applications into systems that can reason and…
Added 4 mins ago
Space Systems Engineer (Senior / Sme)
Trinzic
Washington, DC
…leadership across spacecraft conceptualization, design, development, manufacturing, integration, testing, launch, operations, demonstration, and technical documentation. The engineer…
Added 4 mins ago
Space Systems Engineer (Senior)
Trinzic
Washington, DC
…leadership across spacecraft conceptualization, design, development, manufacturing, integration, testing, launch, operations, demonstration, and technical documentation. The engineer…
Added 6 mins ago
IG
Harness Engineer II-III
Insight Global
Centennial, CO
- From $42 USD / hour
Experience working across engineering, manufacturing/production, supply chain, quality, and integration teams
Added 9 mins ago
M
Assembly Technician
Manpower
Meridian, ID
- $20 to $24 USD / hour
Our client, Manufacturing is seeking an Assembly Technician to join their team. As an Assembly Technician, you will be part of the Production department supporting manufacturing operations.…
Added 12 mins ago
Presales Solutions Architect - ICX Channel
Siemens
Frankfort, KY
The next wave of enterprise software isn't about writing more code - it's about giving organizations the tools to combine trusted data, AI, and applications into systems that can reason and…
Added 13 mins ago
Product Management Director
Jabil Inc.
San Jose, CA
…brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil…
Added 17 mins ago
Product Integrator– EUAS
Integration Innovation, Inc. (i3)
Huntsville, AL
Facilitate integration of UAS hardware, software, ground control systems, mission equipment, communications, and supporting subsystems to ensure compatibility and operational effectiveness.
Added 18 mins ago
IS
Analyst, EHSQ Systems
Invenergy Services LLC
Chicago, IL
- $29.98 to $35.63 USD / hour
Invenergy is North America’s largest privately held developer, owner, and operator of power infrastructure. With 25 years of trusted execution, we deliver reliable, affordable energy…
Added 21 mins ago
Engineer- Controls II USA
First Solar (US)
Trinity, AL
Minimum 6 years of manufacturing equipment controls engineering experience.
Added 22 mins ago
Software Engineering Manager (ArsenalOS Deployment)
Anduril Industries
Santa Ana, CA
Maritime Digital Production (MDP) is the software and digital systems function within Anduril's Heavy Metal division. We build and deploy the full technology stack that powers Anduril's…
Added 25 mins ago
Sr Principal Electrical Engineer
AVE Medtronic Vascular Inc
Mounds View, MN
…primary focus on systems development, characterization, and integration testing for a next‑generation Renal Denervation RF ablation generator. This role serves within the team as the voice…
Added 29 mins ago
Sr. Space Lasers Engineer, Satellites (Starlink)
SpaceX
Redmond, WA
Knowledge of and experience in free-space optical principles, optical component testing/troubleshooting techniques, precision metrology techniques, manufacturing and integration processes
Added 29 mins ago
Sr. Antenna Engineer, Satellites (Starlink)
SpaceX
Redmond, WA
…constellation and network while collaborating with electrical, silicon, software, mechanical, and manufacturing teams to steer this project from initial conception to…
Added 30 mins ago
Senior Manufacturing Engineer - Space Technologies
AeroVironment, Inc.
Albuquerque, NM
Assess manufacturing impacts of design, material, chemistry, tooling, software, and process changes; define supporting data, requalification needs, documentation updates, and implementation…
Added 32 mins ago
Senior Corporate Compliance Manager (6440)
AXIUS GROUP LLC
Wichita, KS
…from other highly regulated industries, including technology, manufacturing, and enterprise logistics, are encouraged to…
Added 32 mins ago
F-22 Simulation Software Engineer (Associate, Experienced, and Senior)
The Boeing Company
Berkeley, MO
This position will focus on supporting the Boeing Defense, Space & Security (BDS) Software Engineering organization. This organization designs, develops, and demonstrates avionics solutions…
Added 32 mins ago
Experienced Product Security Engineer (Software) ***Signing Bonus Potential***
The Boeing Company
Berkeley, MO
Boeing is hiring for an Experienced Product Security Engineer (Software) to join our team located in Berkeley, MO.
Added 32 mins ago
Lead Site Reliability Engineer
The Boeing Company
Berkeley, MO
This role will provide technical leadership across GitLab, GitLab CI/CD runners, Jira, Confluence, PostgreSQL, related software delivery tools such as Artifactory and SonarQube, and the…
Added 32 mins ago
Air Proprietary Experienced Tooling Engineer
The Boeing Company
Berkeley, MO
Define tooling requirements in collaboration with design engineering, manufacturing, quality, assembly leads, test, and suppliers; translate requirements into robust specifications, 3D…
Added 32 mins ago
Dynamics Test & Evaluation Engineer (Mid-Level or Senior)
The Boeing Company
Berkeley, MO
Generates calibration procedures and software
Added 32 mins ago
Integrated Planning & Scheduling Specialist Team Lead
The Boeing Company
Berkeley, MO
Provides analysis and product development initiatives for manufacturing, program, and support organizations.
Added 32 mins ago
Mid-Level Mechanical Design and Analysis Engineer
The Boeing Company
Berkeley, MO
The Production Test team delivers and supports special test equipment, processes, and software for build verification of electrical/airframe/avionics/optical subsystems to ensure product…
Added 33 mins ago
Category Packaging Equipment Engineer
Unilever
Jefferson City, MO
…improvement methodologies)• Knowledge of Rockwell Systems and Software.• Previous experience in CPGs, especially in Home, Beauty & Personal Care product technologies.• Interaction with…
Added 33 mins ago
TI
Software Engineering Manager, Agentic AI
Tulip Interfaces
Somerville, MA · MA
- $160,000 to $220,000 USD / year
…composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES)…

Closed listing

Milwaukee Tool

Sr. Associate Manager, Service Operations

Brookfield, WI, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Nov 2, 2026

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Original job description

Archived listing. The details below describe a past opening.

