Jobs in the United States

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Added 14 mins ago
R2
Digital Banking Associate
Recruiting 2025
Tewksbury, MA
- $21 to $23 USD / hour
Ability to troubleshoot basic computer and internet browser functionality issues; knowledge of Apple, Android products preferred
Added 17 mins ago
Mobile/TAK Developer
Accenture Federal Services
Washington, DC
Accenture Federal Services is seeking a Mobile/TAK (Tactical Awareness Kit) Developer to work in a constantly evolving environment where new technologies are used frequently and learning…
Added 21 mins ago
Senior Software Engineering Manager, System Software
HP
San Francisco, CA
Experience with development on Windows, Android, or Linux
Added 38 mins ago
H
Service Desk Agent 2
Hanscom
Littleton, MA
- $27.77 to $34.72 USD / hour
Experience supporting iOS and Android mobile devices and troubleshooting TCP/IP networking and network-connected devices, including printers and scanners.
Added 39 mins ago
Software Development Engineer, Amazon WorkSpaces
Amazon Development Center U.S., Inc.
Seattle, WA
…the device of their choice including laptops iPad Kindle Fire Android tablets and zero clients. With a few clicks in the AWS Management Console customers can provision a high-quality cloud…
Added 58 mins ago
Software Engineer, Full Stack
IntelliPro Group Inc.
Sunnyvale, CA, USA, CA
Design, develop, and launch AI-enabled mobile applications across iOS and Android platforms.
Added 1 hour ago
D
Software Engineer (7316)
DeliverThat
Canton, OH
- $90,000 to $120,000 USD / year
Mobile - building/maintaining native iOS/Android apps with React Native or similar (bonus).
Added 1 hour ago
Software Engineer III - Android Developer- Business Banking
JPMC page
Plano, TX
As a Business Banking Android Developer, you will deliver secure, scalable, and intuitive mobile experiences that help businesses manage their finances and grow with confidence.
Added 1 hour ago
ZT
Software Engineer, Professional I
Zebra Technologies Corporation
Holtsville, NY
- $68,400 to $102,600 USD / year
Establishes requirements for less complex Android networking software components and network protocol stack designs.
Added 1 hour ago
Senior Software Engineer, Mobile Tech Lead
ZoomInfo Technologies LLC
Bethesda, MD · Waltham, MA
Write clean, maintainable, and testable code using JavaScript and TypeScript, applying architectural patterns that support scale across iOS and Android
Added 1 hour ago
Product Manager II, Digital, Firehouse Subs
Firehouse Subs
United States
…operates, and this role owns it end to end across web, iOS, and Android in the US and Canada: store locator, menu, cart, checkout, payments, gift cards, first-party delivery, and order…
Added 2 hours ago
GI
15yrs Mobile Solutions Architect with Java & ios exp -Onsite interview
GoIntellects Inc.
Washington, DC
- $95 to $100 USD / hour
…the OCTO-DMV team is looking to hire a highly skilled senior developer to rapidly connect the DMV Mobile Application with modern…
Added 2 hours ago
Senior Embedded Software Engineer, Android OS
Google
San Jose, CA
…development. Key development areas will include the Linux (Android) kernel, device drivers, embedded firmware, Android userspace daemons, performance analysis, and Linux power management.…
Added 2 hours ago
Director, Product Design
Kettle
Remote, United States
Extensive product design and interaction experience in either agency or related environments designing iOS and Android native applications, websites, and internal tools
Added 2 hours ago
Senior Software Engineer - Android
CAPTIONCALL, LLC
TAYLORSVILLE, UT
…high-performance, high-quality communication applications on Android mobile devices. * Write high quality and maintainable code. * Develop GUI and other aspects of the application according…
Added 3 hours ago
Senior Product Engineer, Mobile - Remote
Replika
Remote, United States
We need a senior engineer who can build across the whole Replika product: iOS, Android and backend. Two engineers carry all of our app work today, and there's more to build than they can…
Added 3 hours ago
IT Technician
RiverWoods Exeter
Exeter, NH
Provide support for mixed platform environment: Win11, Win10, Mac OS, Android, iOS, tablets, laptops, desktops and phone system
Added 3 hours ago
Hardware Systems Architect, AI Hardware Products
Meta
Menlo Park, CA
Experience in one or more of the following areas: firmware development, programming, computer vision, Android/Zephyr OSs, game development and complex sensing systems
Added 3 hours ago
Play and Developer Ecosystem Strategy Lead
Google
Mountain View, CA
As a Strategy Lead in the Play and Developer Ecosystem strategy team you are responsible for supporting leadership in making strategically sound decisions on a wide range of topics that…
Added 3 hours ago
Staff Software Engineer, Android Infrastructure, Google Home
Google
Mountain View, CA
Share Staff Software Engineer, Android Infrastructure, Google Home
Added 3 hours ago
Full Stack Software Engineer, Google Photos
Google
Mountain View, CA
5 years of experience with android application development.
Added 3 hours ago
Android AOSP Device Software Engineer
Fiserv
Sunnyvale, CA
…CA, you will serve as the technical authority driving custom Android OS architecture, system framework modifications, low-level platform security, and factory provisioning to deliver a…
Added 3 hours ago
Product Business Development Lead, Android Automotive Partnerships AI
Google
San Jose, CA
Share Product Business Development Lead, Android Automotive Partnerships AI
Added 3 hours ago
Senior Product Manager, Spatial Platform
Google
San Jose, CA
Experience with the AOSP, Android toolkits, or other scaled OS platforms.
Added 3 hours ago
Product Manager, B2C
ELSA
Remote, United States

