Operations Manager

Milestone Technologies is seeking an Operations Manager to collaborate with the client operations management team and deliver a best-in-class service. In this role, you will be tasked with recommending improvements to systems and processes, identifying areas for service enhancement, and optimizing resource utilization.

How You Will Make a Difference:

• Partnering with client operations management teams to achieve a best-in-class service
• Recommending improvements to systems and processes to identify areas for service enhancement and optimize resource utilization
• Business Intelligence and Analytics: Performing ad-hoc analysis and regular business reviews to support decision-making. Collaborating with the client to enhance data systems and develop new reporting methods for improved business visibility
• People Management: Leading, motivating, inspiring, and encouraging both your own and cross-functional teams across various services
• Project Management: Collaborating on cross-functional operational initiatives, identifying process and system gaps, and partnering with Milestone and client operations and capacity planning teams to drive business results

Service Management:

• Service Level Reporting
• Service Risk Management & Escalation
• Operational Improvement Planning
• Global Operations Manager Collaboration
• Program Management
• Data Security and Component Handling Best Practices
• Operational Health & Safety Program Collaboration
• Process development for delivering services to scope specifications & best practice Client Relationship Management

Resource Management:

• Quarterly resource forecasting per site per region
• Partnering with recruiters on job requisition specifications and candidate qualification specifications
• Partnering with recruiting on open resourcing requirements and ensuring open positions are filled in a timely manner
• Employee On-boarding & Off-boarding responsibilities
• Partnering with Training Lead/Specialist regarding new hire and continuous training needs for the region
• Management responsibility for Team Leads
• Collaboration on new/changed HR program development, design, and execution
• Career path, training, and employee development
• Ensuring succession planning for the region
• Regular 1:1s with team members
• Quarterly performance review of team members
• Partnering with HR on employee issues

What You Will Need to Succeed:

• HS Diploma or GED
• A minimum of 5 years of warehouse, logistics, inventory control, or related experience, including a minimum of 2 years of leadership/supervisory experience
• Experience in lean management for operations, planning, finance, or consulting
• Project management: proven ability to lead cross-functional projects
• Strong analytical and problem-solving skills with extensive business acumen
• Effective communication and intercultural skills
• Highly innovative, flexible, and self-directed
• People skills – maximizing trusting effective relationships
• Strong written and verbal communication skills
• Strong interpersonal skills and an assertive approach, while maintaining your ability to be vocally self-critical
• A smart way of thinking to find innovative approaches for business operations management
• A business-focused way of thinking and a strong hands-on, results-driven mentality combined with a high desire to work strategically
• Passionate self-starter, decisive, and able to move with speed to implement ideas.
• Bachelor's Degree from an accredited institution
• Multi-site experience leading teams and operations

Physical Demands and Work Environment:

• Ability to safely lift, push, pull, and move items weighing up to 50 pounds.
• Ability to walk, squat and climb for extended periods of time.
• Ability to work in environments that may include areas reaching temperatures of 90+ degrees Fahrenheit at times.
• Travel required up to 100% of the time.
• Valid REAL ID or other federally accepted identification for U.S. travel.
• Ability to work overtime and/or weekends as required.
• Current valid driver's license and ability to pass a Motor Vehicle Record Check.