Job Description:

We are seeking a highly motivated and experienced Associate Manager, Service Operations to join our dynamic team, reporting to the Group Manager, Service Operations. The Associate Manager, Service Operations is responsible for driving operational excellence, process standardization, and systems adoption across the network of Milwaukee Tool Factory Service Operations. This role serves as the central coordinator for data management, system enhancements, operational processes, performance management, and continuous improvement initiatives, ensuring consistent execution of service standards across the network.

Working closely with Regional Service Managers, Service Center Branch Managers, Quality, Training, Engineering, Supply Chain, Customer Experience, Digital, IT and other cross-functional teams, the Associate Manager, Service Operations develops and implements standardized operating procedures, monitors performance metrics, and leads initiatives that improve productivity, repair quality, turnaround time, customer satisfaction, and cost efficiency.

The ideal candidate combines strong operational leadership, analytical skills, project management capabilities, and change management expertise to drive consistency and sustained performance improvements across multiple locations.

Duties & Responsibilities

People, Culture & Strategic Leadership:

Foster Milwaukee Culture expectations with team to create empowered leaders and a one team mentality, and drive innovation and an always improving mindset to maximize organizational capacity and create a collaborative and high-performance team.
Develop goals and self-evaluate performance toward achieving those goals.
Drive cross-functional engagement with key business partners to achieve strategic objectives, exceed metrics and deliver on critical improvement projects.
Assist in Service strategy development to support organizational initiatives, new product development and operational excellence.

Operations Standardization & Governance

Develop, implement, and maintain standardized operating procedures (SOPs) across all service centers.
Establish operational standards, workflows, and best practices to drive consistency throughout the repair network.
Assist with operational audits to evaluate compliance with established standards and procedures.
Identify operational gaps and implement corrective action plans to address deficiencies.
Ensure consistent application of service policies, quality requirements, and repair processes.

Service Systems & Technology Management

Serve as the business owner for service management systems and operational technologies.
Support implementation, optimization, and adoption of service management systems, ERP platforms, and digital tools.
Partner with IT and business stakeholders to identify process improvements and system enhancements.
Develop training materials and support programs that improve user adoption and system utilization.
Monitor system performance and data integrity across the network.

Performance Management

Develop and maintain operational scorecards and performance dashboards.
Analyze service center performance and identify opportunities for operational improvement.
Monitor key operational metrics including:
Repair Turnaround Time (TAT)
Technician Productivity
First-Pass Repair (Boomerang) Quality
Warranty Expense
Labor Utilization
Customer Satisfaction
Service Center Compliance
Inventory Accuracy
Lead regular business reviews with regional and service center leaders.

Quality & Continuous Improvement

Identify opportunities to improve operational efficiency, quality, and customer experience.
Facilitate root-cause analysis and corrective action activities for recurring operational issues.
Drive standard work implementation across multiple service locations.
Measure and communicate benefits realized from improvement initiatives.

Training & Change Management

Support development and deployment of operational training programs.
Coordinate communication and change management activities for new processes, systems, and initiatives.
Work with training teams to ensure operational requirements are incorporated into technician and leadership development programs.
Track training compliance and operational certification requirements.

Reporting & Analytics

Develop executive-level reporting and network performance reviews.
Provide actionable insights and recommendations based on performance trends.
Support forecasting, capacity planning, labor modeling, and workload balancing initiatives.
Assist leadership in making data-driven operational decisions.

Strategic Projects

Support new service center launches, expansions, relocations, and integration activities.
Develop operational readiness plans for new facilities and strategic initiatives.
Coordinate cross-functional project teams and ensure successful project execution.
Lead special projects as assigned by Service Operations leadership.

Education & Experience Requirements

Bachelor’s degree or equivalent experience preferred. Preferably in Operations Management, Business Administration, Engineering, Supply Chain or business-related field.
Minimum of three years experience in a Sales/Service/Operations/Manufacturing related field is preferred.
Minimum three years supporting multi-site operations or service networks is preferred.
Prior management experience is preferred.
Experience implementing operational excellence or continuous improvement programs.
Experience managing business systems, ERP platforms, CRM systems, or service management software.
Experience developing operational reporting and performance metrics.
Project Management certification (PMP or equivalent) preferred.
Experience within power tool repair, industrial equipment repair, consumer products service, manufacturing service operations, or technical service environments.
Must be proficient in computer skills and Microsoft Office applications.
Must possess effective business communication skills, broad business perspective, and market savvy.
Strong leadership and team management skills.
Excellent problem-solving and decision-making abilities.
Exceptional communication and interpersonal skills.
Proficiency in operational management software and tools.
Ability to work under pressure and manage multiple priorities.
Must possess valid driver’s license.
Ability to travel 25% of the time.

Milwaukee Tool is an equal opportunity employer.

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