Midwest Tape

Client Services Technician

Holland, OH, United States

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Job details

Posting language: English

Original job description

Onsite in Holland, OH Monday-Friday 8:30am-5:00pm

About the Company:

What started in 1989 as a family-owned video rental store grew into a trusted partner dedicated to helping libraries thrive. A single suggestion to sell VHS tapes (remember those?) to public libraries inspired our founder, John Eldred to start Midwest Tape LLC – and set our mission in motion. Fast forward to over 35 years later, we provide libraries across North America, New Zealand, and Australia with innovative products and equitable access to content. Backed by a passion for exceptional service and a deep understanding of library needs, we fuel libraries with unparalleled access to top-tier media content including physical media (audiobooks, DVDs, CDs, and read-a-longs) as well as our digital platform, Hoopla Digital. Hoopla, available on iOS, Android, and desktop, combines our decades of media expertise with modern technology to deliver an all-in-one experience for libraries and their patrons. With one of the strongest catalogs in the digital library space, Hoopla empowers libraries to reach patrons wherever they are. We proudly partner with our library partners and content providers to strengthen communities through access to educational resources and entertainment experiences. Since 1989, our commitment has remained the same: supporting libraries with solutions that make a difference because strong libraries build healthy communities.

Position Summary:

The Client Services Technician serves as a primary point of contact for employee technical support, resolving incidents and service requests, supporting device and account lifecycle needs, documenting solutions, and using approved AI tools to improve the speed, quality, and consistency of support. This position maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. This position also documents, maintains, upgrades and/or replaces hardware and software systems.

Primary Duties and Responsibilities:

To perform this position successfully, an individual must fulfill the knowledge, skill, and/or ability requirements listed below.

