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Millennium Hotels and Resorts

Restaurant Manager

Sunnyvale, CA, United States

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Job details

Pay: Hotel Name: M Social Sunnyvale Location: Onsite – Sunnyvale, CA Salary Range: $70,000.00 - $72,000.00 Join the Team at M Social Sunnyvale At M Social Sunnyvale, we don’t just welcome guests - we create moments, spark connections, and bring energy to every interaction.
Posting language: English
Posted: Oct 15, 2026

Original job description

Hotel Name: M Social Sunnyvale Location: Onsite – Sunnyvale, CA Salary Range: $70,000.00 - $72,000.00 Join the Team at M Social Sunnyvale At M Social Sunnyvale, we don’t just welcome guests - we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience. About M Social Sunnyvale As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence - driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."

At Millennium, we are guided by our core values:

Passion for Hospitality – Delivering meaningful and memorable guest experiences
Entrepreneurial – Taking ownership and acting with agility
Innovation & Progressive – Continuously improving how we operate and serve
Solutions & Results Oriented – Staying adaptable and focused on results

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.

About the Role:

As our Restaurant Manager, you will help lead the day-to-day operations of the hotel's restaurant, ensuring an energetic, welcoming, and memorable dining experience for every guest. You will supervise the Food & Beverage team, support service execution, maintain quality standards, and help drive restaurant revenue and guest satisfaction. At M Social, dining is more than a meal - it is part of the social experience. You will help create an environment where guests feel comfortable connecting, celebrating, and enjoying themselves while ensuring the team delivers thoughtful and attentive service. This role is ideal for a hospitality professional who leads by example, enjoys connecting with people, and thrives in a fast-paced, social environment. Your Impact – Creating a Social Dining Experience You will help set the tone for every dining experience at M Social Sunnyvale. Through hands-on leadership, thoughtful service, and strong operational execution, you will help ensure our restaurant feels vibrant, welcoming, and uniquely M Social. What You'll Be Doing Restaurant Operations

Supervise daily restaurant operations to ensure smooth, efficient, and high-quality service
Support the Restaurant Manager and Food & Beverage leadership with daily operational needs
Coordinate opening, operating, and closing procedures
Monitor table assignments, reservations, seating flow, and guest wait times
Ensure dining areas, service stations, and restaurant spaces are clean, organized, and guest-ready
Monitor food and beverage service to ensure quality, presentation, and consistency
Ensure all service procedures and standards are consistently followed
Assist with managing restaurant flow during high-volume periods
Monitor inventory and communicate supply needs to management

Guest Experience

Welcome guests warmly and create a memorable first impression
Engage with guests and create an environment that encourages connection and social interaction
Monitor guest satisfaction throughout the dining experience
Handle guest concerns and complaints professionally and efficiently
Provide service recovery when appropriate and follow up to ensure guest satisfaction
Anticipate guest needs and look for opportunities to personalize the experience
Promote restaurant offerings, specialty items, events, and hotel amenities
Encourage the team to create genuine connections with guests

Team Leadership & Coaching

Lead by example and consistently demonstrate M Social service standards
Supervise, coach, and support restaurant team members during each shift
Conduct pre-shift meetings and communicate daily priorities, specials, promotions, and operational updates
Train team members on service standards, menu knowledge, POS procedures, and guest engagement
Provide real-time coaching and constructive feedback
Monitor employee performance, appearance, attendance, and adherence to company policies
Recognize team members for exceptional service and contributions
Foster a positive, inclusive, collaborative, and social team environment
Assist with scheduling and staffing needs based on business levels

Food & Beverage Service

Ensure food and beverages are served according to established quality and presentation standards
Maintain strong knowledge of the restaurant menu, ingredients, beverages, and daily offerings
Ensure servers and team members are knowledgeable about menu items and able to make recommendations
Monitor ticket times and coordinate with the culinary team to ensure efficient service
Communicate guest dietary restrictions and allergies appropriately
Ensure proper service sequences and table maintenance are followed
Support special events, group dining, and VIP experiences as needed

