Hotel Shuttle Driver

Hotel Name: Millennium Hotel Maxwell House Nashville Location: Onsite – Nashville, TN Join the Team at The Maxwell Nashville At The Maxwell Nashville, hospitality is vibrant, energetic, and rooted in local character. About The Maxwell Nashville Located near downtown Nashville, the hotel offers a design-forward stay with convenient access to the city’s music, entertainment, and cultural attractions. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 properties across key destinations worldwide, our hotels are backed by a legacy of quality, consistency, and service excellence.

At Millennium, we are guided by our core values:

• Passion for Hospitality
• Entrepreneurial Spirit
• Innovation
• Progressive & Solutions-Oriented

These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our employees. About the Role: Shuttle Driver The Shuttle Driver is responsible for providing safe, courteous, and efficient transportation services for hotel guests between the hotel, airport, local businesses, attractions, and other approved destinations. This position serves as a key ambassador for the hotel by delivering exceptional guest service while maintaining the cleanliness, safety, and appearance of company vehicles. Your Impact You are the face of the hotel - creating first impressions and memorable guest moments. Your energy, attention to detail, and service mindset will directly shape the guest experience and bring our brand to life. What You’ll Be Doing

Guest Experience

• Deliver exceptional service rooted in passion for hospitality
• Anticipate needs and respond with a solutions-first mindset
• Create memorable, personalized experiences for every guest

Compliance & Standards

• Follow all company policies, safety standards, and procedures
• Maintain accuracy in processes, reporting, and documentation
• Uphold a culture of accountability and operational excellence
• Passion for hospitality and delivering exceptional service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Solutions-oriented mindset with attention to detail
• Flexibility to work varied schedules, including evenings, weekends, and holidays

Technical / Role-Specific Requirements

• Safely operate hotel shuttle vehicles in compliance with all federal, state, and local traffic laws.
• Transport guests to and from designated locations according to established schedules and service standards.
• Greet guests warmly and assist with loading and unloading luggage.
• Provide information about hotel amenities, services, and local attractions.
• Conduct pre-trip and post-trip vehicle inspections and report maintenance concerns immediately.
• Maintain vehicle cleanliness, appearance, and fuel levels.
• Monitor shuttle schedules and communicate delays or service interruptions to hotel management.
• Complete required transportation logs, inspection reports, mileage records, and incident reports.
• Follow all company safety procedures and risk management guidelines.
• Respond appropriately to guest requests, complaints, and emergencies.
• Assist with guest services, bell services, or other operational duties during periods of low transportation demand.
• Maintain confidentiality of guest information.
• Attend required training sessions and departmental meetings.

Education

• High School Diploma or GED
• Valid driver's license with a clean driving record required.
• Must meet the hotel's vehicle insurance eligibility requirements.
• CDL may be required depending on vehicle type and local regulations.

At Millennium Hotels & Resorts, we support our employees with a competitive benefits package designed to promote wellbeing and long-term success:

• Medical, Dental & Vision Insurance
• Company-paid Life and AD&D Insurance
• Short-Term and Long-Term Disability Coverage
• 401(k) Retirement Plan with Company Match (where applicable)
• Paid Time Off & Paid Holidays
• Hotel Room Discounts across our global portfolio
• Employee Assistance Program (EAP)

Benefits eligibility and offerings are subject to plan terms and company policy. Why Join Us At Millennium Hotels & Resorts, you’re not just taking on a role - you’re joining a global organization committed to people, performance, and growth. Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.