Serve as the first point of contact for employee technical support requests received by phone, email, chat, and the ticketing portal; log, categorize, prioritize, and track each ticket, and follow up with users to ensure full resolution.
Diagnose and resolve Tier 1 and Tier 2 issues involving Windows, macOS, iOS/iPadOS, Microsoft 365, email, printing, VPN, remote access, and business applications, meeting established service level targets, and escalate complex issues to the appropriate IT team or vendor with clear documentation.
Install, configure, image, deploy, refresh, and retire workstations, laptops, mobile devices, network printers, peripherals, and software, and maintain accurate hardware and software asset inventory, including tracking and processing returned equipment.
Reset passwords and support multi-factor authentication in Active Directory and Okta, following security and access policies, including equipment and access setup for new hires and separations in coordination with Human Resources and hiring managers.
Apply operating system, software, and security updates and patches, support endpoint protection and device management tools, and promptly report suspected phishing, malware, and other security incidents, following data handling and security procedures to the security team.
Provide support for conference room technology, phone and softphone systems, and basic network connectivity issues.
Create and maintain knowledge base articles, standard operating procedures, and how-to guides, and review ticket trends to recommend or help implement improvements, automation, and self-service content that reduce repeat requests.
Use company-approved AI tools (for example, Microsoft Copilot or Claude) to research and troubleshoot issues, summarize ticket history, draft knowledge base articles and user communications, analyze ticket trends, and assist with scripts, always validating AI output for accuracy before use and never entering confidential or restricted data into unapproved tools, in line with company AI policy.
Educate and coach employees on technology best practices, security awareness, and the effective and responsible use of approved AI tools.
Participate in technology projects, rollouts, and upgrades as assigned.

Skills:

Demonstrates a high level of attention to detail.
Follow basic problem-solving process.
Ability to demonstrate strong customer service and communication skills, including explaining technical concepts clearly and patiently to non-technical users.
Writing and editing skills to update technical documentation.
Working knowledge of Data Networks, phone systems, and cabling tools, with an understanding of core networking concepts such as TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
Proficiency with software such as Microsoft Office, jamf, PDQ or other RMM, mobile device management and declarative device management concepts, Active Directory, group policy, PowerShell, and basic scripting.
Working knowledge of IT service management or ticketing system (for example, Jira Service Management).
Ability to prioritize and manage multiple tickets in a fast-paced environment, exercise sound judgment on when to resolve an issue independently and when to escalate, and work collaboratively with team members and other departments.
Understanding of information security fundamentals, including multi-factor authentication, least-privilege access, phishing awareness, and data handling.
Familiarity with generative AI tools, including the ability to write effective prompts, critically evaluate AI output for accuracy, and protect confidential information, and a willingness to continuously learn new technologies used in IT support.

Preferred Education Requirements:

Bachelor's degree in computer science or related area, or equivalent work experience.
Fluency in computers and Microsoft systems.
Industry certifications such as CompTIA A+, CompTIA Network+, or Microsoft Modern Desktop Administrator are a plus.

Preferred Experience:

Minimum 1+ years of experience in a help desk, service desk, or desktop support role providing ticket-based support to end users.
Experience supporting and troubleshooting Windows and macOS environments in a business setting.
Experience working with outside technical resources.
Experience training others in a formal setting.

Physical Requirements / Work Environment:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to regularly sit for extended periods of time.
Perform repetitive motion-type tasks.
Must be physically present for meetings, presentations, and training.
Ability to work on-site in a team environment.

Benefits:

Medical, dental, & vision insurance
401k + match
Profit sharing
Paid vacation and personal time
Flex time
10 paid holidays
Company performance bonus
Holiday bonus
Paid time to volunteer
Parental Leave
Training & career development opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are currently unable to sponsor employment visas. All candidates must have authorization to work in the U.S. without current or future sponsorship.

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More about this job

Skills

Technical support
Microsoft Windows
Apple macOS
Microsoft 365
VPN
Documentation
Microsoft Active Directory
Symantec Endpoint Protection
Softphone
Attention to detail
Problem solving
Customer service
Communication skills
Editing
DNS
DHCP
Microsoft Office
Mobile device management
Microsoft PowerShell
IT service management
Jira
Cybersecurity
Computer science
A+
Network+
Troubleshooting
Tolerate sitting for long periods
Presentation skills

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