IT Support Specialist - MSP Level II

MicroTech Systems is looking for a Technical Support Specialist to join our team in our Boise, Idaho office. This person will provide technical guidance and support to our business and clients. The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. The ideal candidate will use their interpersonal skills to communicate with clients and provide a solution to their technical problems quickly and professionally.

Responsibilities:

• Diagnosing and resolving advanced issues for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of network hardware and software components.
• Providing technical assistance and solutions to clients.
• Collecting specific and detailed information from reference sources, software utilities, or clients.
• Performing advanced troubleshooting of networks, desktops/laptops, and mobile devices.
• Utilizing the Service Desk ticketing system to document all work, progress, and resolutions.
• Ensuring tickets are promptly assigned and processed.
• Ensuring ticket worklogs are continuously updated while being worked, and final resolution(s) provided within all completed tickets.
• Contacting clients and resolving issues within SLA timeframes.
• Troubleshooting will involve both onsite and remote work. Professionalism is a priority.
• Following up with clients to ensure accurate solutions and client satisfaction before closing each ticket.

Requirements:

• Associate's degree in Computer Science (or the equivalent) is preferred.
• MSP experience preferred
• Four years minimum of related IT support experience - including but not limited to:
• Office 365 installation / configuration / administration / troubleshooting
• Microsoft Windows Server / Active Directory / configuration / administration / troubleshooting
• Microsoft Exchange
• Scripting knowledge and experience
• PowerShell knowledge
• Hypervisor understanding / administration
• Advanced installation, maintenance, troubleshooting of various backup solutions
• Advanced desktop, server, LAN and WAN troubleshooting and maintenance
• Technically savvy with strong time management skills
• Experience troubleshooting issues and achieving solutions
• The ability to explain to a non-technical person in a way they will understand
• Maintain a high degree of professionalism
• Maintain superior client relations

About MicroTech Systems:

MicroTech Systems is a professional IT Managed Service Provider (MSP) dedicated to helping people feel secure so that we can all grow together! Our employees enjoy a work culture that promotes our core values first and foremost: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else. We are looking for high energy individuals who are motivated and interested in making a long-term commitment to excellence. MicroTech Systems offers a competitive benefits package to employees, including; health care, paid time off and holiday time, 401k matching and professional development.