Hotel Name: M Social Sunnyvale Location: Onsite – Sunnyvale, CA Salary Range: $70,000.00 - $72,000.00 Join the Team at M Social Sunnyvale At M Social Sunnyvale, we don’t just welcome guests - we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart, M Social delivers a bold and vibrant hospitality experience. About M Social Sunnyvale As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence - driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach."
At Millennium, we are guided by our core values:
- Passion for Hospitality – Delivering meaningful and memorable guest experiences
- Entrepreneurial – Taking ownership and acting with agility
- Innovation & Progressive – Continuously improving how we operate and serve
- Solutions & Results Oriented – Staying adaptable and focused on results
These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams.
About the Role:
As our Restaurant Manager, you will help lead the day-to-day operations of the hotel's restaurant, ensuring an energetic, welcoming, and memorable dining experience for every guest. You will supervise the Food & Beverage team, support service execution, maintain quality standards, and help drive restaurant revenue and guest satisfaction. At M Social, dining is more than a meal - it is part of the social experience. You will help create an environment where guests feel comfortable connecting, celebrating, and enjoying themselves while ensuring the team delivers thoughtful and attentive service. This role is ideal for a hospitality professional who leads by example, enjoys connecting with people, and thrives in a fast-paced, social environment. Your Impact – Creating a Social Dining Experience You will help set the tone for every dining experience at M Social Sunnyvale. Through hands-on leadership, thoughtful service, and strong operational execution, you will help ensure our restaurant feels vibrant, welcoming, and uniquely M Social. What You'll Be Doing Restaurant Operations
- Supervise daily restaurant operations to ensure smooth, efficient, and high-quality service
- Support the Restaurant Manager and Food & Beverage leadership with daily operational needs
- Coordinate opening, operating, and closing procedures
- Monitor table assignments, reservations, seating flow, and guest wait times
- Ensure dining areas, service stations, and restaurant spaces are clean, organized, and guest-ready
- Monitor food and beverage service to ensure quality, presentation, and consistency
- Ensure all service procedures and standards are consistently followed
- Assist with managing restaurant flow during high-volume periods
- Monitor inventory and communicate supply needs to management
Guest Experience
- Welcome guests warmly and create a memorable first impression
- Engage with guests and create an environment that encourages connection and social interaction
- Monitor guest satisfaction throughout the dining experience
- Handle guest concerns and complaints professionally and efficiently
- Provide service recovery when appropriate and follow up to ensure guest satisfaction
- Anticipate guest needs and look for opportunities to personalize the experience
- Promote restaurant offerings, specialty items, events, and hotel amenities
- Encourage the team to create genuine connections with guests
Team Leadership & Coaching
- Lead by example and consistently demonstrate M Social service standards
- Supervise, coach, and support restaurant team members during each shift
- Conduct pre-shift meetings and communicate daily priorities, specials, promotions, and operational updates
- Train team members on service standards, menu knowledge, POS procedures, and guest engagement
- Provide real-time coaching and constructive feedback
- Monitor employee performance, appearance, attendance, and adherence to company policies
- Recognize team members for exceptional service and contributions
- Foster a positive, inclusive, collaborative, and social team environment
- Assist with scheduling and staffing needs based on business levels
Food & Beverage Service
- Ensure food and beverages are served according to established quality and presentation standards
- Maintain strong knowledge of the restaurant menu, ingredients, beverages, and daily offerings
- Ensure servers and team members are knowledgeable about menu items and able to make recommendations
- Monitor ticket times and coordinate with the culinary team to ensure efficient service
- Communicate guest dietary restrictions and allergies appropriately
- Ensure proper service sequences and table maintenance are followed
- Support special events, group dining, and VIP experiences as needed
Revenue & Financial Controls
- Support the restaurant's revenue and profitability goals
- Encourage appropriate upselling of food, beverages, and specialty offerings
- Monitor checks, discounts, voids, comps, and payment transactions for accuracy
- Ensure cash and credit card procedures are followed
- Review daily reports and identify discrepancies requiring follow-up
- Assist management with controlling labor and operational costs
- Monitor waste and assist with implementing cost-control procedures
Safety, Sanitation & Compliance
- Ensure compliance with health, safety, sanitation, and food handling standards
- Monitor cleanliness of dining and service areas throughout each shift
- Ensure proper food handling and sanitation procedures are followed
- Maintain awareness of food allergies and communicate them appropriately
- Follow hotel procedures for emergencies, accidents, and guest incidents
- Report safety hazards and maintenance concerns immediately
- Ensure employees follow established uniform, grooming, and personal hygiene standards
Communication & Collaboration
- Partner closely with the culinary team to ensure smooth service
- Communicate with Front Office regarding VIP guests, groups, special occasions, and guest requests
- Collaborate with Sales and Events teams on group functions and special events
- Coordinate with Housekeeping and Engineering regarding restaurant operational needs
- Communicate important information during shift changes
- Participate in daily operational meetings as needed
- Maintain clear, professional, and positive communication with hotel leadership and team members
- Passion for hospitality and creating memorable dining experiences
- Strong leadership and team-building skills
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Ability to remain calm and professional in a fast-paced environment
- Strong problem-solving and decision-making skills
- Ability to motivate and develop team members
- Strong attention to detail and commitment to service excellence
- Ability to manage multiple priorities while maintaining quality
- High level of integrity, professionalism, and accountability
- Genuine interest in creating a fun, social, and welcoming environment
Technical / Role-Specific Requirements
- Minimum 2 years of Food & Beverage or restaurant experience, with supervisory experience preferred
- Previous experience in a full-service hotel, restaurant, or hospitality environment
- Strong knowledge of restaurant service standards and operations
- Knowledge of food safety and sanitation standards
- Experience with POS systems and cash handling
- Knowledge of food and beverage products, service techniques, and menu presentation
- Ability to understand and monitor restaurant financial and operational reports
- Experience with banquet, group dining, or special events is a plus
- Food Handler certification required or ability to obtain as required
- Responsible Beverage Service certification preferred or required based on position responsibilities and applicable regulations
Preferred Qualifications
- Previous experience as a Restaurant Supervisor, Lead Server, or Assistant Restaurant Manager
- Experience supervising and developing Food & Beverage employees
- Previous hotel restaurant or resort experience
- Experience with high-volume restaurant operations
- Experience with guest recovery and service excellence
- Strong knowledge of food and beverage trends
- Experience with opening a new restaurant or hotel is a plus
- Bilingual abilities are a plus
Physical Requirements
- Ability to stand and walk for extended periods
- Ability to move throughout the restaurant, kitchen, and hotel
- Ability to lift and carry up to 30 pounds
- Ability to bend, stoop, reach, and move throughout the shift
- Ability to operate POS systems and standard restaurant equipment
- Ability to work in a fast-paced environment for extended periods
- Ability to work varied shifts, including mornings, evenings, weekends, holidays, and special events
Education
- High school diploma or equivalent required
- Associate's or Bachelor's degree in Hospitality Management, Restaurant Management, Business Administration, or a related field preferred
- Equivalent combination of education, training, and relevant hospitality experience may be considered where appropriate
At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:
- Medical, Dental & Vision Insurance
- Company-paid Life and AD&D Insurance
- Short-Term and Long-Term Disability Coverage
- 401(k) Retirement Plan with Company Match (where applicable)
- Paid Time Off & Paid Holidays
- Hotel Room Discounts across our global portfolio
- Employee Assistance Program (EAP)
Benefits eligibility and offerings are subject to plan terms and company policy. Why Join Us At Millennium Hotels & Resorts, you’re not just taking on a role - you’re joining a global organization committed to people, performance, and growth. Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.
