A. Operations
Attention to Detail: Knowledge and awareness of all policies and procedures. Give direction to hourly employees to insure all policies and procedures are being adhered to. Work all positions as scheduled and as necessary to meet the demands of the business.
Delegation/Follow Up: Delegate information-gathering and decision-making to the appropriate individuals.
Manage Work: Establish a course of action for self and/or others to accomplish a specific goal; planning proper assignments of personnel and appropriate allocation of resources. manages anywhere from 4-15 crew employees, alone or with other managers.
Operations Checklist: Completion of checklist on every shift worked to insure all items have been completed and comply with company policies and procedures or review if completed by Assistant Managers.
B. Administrative Skills
Attention To Detail: Accomplish tasks showing concern for all aspects of the job; accurately checking processes and tasks; maintaining watchfulness over the entire operation and employees.
Delegation/Follow-Up: Utilizing appropriate subordinates for task assignments. Delegating information-gathering and decision making to the appropriate individuals. Establish procedures to monitor the results of delegations, assignments or projects.
Manage Work: Identify needs, set goals plan schedules in an effort to accomplish identified goals. Establish a course of action to meet the planning proper assignments of personnel and appropriate allocation of resources. Administration activities include:
- Complete Monday Morning and Daily Paperwork
- Prepare Employees' and Manager's Work Schedules
- Prepare Employees' Position Charts and Set Managers' Directives
- Complete, Inspect and/or Supervise All Product Orders
- Maintain Inventory Controls
- Perform Employee and Manager Write-Ups/Disciplinary Actions
- Handles All Terminations
- Maintain Hourly Employees' and Managers' Time and Attendance Records
- Complete or Approve Orientation of New Hires
- Daily Cash Handling (Verification of Employees' and Managers' Cash and Daily Deposits)
- Responsible for Interviewing or Approval of the Interviewing and Hiring Process of New Employees
- Handle and Document Customer Complaints in Customer Complaint Log
- Complete Management Operations Checklist
- Follow-up on Repairs and Maintenance Performed by Outside Vendors and Record in Maintenance Log
- Gather input from Assistant Managers on Hourly Employee Performance and Salary Adjustments
- Prepare Biweekly Payroll Sheets for all Hourly Employees and Managers
- Review all Administrative Work and Operations Performed by Assistant Mangers to Insure All Has Been Completed Properly
- Conduct Security Tape Reviews of Assistant Managers, When Not Present in the Store, to Insure All Policies and Procedures Have Been Completed Properly During the Manager's Shift.
- Complete Written Evaluation Reviews for Performance of Assistant managers and Hourly Employees. If Reviews are done for Hourly Employees by Assistant Managers, Then the General Manager Reviews and Makes any Changes They Think Necessary
- Review All the Duties Above If Performed or Completed by An Assistant Manager
C. Problem Solving/Decision Making Skills
Analysis: Identify key issues that have a cause-and-effect to the business.
Decisiveness: Readiness to commit one's self and others to a particular course of action.
D. Leadership Skills
Customer Focus Orientation: Make efforts to listen to and understand the customer, anticipating customer's needs; giving high priority to customer satisfaction. Handle customer complaints with composure and professionalism. Manage employees (hourly and managers) to insure all customer service policies and procedures are being adhered to.
Develop Organizational Talent: Develop individuals' skills and train them in all position of the operation. Provide feedback to the individuals and appropriate managers for evaluation, discussion and define a continuing training plan as needed.
Leadership: Utilize the appropriate styles and methods to guide subordinates toward task and position accomplishment.
Team Leadership: Use appropriate interpersonal styles and methods to inspire subordinates, peers and leaders toward positive team spirit and cooperation.
E. Communication Skills
Oral Communication: Effectively give and receive information in individual or group situations (includes gestures, non-verbal communication and listening).
F. Maintain Corporate Expectations
- Variable Cost Controls
- Store Review Ratings
- Health Ratings
- Bonus Criteria
- Work a 50 hour, 5 day Work Week
- Promptness/Attendance - Managers are required to set a professional example of always being prompt, having good attendance and adhering to their work schedule. Violation of these expectations will result in disciplinary action based on the discretion of the appropriate senior management who will insure all situations are equally and fairly evaluated with the appropriate disciplinary action taken.