Cross Connection Control Inspector

Cross Connection Control Inspector

Are we RIGHT for you?

The word RIGHT stands for what we VALUE: Respect, Invest, Growth, Honesty and Teamwork.

Why join our team?

Tidewater Utilities, Inc. has been Delaware’s premiere water company since 1964. We have created a work environment that promotes professional development and finding your passion. We understand the importance of our services and the individuals who uphold our reputation.

Joining our team means that you have a multitude of benefits that support you in and out of the workplace such as- full medical, dental, and vision benefits, 401k, paid time off, tuition reimbursement, employee assistance program, and more.

To learn more, please visit www.middlesexwater.com/tidewater-utilities

Job summary:

This position reports directly to the Director of Water Quality and is responsible for operational and administrative duties associated with Tidewater Utilities Cross Connection Control program. The Cross Connection Control Inspector conducts inspections at customer services for the purpose of preventing backflow of possible contaminants and pollutants into the potable water system.

Essential Work Performed

Inspection & Compliance Functions

• Independently inspect businesses, residential homes, commercial and industrial establishments, and other facilities covered by Tidewater’s Cross Connection Control Program.
• Inspect water inlets and points of use and advise customers regarding required protective devices and proper maintenance.
• Conduct follow-up inspections to verify that backflow prevention devices/assemblies have been professionally installed and that recommendations have been implemented.
• Ensure compliance with applicable cross connection control and backflow prevention requirements.

Customer Service & Client Relations

• Manage daily client communications regarding inspections, findings, data, and reporting.
• Provide exceptional internal and external customer service by demonstrating professionalism, courtesy, and responsiveness.
• Create positive customer experiences by delivering high-quality work and accurate information.

Administrative & Data Management Functions

• Maintain inspection reports, notices, and related documentation using computerized systems.
• Enter, update, and manage inspection data; establish and maintain files; review records for completeness and accuracy.
• Prepare reports and maintain accurate inspection and compliance records.

Scheduling & Coordination Functions

• Coordinate inspection schedules and ensure quality and productivity standards are met.
• Manage workload priorities to support timely inspections and customer service commitments.

Continuous Improvement & Training

• Recommend and lead process improvement initiatives to enhance efficiency, quality, and client satisfaction.
• Assist with the training and development of new or existing team members.

Safety & Other Duties

• Comply with all Company safety policies and procedures.
• Perform other related duties as assigned by the supervisor.

Education or Experience

• High School Diploma or GED required
• 5 years’ practical experience in plumbing, water/wastewater distribution systems, water utility or equivalent required
• Knowledgeable in cross connection control guidelines and/or Plumbing Code preferred

Qualifications & Certifications

• Must obtain American Society of Sanitary Engineering (ASSE) Cross-Connection Control Surveyor Certification (ASSE 5120) within one (1) year of hire and maintain certification through required continuing education and training.
• Must be eligible for and maintain clearance required to access Department of Defense (DoD) facilities.
• Must possess and maintain a valid Class D driver's license.

Technical Knowledge & Skills

• Ability to resolve issues and respond to technical questions in a timely, accurate, and customer-focused manner.
• Ability to interpret blueprints, site plans, and engineering drawings.
• Working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and other relevant business software.
• Ability to understand and apply standard operating procedures, technical instructions, and regulatory requirements.

Communication & Customer Service Skills

• Excellent verbal and written communication skills.
• Ability to communicate technical information effectively to customers, contractors, engineers, and regulatory personnel.
• Strong customer service skills with the ability to maintain positive and professional working relationships.

Organizational & Work Habits

• Strong attention to detail and accuracy.
• Ability to organize and manage office and field responsibilities effectively.
• Ability to work independently with minimal supervision while managing multiple priorities and deadlines.
• Demonstrated ability to maintain complete and accurate records and documentation.

Equipment Use:

• Telephone/ Cell phone
• Computer/Copier/Office equipment

Language Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and complete documentation in a timely manner.
• Ability to effectively present information to customers, peers or supervision.

Physical Demands:

• Ability to hear and engage in two-way verbal communication.
• Ability to safely travel to and access inspection sites in a variety of environments.
• Ability to perform field inspections, including walking, standing, bending, and navigating industrial, commercial, and residential facilities, as required
• Frequent standing, sitting, walking and driving.
• Moderate ability to climb ladders, bend and step over obstacles and walking on uneven surfaces.
• Occasionally, lifting and carrying object weighing as much as 40 pounds.

Working Conditions:

• Working indoors and out in all types of weather and temperatures.
• Occasionally exposed to loud noises and fumes.

Compensation & Benefits:

• Hourly Range: $17.59 - $26.39 hourly, based on experience and qualifications.
• Total Rewards Package Includes: - Medical, dental, and vision coverage (effective first of the month after hire).
• 401(k) with company match.
• Company paid life and disability insurance.
• Paid time off and 12 paid holidays.
• Tuition assistance and professional development opportunities.

Americans With Disabilities Act

• Climbing ability
• Visual acuity
• Manual dexterity
• Heavy lifting
• Normal hearing
• Walking ability
• Must be able to smell

Work Authorization & Pre-Employment Requirements

Candidates must be authorized to work in the United States. All candidates must successfully pass a drug screen, pre-employment physical, background check, and possess a valid driver’s license in good standing (if required for the position).

Commercial Driver’s License (CDL) Positions

For positions requiring a Commercial Driver’s License (CDL), the use of marijuana (including medical marijuana) or any controlled substances, whether prescribed or otherwise, is strictly prohibited under Federal Motor Carrier Safety Administration (FMCSA) regulations of the U.S. Department of Transportation (DOT). Such use is a violation of federal law and will disqualify candidates from CDL-required positions.

Pay Transparency

This job posting complies with the New Jersey Pay Transparency Law (effective June 1, 2025), which requires employers to disclose salary ranges, benefits, and other compensation in job advertisements.

Recruitment Fraud Alert

We have noticed an increase in recruiting impersonations across the industry, where scammers attempt to obtain candidates’ personal or financial information through fake interviews and offers.

All legitimate communications from Middlesex Water Company and its subsidiaries will originate from the following email domains: @msg.clrco.com or @clearcompany.com.

Any outreach claiming to be from Middlesex Water Company or its subsidiaries that does not come from these domains should be ignored.

Equal Employment Opportunity

Middlesex Water Company and its subsidiaries are Equal Opportunity Employers and are committed to creating an inclusive environment for all employees.

We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law.

Applicant Communication

Please note: No phone calls, please.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.