Residential Inside Sales Representative

### Work Location Type Hybrid ### Location(s) ### Job Description Base wage, along with sales incentives, plus career advancement potential! Work schedule is 11am to 8pm, Monday thru Friday. Work-from-home 4 days per week, following 6 weeks of in-person training. Job Summary: The Inside Sales Representative is the driving force behind helping customers discover the best solutions for their needs. By leveraging value-based selling techniques, they will identify and recommend the right products and services, ensuring customer satisfaction and driving revenue growth. Their proactive approach to outbound calling and follow-ups will create new sales opportunities, while their collaboration with internal and external teams will guarantee an exceptional customer experience. Responsibilities: - Service incoming and outbound calls from residential customers inquiring about Midco products and services. - Identify the right products and services for customers through value based selling techniques. - Sell/upsell Midco products and services to new and existing customers. - Perform proactive outbound calling associated with sales and marketing campaigns. - Develop sales opportunities by researching and identifying potential customers; soliciting new customers; building rapport; providing technical information and explanations; and preparing quotations. - Develop revenue by checking customer's buying history, suggesting related and new items, and explaining technical features. - Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes, repairs, and all other customer transactions. - Follow up with leads and contacts in a timely fashion. - Exceed organizational goals for revenue, upselling, and add-on selling. - Refer leads as appropriate to B2B, Enterprise, and Advertising sales teams. - Work closely with the internal team members and external Sales and Service teams to ensure an exceptional customer experience. - Communicate effectively and professionally in all forms of communication with internal and external customers - Model Midcos mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same. - Ensure customer privacy by adhering to Midcos privacy guidelines while actively following Midco policies and procedures. - Maintain reliable and predictable attendance as required by the position. - Perform other duties as assigned. Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time. Required Qualifications: - High school diploma or equivalent (GED). - Basic typing, email and computer skills. - Proficient at using technology including the internet and applications. - Exceptional communication skills, both verbal and written. - Ability to adapt and excel in a fast-paced work environment. - Ability to meet and exceed quota or goals. - Self-driven and motivated to proactively complete outbound sales. Preferred Qualifications: - At least 1 year of previous sales or relevant customer service/sales experience. Position leveling will be assigned congruent to experience and training. Residential Inside Sales-Advanced - Demonstrate solid understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer. - Demonstrate advanced sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer. - At least 3 years of previous sales or relevant customer service/sales experience required. - Documented history of exceeding sales performance objectives. Residential Inside Sales-Senior - Demonstr te deep understanding of industry, Midco initiatives, products/services, competition, the market and the needs of each unique customer. - Demonstrate highly skilled sales techniques and ability to effectively adjust messaging to suit the needs of each unique customer. - At least 5 years of previous sales or relevant customer service/sales experience required. - Documented history of exceeding sales performance objectives. Work Environment: - Inbound and outbound call center environment, wearing a headset. - Extremely time sensitive to meet customer demand. - May be required to work in excess of 40 hours per week. - Some shifts are outside normal business hours. Mental Demands: - Ability to understand, follow and execute both routine and non-routine verbal and written instructions. - Proficiency in understanding problems and collaborating with others to find alternative solutions. - Clearly articulate instructions and expectations. - Skilled in focusing on the issue at hand without reacting emotionally. - Ability to de-escalate conflicts effectively. - Maintain availability and composure during periods of continuous, high interaction volume. - Adapt quickly to changing situations and customer needs and effectively manage the stress of ongoing incoming interactions. ::: {style="color: #262321; background-color: #ffffff; font-size: 18.24px; font-family: Circular, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, 'Fira Sans', 'Droid Sans', 'Helvetica Neue', sans-serif; "} :::