Service Advisor

Benefits:

• Health insurance
• Training & development
• 401(k)

Earn $60,000–$100,000 a year at our Encinitas Midas - we're hiring a Service Advisor.

At Midas, we take care of everything - tires, brakes, oil - so the opportunities to grow are endless. We're the #1 retail tire and auto service franchise in the country, and our success is because of our people. As a Service Advisor, you're the friendly face of our shop - you'll greet customers, listen to their concerns, and make sure every visit runs smoothly.

Responsibilities:

• Greet customers, listen to their concerns, and document vehicle issues clearly
• Explain recommended services and pricing estimates in plain language
• Schedule appointments and keep customers updated on their vehicle's status
• Present service options honestly and help customers choose what's right for them
• Keep accurate records of services, parts, and customer information
• Follow up with customers after their visit to make sure they're satisfied
• Work with technicians to keep the shop schedule running smoothly
• Resolve customer questions and concerns with a positive, helpful attitude

Qualifications:

• At least 1 year of customer service experience, ideally in automotive or retail
• Excellent communication and people skills
• Organized, detail-oriented, and able to juggle several customers at once
• Comfortable using computers and shop management software
• Ability to work a flexible retail schedule including weekends as needed
• Valid driver's license