Account Manager

JOB SUMMARY

The primary purpose of this position is to provide advanced commercial technical support to Insurance Operations & Account Manager and Sales Producers, as well as continue to perform the client administrator duties for existing clients, working in conjunction with other team members. In addition, the Account Manager may occasionally perform in the capacity for specifically assigned accounts preparing for and providing renewal and new business presentations.

JOB RESPONSIBILITIES

1. Commercial accounts sales, client management and retention

• Assist with all aspects of commercial sales and service.
• Proactively prepare renewal specifications and rough draft proposals.
• Manage the marketing of renewal business.
• Review loss run and claim status reports. Prepare Loss Summaries and Large Loss Reports.
• Assist with collections of Accounts Receivables.
• Responsible for Agency Bill Commercial lines and renewals.

2. Policy Management

• Manage complete lifesycle of accounts including quoting, binding, renewing and processing changes to policies.
• Analyze client needs and market trends to recommend solutions that mitigate risk and enhance coverages.
• Compare new or updated policies with current coverage shown on our policy. Update management system and customer and/or department information accordingly.
• Compare policy changes to what was requested to ensure change was done correctly

3. Customer Service

• Answer customer, insurance agents and/or insurance company questions. If necessary, complete the research necessary and respond accordingly and/or get the right people involved to solve the question at hand.
• Process changes to our insured's policies upon request.
• Issue certificates, binders and/or ID cards when requested.
• Assist clients with reporting claims.
• Works with billing specialist as needed to ensure the agency is proactive regarding retaining accounts; following up on cancellations by sending reminder communications (letters, emails, phone calls) for late payments and do what we can if an account is cancelled for any other reason
• Actively solicits additional lines of coverage for current accounts when the opportunity arises
• Maintain a courteous and effective relationship with clients, co-workers, carriers and other business contacts.
• Continuously look for better ways to service our customer, improve our internal process and process with our insurance companies.
• Provides other department support including working with manager to retain business from departing insurance staff and/or assist in onboarding new team members.
• Understand personal lines porduct offerings and refer clients to the appropriate team member to assist with personal lines needs.

JOB REQUIREMENTS

Education -

• Required Level 1: 2-year post high school education or equivalent experience

Experience -

• Required: 5 or more years of customer service, insurance and/ or commercial line product experience.

Certifications -

• Must possess active Property and Casualty insurance license.
• Must possess active Life and Health insurance license