Position Summary
As an Admissions Representative, you'll guide prospective students through the enrollment process - from their first inquiry to their first day of class. You'll build relationships, conduct career planning interviews, provide information about our educational programs, and help qualified applicants make informed decisions about their future.
This position is ideal for someone who enjoys consultative sales, excels at communication, and is driven to achieve individual and team goals while making a meaningful difference in people's lives.
Essential Responsibilities
- Respond promptly to inquiries from prospective students.
- Conduct campus tours and career planning interviews.
- Build rapport and identify each prospective student's educational and career goals.
- Present Milan Institute's programs, admissions requirements, and career opportunities.
- Guide applicants through the admissions and enrollment process.
- Maintain consistent follow-up with prospective students through phone, text, email, and other communication channels.
- Accurately document all admissions activity in the student information system.
- Meet established activity and enrollment goals.
- Participate in community outreach, career fairs, and recruiting events as needed.
- Collaborate with Financial Aid, Education, and Student Services to ensure a positive student experience.
- Maintain compliance with all institutional, accreditation, and regulatory requirements.
Qualifications
Required
- High school diploma or equivalent.
- Minimum of one year of experience in sales, admissions, recruiting, customer service, or another relationship-focused role.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office and CRM or database systems.
Preferred
- Previous admissions, higher education, vocational education, or consultative sales experience.
- Experience working toward individual performance goals or quotas.
What Makes You Successful
The ideal candidate:
- Enjoys helping others achieve their goals.
- Builds trust quickly and communicates with confidence.
- Is highly motivated and self-directed.
- Maintains a positive attitude in a goal-driven environment.
- Is organized, accountable, and follows through on commitments.
- Demonstrates professionalism and integrity in every interaction.
- Works well independently while contributing to a collaborative team.
Requirements
Required
- High school diploma or equivalent.
- Minimum of one year of experience in sales, admissions, recruiting, customer service, or another relationship-focused role.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office and CRM or database systems.
Preferred
- Previous admissions, higher education, vocational education, or consultative sales experience.
- Experience working toward individual performance goals or quotas.