Assistant General Manager

Benefits:

• Earns Tips
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Training & development

About Milkshake Factory Milkshake Factory is a beloved, family‑founded brand known for crafting premium milkshakes, gourmet chocolates, and joyful dessert experiences. Rooted in tradition and fueled by creativity, the company blends high‑quality ingredients, handcrafted techniques, and warm hospitality to create treats that feel both nostalgic and exciting. Every shop is designed to be a fun, welcoming destination where guests can indulge, celebrate, and connect - making Milkshake Factory a standout employer for anyone who loves great products, great people, and great vibes.

Job Summary The Assistant General Manager (AGM) role combines hands-on leadership with strong operational support. You'll help drive sales through guest engagement, merchandising execution, and team development while supporting daily store operations. The AGM partners closely with the General Manager to ensure the store operates smoothly, team members are supported, and every guest receives the exceptional MilkShake Factory experience.

An ideal candidate for this role is a people-first, hands-on leader who enjoys coaching others, leading by example, and helping create a positive team culture while supporting strong business performance and operational excellence.

Key Responsibilities

Team Culture & People Leadership

• Support hiring, training, and coaching team members so they feel confident, supported, and ready to shine.
• Lead from the front as a hands-on leader who sets a positive example for the team.
• Help create an inclusive and encouraging environment where team members feel valued and motivated to do their best.
• Partner with the General Manager on development plans, retention initiatives, performance discussions, and day-to-day coaching opportunities.

Operational Excellence & Leadership

• Support daily front- and back-of-house operations to ensure every shift runs smoothly and efficiently.
• Help maintain key systems - cash handling, food safety, inventory, and performance tracking - organized and running effectively.
• Assist with opening and closing routines to ensure consistency and strong execution.
• Uphold high standards for cleanliness, sanitation, and food safety to keep guests and the team safe.

Guest Experience & Brand Advocacy

• Create a warm, welcoming atmosphere that makes every guest’s visit feel special.
• Model genuine hospitality and coach the team to deliver memorable, friendly service.
• Share the MilkShake Factory story and spark excitement about our products and brand.
• Build strong product knowledge and help the team become confident, enthusiastic brand ambassadors.

Sales & Business Performance

• Boost sales through smart merchandising, upselling, bundling, and engaging guest interactions.
• Assist with monitoring operational performance and provide updates to the General Manager.
• Support local marketing initiatives, seasonal promotions, and community engagement efforts.
• Maintain tight inventory control and reduce waste through quality checks and trend awareness.

Labor Management

• Assist with schedule planning to balance proper staffing coverage and labor goals.
• Help ensure team members are trained, prepared, and positioned for success in key roles.
• Reinforce accountability for attendance, shift readiness, and operational expectations.
• Follow and reinforce security routines - alarms, cameras, locks, cash handling, and incident reporting - to protect the team and the business.

Knowledge, Skills, and Abilities

• Strong leadership with a "leader, not boss" mindset.
• Proven ability to build team culture and deliver outstanding guest experiences.
• Strong communication, coaching, and problem-solving skills.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Ability to remain flexible and adapt to changing business needs.
• Proficiency in Microsoft Office and ability to learn POS and scheduling systems.
• Commitment to developing others and supporting long-term team growth.

Education and Experience

• A minimum of two (2) years of relevant work experience, with at least one (1) year in a leadership or senior role.
• Strong track record of supporting operational excellence and delivering exceptional guest experiences.

Physical Requirements

• Ability to stand and walk for extended periods during shifts.
• Ability to lift and/or handle packaged goods and materials up to and including 25 lbs.
• Frequent bending, reaching, and moving within a fast-paced store environment.

Other Notes

• Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays.
• Role may require occasional extended hours during peak periods, special events, and business needs.
• Opportunities for internal growth and advancement as MilkShake Factory continues to expand.
• This position is eligible for tip share. (Other Colorado locations average $6.00 - $9.00 per hour above base pay)