Technology Co-op

OUR CULTURE & VALUES

We are open and HONEST. Our relationships are built on trust and thrive on communication.

We hold ourselves and each other ACCOUNTABLE; united by our commitment to the team and to the customer.

We are people on the front lines, ensuring the SAFETY of our teammates and the success of every project.

We are building a place where ideas are born; diversity is celebrated, and CONTINUOUS IMPROVEMENT is the only path.

We are PASSIONATE. About our work. About having fun. And about becoming a better, smarter, stronger version of ourselves.

PURPOSE The Technology Co-op provides hands-on support to employees and helps deliver reliable technology services across Miller Valentine. Working alongside the Technology team, the co-op supports day-to-day technology needs. Along the way, the co-op gains practical experience in end-user support, device deployment, Microsoft 365, identity and access, networking, security, asset management, collaboration technology, and technology operations. Responsibilities and project assignments will vary based on current business priorities, the co-op's experience, and areas of interest.

RESPONSIBILITIES

• Provide Tier 1 support for computers, software, connectivity, Microsoft 365, and business applications.
• Configure, deploy, refresh, and troubleshoot laptops, mobile devices, peripherals, and related equipment.
• Assist with employee onboarding and offboarding, including account, access, application, and device preparation.
• Support technology needs across office, remote, and other business locations.
• Assist with endpoint, identity, application, and device management.
• Support conference room, collaboration, video conferencing, and audio/visual technology.
• Assist with technology inventory, asset tracking, equipment deployment, and lifecycle activities.
• Troubleshoot basic network and wireless connectivity issues.
• Research technical issues and potential solutions using available documentation and resources.
• Test software, equipment, configurations, and solutions to confirm they work as expected.
• Create and maintain technical documentation, setup guides, procedures, and knowledge articles.
• Participate in technology research, security, automation, process improvement, and infrastructure initiatives.
• Complete assigned technology projects based on current business needs.
• Communicate clearly, professionally, and with a customer focus throughout support interactions.

QUALIFICATIONS & EXPERIENCE

• Currently pursuing a degree in Information Technology, Cybersecurity, Computer Science, Information Systems, Networking, or a related field.
• General understanding of computers, operating systems, and common business technology.
• Interest in troubleshooting, end-user support, and technology operations.
• Ability to research technical issues and apply documented solutions.
• Ability to explain technical information clearly to non-technical employees.
• Strong customer service, written communication, and documentation skills.
• Strong attention to detail and willingness to learn new technologies.
• Ability to manage multiple assignments and escalate issues when appropriate.
• Professional, dependable, and comfortable working directly with employees.
• Experience or coursework in Microsoft 365, Windows, Active Directory, endpoint management, networking, scripting, cybersecurity, hardware support, or audio/visual technology is helpful but not required.
• Willingness to learn and grow in a fast-paced, team-oriented environment

EEO STATEMENT

Miller Valentine is proud to be an Equal Opportunity Employer. We are committed to providing an experience free from discrimination of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, or other characteristics in accordance with and as protected by all applicable laws. We empower our people, trust their talents, and believe that each individual brings in new energy and influence. Everyone's ideas matter and can make a difference. You are encouraged to read more about our commitment to diversity and inclusion on our website.

Miller Valentine is a drug free workplace. Drug / alcohol and criminal background screens are a condition of employment.