Director of E&I Operations

Job Title: Director E&I Operations Reports to: Vice President Operations- E&I FLSA Status: Exempt Location: 4302 Wallace Rd, Lakeland, Florida

The Director of Electrical & Instrumentation (E&I) Operations leads the division’s operational performance, workforce development, and strategic service-line expansion. This role is accountable for safe and profitable project execution while building structured technical training, trade qualification programs, and new industrial electrical capabilities that support sustainable growth. The Director partners with the Vice President of Operations – E&I, Commercial leadership, project teams, and customers to align resources, capabilities, and business opportunities.

Key Responsibilities:

• Develop, implement, and maintain a structured technical training program that advances Electrical Helpers to Journeyman I and Journeyman I to Journeyman II, including defined skills, training pathways, hands-on assessments, and documented progression.
• Develop and administer trade qualification cards for electrical helpers and journeymen, with task-specific competency standards, field evaluations, and supervisor sign-offs to verify readiness for assigned work.
• Lead growth and implementation of new E&I service lines, including electrical reliability services (oil sampling, infrared thermography, electrical asset health inspections, and condition-based maintenance), fiber-optic installation/termination/testing, and substation construction and maintenance services.
• Prepare actionable service-line development plans covering customer demand, scope of services, equipment and tooling, required credentials, staffing, training, vendor or specialty partners, pricing, and profitability targets.
• Collaborate with Commercial and Operations leadership to identify customers, develop proposals, pilot new offerings, and convert new capabilities into recurring, profitable work.
• Oversee daily E&I operations and project management activities, ensuring safe execution, quality, productivity, schedule performance, and customer satisfaction.
• Lead staffing plans, field supervision, resource allocation, equipment readiness, and workforce capacity to support existing work and growth initiatives.
• Monitor financial performance, including revenue, labor productivity, costs, forecasts, and gross profit; implement corrective actions where performance deviates from plan.
• Ensure compliance with applicable electrical codes, customer requirements, safety standards, and company policies; reinforce safe work practices and quality controls.
• Mentor project managers, superintendents, and field leaders; establish clear role expectations, accountability, performance feedback, and employee development opportunities.
• Coordinate with estimating, project management, safety, HR, and other divisions to improve handoffs, execution processes, and consistency across the organization.
• Maintain strong customer relationships, conduct field visits, resolve operational issues, and identify opportunities to expand service offerings.
• Provide regular reports to the VP of Operations – E&I on operational results, training and qualification progress, new-service milestones, staffing needs, and risks.

Education:

• Bachelor’s Bachelor’s degree in Electrical Engineering required.
• Electrical Contractor license or other applicable trade credentials are a plus.

Experience:

• 10+ years of industrial electrical and instrumentation experience, including at least 3 years of leadership or operations management experience preferred.
• Demonstrated success managing industrial electrical projects, developing field teams, and meeting safety, schedule, and financial objectives.
• Experience building technical training, qualification programs, or launching new industrial maintenance services strongly preferred.

Knowledge Skills & Abilities:

• Strong knowledge of industrial power distribution, motor controls, instrumentation, electrical maintenance, and applicable safety requirements.
• Working knowledge of electrical reliability methods, fiber-optic systems, and substation work, with ability to identify and close capability gaps.
• Ability to translate strategic initiatives into measurable deliverables, milestones, and accountable execution plans.
• Strong financial acumen, customer communication, leadership, and problem-solving skills.
• Proficiency with project management, reporting, budgeting, and related business software.

Work Location and Travel:

• Based at 4302 Wallace Rd, Lakeland, Florida, with frequent visits to customers and project sites. In-state and out-of-state travel, including overnight travel, is required as business needs dictate.

Work Environment:

• Work is performed in office and active industrial facilities; schedule may include evenings, weekends, or holidays as operational needs require.
• Must comply with Mid-State safety, drug-free workplace, and applicable pre-employment screening requirements.
• Mid-State maintains a firm commitment in providing a safe and healthy work environment for its employees and quality services to its clients. Mid-State is a drug-free workplace. Must be able to pass a post-offer / pre-placement drug screen and job-related employment physicals. Must also submit to a post-offer / pre-employment background check that verifies criminal history.

Physical Requirements:

Talk/Hear: Required to communicate effectively with executive leadership, project managers, field supervisors, employees, customers, and vendors. Must be able to provide direction, conduct meetings, deliver training, resolve operational concerns, and understand verbal instructions and audible safety warnings in office and industrial environments. Stand/Sit: Frequently required to sit for extended periods while reviewing operational reports, developing strategic plans, managing budgets, conducting meetings, and performing computer-based administrative tasks. Must also be able to stand for extended periods during field visits, employee training, project evaluations, and customer meetings. Walk: Regularly required to walk throughout office facilities, customer locations, and active industrial jobsites to oversee operations, evaluate project progress, assess workforce performance, and monitor safety and quality standards. Must be able to navigate uneven surfaces, stairs, and designated access areas within industrial facilities. Use hands/fingers to handle or feel: Frequently required to operate computers, keyboards, phones, and other office equipment; handle project documentation, technical drawings, training materials, and reports; and occasionally use measuring devices or other equipment during field evaluations and technical assessments. Climb: Occasionally required to climb stairs, ladders, or access elevated areas during industrial jobsite visits, equipment evaluations, safety assessments, and project inspections in accordance with applicable safety requirements. Stoop, kneel, crouch or crawl: Occasionally required to stoop, bend, kneel, or crouch while conducting field inspections, evaluating electrical installations, reviewing equipment conditions, or assessing project requirements in industrial environments. See: Required to review technical drawings, electrical schematics, operational reports, financial data, and computer screens with accuracy. Must also be able to observe equipment, electrical installations, employee work activities, and potential safety hazards at varying distances during jobsite visits and operational evaluations. Carry, weight, Lift: Occasionally required to lift, carry, push, or pull objects weighing up to 20 pounds, including laptops, technical documents, training materials, and equipment used during operational assessments or field visits. Heavy lifting and manual labor are not routine responsibilities of this position. Exposure to work: Regular exposure to industrial environments during customer visits, project inspections, and operational oversight, including noise, moving machinery, electrical equipment, outdoor weather conditions, heat, humidity, dust, and other potential jobsite hazards. Required to follow all applicable safety procedures and utilize appropriate personal protective equipment (PPE) when entering designated work areas.

Must be legally authorized to work in the United States. Mid-State participates in E-Verify. Go to https://www.uscis.gov/e-verify to learn more.