Desktop Administrator

Job Description

Job Title: Desktop Administrator Salary: $68,986.00 Annually Department: Information Technology Pay Grade: ADM4 Reports To: Director, IT Services and Operations FLSA Status: Exempt Unit: Administrative Opening Date: 11/13/2026 Closing Date: 11/23/2026 11:59 p.m. **Open Only to Middlesex College Employees**

GENERAL STATEMENT OF JOB

The Desktop Administrator is a hands-on Information Technology (IT) role. The position receives general direction from the Director, IT Services and Operations and is expected to operate and deliver on projects with a high level of autonomy.

SPECIFIC DUTIES AND RESPONSIBILITIES

Essential Functions:

• Interfaces and communicates with department chairpersons and faculty to gather and disseminate information related to academic computer labs and related technology.
• Coordinates the knowledge transfer to and from faculty, chairpersons, deans, and middle management to IT personnel to ensure a stable and serviceable environment in computer labs.
• Provides coordination and training to faculty in the utilization and design of computer labs to better enable use and technical support by the IT Department.
• Provides technical expertise to academic departments in order to assess feasibility and establish requirements for a broad range of academic computer applications.
• Defines and prepares specifications for new lab applications or changes to existing environments, performing the indicated analysis of the impact upon other modules or applications; assists with formation of short-term and long-term academic computing strategic plans.
• Develops and implements new desktop image environments and/or makes modifications to existing environments to comply with user specifications.
• Interacts with external software and hardware vendors; defines and resolves technical and procedural problems; and adapts and maintains applications and systems.
• Provides high-level and complex technical support to the IT Service Desk on escalated issues requiring elevated privileges or access to resolution based on expertise and elevated system rights.
• Provides telecommunications administration, assistance and troubleshooting relating to VoIP devices and legacy analog devices.
• Maintains an awareness of emerging technological and software trends and developments in academic computing and in the higher education sector.
• Provides environmental maintenance on servers, desktops and applications relating to security and operational updating
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• Associate degree or equivalent combination of education and/or work experience*
• Three (3) years’ experience in the support, maintenance, and design of academic information systems equipment or similar deployments
• Excellent working knowledge of Windows, Microsoft Office suite of products, networking topologies, hardware, software, and design
• Experience working with the pedagogical needs of faculty in computer labs, smart classrooms, and remote access to data environment
• Work experience in a multifaceted office with several major applications
• Ability and willingness to interface with all members of the institution, accept suggestions, and be responsive to the needs of the organization.

*An Associate degree is equivalent to 18 months of work experience, whereas a Bachelor's degree is equivalent to 4 years, and a Master's degree is equivalent to 10 years.

PREFERRED QUALIFICATIONS

• Excellent troubleshooting skills
• Excellent written, verbal, and interpersonal skills

SUPPLEMENTAL INFORMATION

SCHEDULE: Monday – Friday, 8:30 a.m. to 4:30 p.m., with occasional evenings and weekends required. RETIREMENT:Pension Eligible NJ First Act

Any Middlesex College employee hired after September 1, 2011 will have to meet the New Jersey residency law requirement. Equal Opportunity Employer Middlesex College is an equal opportunity employer and prohibits discrimination on the basis of race, creed, color, national origin, ancestry, age, gender, marital status, familial status, religion, affectional or sexual orientation, atypical hereditary cellular or blood trait, genetic information, liability for service in the armed forces of the United States, or disability. Affirmative Action and Compliance Statement Middlesex College is firmly committed to a policy of Equal Opportunity and Affirmative Action. The College will implement this policy to assure that the educational programs, activities, services, benefits and employment opportunities offered by the College are available to all persons regardless of sex, race, creed, national origin, ancestry, nationality, color, marital status, civil union or domestic partnership status, affectional or sexual orientation, gender identity, age, handicap (and/or disability), service in the armed forces, atypical hereditary cellular or blood trait, genetic information, refusal to submit to genetic tests, or refusal to make available results of genetic tests, in accordance with State and Federal laws. All employees and students are expected to accept these principles and to reflect their spirit in everyday relationships with fellow employees and students. Inquiries regarding compliance may be directed to the Affirmative Action Officer, Middlesex College, Chambers Hall, 2600 Woodbridge Avenue, Edison, New Jersey 08818-3050.