Director, Operation Technology

Job Title: Director, Operation Technology Class: Full-Time Reports to: Chief Technology & Strategy Officer Location: Milwaukee, WI Fiserv Forum (Onsite)

The Milwaukee Bucks strive to be the best sports and entertainment company in the world. We are looking for dedicated people who champion innovation, inspire and empower their teammates to perform at a world-class level, and foster a culture of continuous improvement.

What We Offer:

• Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
• 401K with company match
• Pet Insurance
• 12 weeks of paid time off for parents to welcome newborns, adopted and foster children
• Unlimited PTO
• Professional Development through our internal learning & development program – Antler Academy
• Employee Resource Groups
• Milwaukee Bucks and NBA League Discounts
• Company Paid Parking and Phone Allowance

Summary:

The Technology Office at the Milwaukee Bucks is responsible for all technology supporting the Business Office, Fiserv Forum Arena Office and the Basketball Front Office. The Milwaukee Bucks are looking for a Director, Operation Technology that leads the strategic and operational management of our technology ecosystem, ensuring systems are secure, efficient, and aligned with business objectives. This position will supervise the team that supports all infrastructure and operation technology at Fiserv Forum. The Director, Operation Technology reports directly to the CTO. This leader needs to build trust by example and experience. Ideal candidates will have had hands-on expertise in several infrastructure or operational tech discipline; e.g. telecom, network engineering, systems engineering, cyber security, video/broadcast, etc. This department is service oriented, requiring outstanding problem solvers and communicators. The ideal candidate should be naturally curious about and open to new technologies and innovative methods to realize continuous improvement. This position will lead a technical staff of 10 full-time and part-time employees cross trained on Infrastructure and Live Event Technology. You will partner with various internal departments to understand and attain operational goals for live events and IT infrastructure service levels. In this role, you will manage vendor relationships, and as needed, conduct formal RFP and RFI processes. Lastly, this role will be responsible for expense management and all capital technology projects.

Responsibilities:

• Develop IT strategy & roadmap aligned with organizational goals.
• Manage Infrastructure, Cyber and Live Events teams, including hiring, mentoring, and performance
• Responsible to create and enforce IT policies for security, data privacy, and system use.
• Budget management, including capital planning, cost forecasting, and vendor contracts.
• Evaluate and implement new technologies to improve efficiency and scalability.
• Ensure regulatory compliance (NBA, GDPR, AI regulations as they evolve, etc.)
• Be the main liaison to the NBA League office for new basketball technology, regulations and best practices for operating their technology
• Develop and executive technology to monitor system performance, disaster recovery readiness, and incident response.
• Collaborate with executives to support digital transformation and business initiatives.
• Other responsibilities as assigned.

Qualifications:

• Bachelor of Science degree. (Degree in MIS, Computer Science, Engineering desired.)
• 3 years in a supervisory role actively managing technology staff.
• Leadership skills including staff acquisition and development.
• Ability to learn new methods and transformative technology products.
• Experience in Infrastructure oversight and automation
• Ability to formally manage technology capital assets, track service history and analyze and submit for technology refresh.
• Experience running formal RFIs and RFPs.
• Strong knowledge of IT infrastructure, networking, and cloud platforms (AWS, Azure)
• Wireless and wireline networks.
• Storage, Compute and Virtualization platforms.
• Point of Sale Systems
• A/V platforms (Crestron experience desired).
• Access control
• Video Security Systems
• IPTV
• Experience with cybersecurity frameworks, and enterprise tools.(Cyber certification desired).
• Experience with technology budget planning and management, business case development, cost management, procurement, and vendor negotiation skills.
• Understanding of data protection regulations.
• Able to work a flexible schedule including nights, weekends, and holidays in support of basketball games and concerts and other special events.
• Ability to travel as needed.

All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws. The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation. We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.