Revenue & Financial Controls

Support the restaurant's revenue and profitability goals
Encourage appropriate upselling of food, beverages, and specialty offerings
Monitor checks, discounts, voids, comps, and payment transactions for accuracy
Ensure cash and credit card procedures are followed
Review daily reports and identify discrepancies requiring follow-up
Assist management with controlling labor and operational costs
Monitor waste and assist with implementing cost-control procedures

Safety, Sanitation & Compliance

Ensure compliance with health, safety, sanitation, and food handling standards
Monitor cleanliness of dining and service areas throughout each shift
Ensure proper food handling and sanitation procedures are followed
Maintain awareness of food allergies and communicate them appropriately
Follow hotel procedures for emergencies, accidents, and guest incidents
Report safety hazards and maintenance concerns immediately
Ensure employees follow established uniform, grooming, and personal hygiene standards

Communication & Collaboration

Partner closely with the culinary team to ensure smooth service
Communicate with Front Office regarding VIP guests, groups, special occasions, and guest requests
Collaborate with Sales and Events teams on group functions and special events
Coordinate with Housekeeping and Engineering regarding restaurant operational needs
Communicate important information during shift changes
Participate in daily operational meetings as needed
Maintain clear, professional, and positive communication with hotel leadership and team members
Passion for hospitality and creating memorable dining experiences
Strong leadership and team-building skills
Excellent communication and interpersonal skills
Strong organizational and time management abilities
Ability to remain calm and professional in a fast-paced environment
Strong problem-solving and decision-making skills
Ability to motivate and develop team members
Strong attention to detail and commitment to service excellence
Ability to manage multiple priorities while maintaining quality
High level of integrity, professionalism, and accountability
Genuine interest in creating a fun, social, and welcoming environment

Technical / Role-Specific Requirements

Minimum 2 years of Food & Beverage or restaurant experience, with supervisory experience preferred
Previous experience in a full-service hotel, restaurant, or hospitality environment
Strong knowledge of restaurant service standards and operations
Knowledge of food safety and sanitation standards
Experience with POS systems and cash handling
Knowledge of food and beverage products, service techniques, and menu presentation
Ability to understand and monitor restaurant financial and operational reports
Experience with banquet, group dining, or special events is a plus
Food Handler certification required or ability to obtain as required
Responsible Beverage Service certification preferred or required based on position responsibilities and applicable regulations

Preferred Qualifications

Previous experience as a Restaurant Supervisor, Lead Server, or Assistant Restaurant Manager
Experience supervising and developing Food & Beverage employees
Previous hotel restaurant or resort experience
Experience with high-volume restaurant operations
Experience with guest recovery and service excellence
Strong knowledge of food and beverage trends
Experience with opening a new restaurant or hotel is a plus
Bilingual abilities are a plus

Physical Requirements

Ability to stand and walk for extended periods
Ability to move throughout the restaurant, kitchen, and hotel
Ability to lift and carry up to 30 pounds
Ability to bend, stoop, reach, and move throughout the shift
Ability to operate POS systems and standard restaurant equipment
Ability to work in a fast-paced environment for extended periods
Ability to work varied shifts, including mornings, evenings, weekends, holidays, and special events

Education

High school diploma or equivalent required
Associate's or Bachelor's degree in Hospitality Management, Restaurant Management, Business Administration, or a related field preferred
Equivalent combination of education, training, and relevant hospitality experience may be considered where appropriate

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

Medical, Dental & Vision Insurance
Company-paid Life and AD&D Insurance
Short-Term and Long-Term Disability Coverage
401(k) Retirement Plan with Company Match (where applicable)
Paid Time Off & Paid Holidays
Hotel Room Discounts across our global portfolio
Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy. Why Join Us At Millennium Hotels & Resorts, you’re not just taking on a role - you’re joining a global organization committed to people, performance, and growth. Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.

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Jobs in the United States