IT Program Manager

At Milan Laser Hair Removal, we're not just transforming skin - we're transforming confidence. As the nation's largest laser hair removal provider, we're built on a culture of excellence, innovation, and delivering a world-class experience for both our clients and our team.

We're looking for an IT Program Manager who is highly organized, collaborative, and experienced in coordinating complex technology initiatives. This role is ideal for someone who enjoys connecting teams, solving problems, and keeping projects moving forward.

You'll play an important role in ensuring technology implementations are delivered successfully by aligning IT teams, managing dependencies, and keeping projects on track with business priorities.

About the Role

The IT Program Manager oversees the coordination of technology implementations across multiple IT teams and business departments. You'll manage project dependencies, timelines, quality assurance, and change management to ensure technology changes are delivered on schedule and with minimal disruption.

We're looking for someone who can navigate competing priorities, anticipate challenges, and bring structure and clarity to complex, cross-functional initiatives.

Status: Full-time | Salaried

Location: Omaha, NE | On-Site

What You'll Do

• IT Program Planning & Coordination
• Coordinate multiple IT projects and initiatives, ensuring timelines, milestones, and deliverables align with business objectives.
• Identify dependencies between IT teams and sequence work to prevent delays, conflicts, and rework.
• Partner with IT leaders to prioritize initiatives, manage competing demands, and maintain integrated project schedules.
• Project Execution & Quality Assurance
• Monitor project progress, identify risks, and proactively resolve roadblocks to keep implementations on track.
• Coordinate testing resources and quality assurance activities to ensure technology changes meet requirements before deployment.
• Track defects, document testing results, and support go-live readiness decisions.
• Change Management & Implementation
• Coordinate technology releases, communicate upcoming changes, and ensure teams are prepared for implementation.
• Manage release schedules and readiness checks to minimize business disruption.
• Lead post-implementation reviews to identify lessons learned and improve future deployments.
• Cross-Functional Collaboration
• Serve as the primary IT point of contact for cross-functional projects.
• Partner with project leaders and business stakeholders to align IT deliverables with organizational priorities.
• Provide regular updates on project timelines, progress, risks, and key milestones.

What We're Looking For

• 5+ years of project or program management experience within an IT environment.
• Experience coordinating technology implementations, including quality assurance testing and change management.
• Demonstrated ability to manage dependencies and sequence work across multiple technical teams.
• Strong understanding of project management methodologies, including Agile and Waterfall.
• Ability to manage multiple initiatives and competing priorities in a fast-paced environment.
• Strong communication, organizational, and problem-solving skills.
• Ability to influence stakeholders and drive alignment across teams without direct authority.
• Bachelor's degree in Information Technology, Business, or a related field, or an equivalent combination of education and experience.

What Sets You Apart

• PMP certification or a comparable program management certification.
• Experience coordinating complex, cross-functional technology implementations.
• You're proactive about identifying risks, resolving challenges, and keeping projects on track.
• You excel at building relationships, bringing teams together, and communicating technical information clearly.
• You thrive in a collaborative environment and enjoy finding ways to improve processes and project execution.

Why You'll Love Working Here

• Be part of a fast-growing, nationally recognized brand.
• Play an important role in delivering technology initiatives that support Milan's continued growth.
• Collaborate with IT leaders and teams across the organization.
• Have a meaningful impact on how technology projects are planned, coordinated, and delivered.
• Join a collaborative culture that values ownership, continuous improvement, and new ideas.

Benefits

• Medical, dental, vision, disability and life insurance with in 30 days
• Unlimited PTO - work with your manager and take time as needed
• 6 paid holidays that we are closed
• $50 cellphone stipend paid out monthly
• 401k retirement plan with vested 4% employer match after 90 days
• Career advancement opportunities + Culture/environment
• Employees and their spouse or legal partner receive free laser hair removal services

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Equal Opportunity Employer