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Added 8 mins ago
E-Commerce IT Senior Product Manager – Waters
Augusta Life Sciences US OpCo I LLC
United States
Help IT Project Manager with roadblocks in reaching out to the cross teams for support, if there are any gaps.
Added 19 mins ago
The Core Engineering-New York-Associate-Software Engineering
Campus
NY
To ensure uncompromising accuracy and timeliness in the delivery of critical risk metrics that support Goldman Sachs’ decision making process, our data platform is continuously growing and…
Added 1 hour ago
Sr Customer Success Engineer
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Web and application server technologies such as Apache, IIS, WebSphere, WebLogic, and JBoss Server/Server-side technologies such as Java Servlets, PHP, HTML, CSS, JavaScript, and Ajax
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Duties: Application & Feature Delivery: Responsible for scoped feature or model delivery through collaborative engineering teams. Manages implementation, iteration, testing, and ongoing…
Added 1 hour ago
Software Engineer III
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The application window is expected to close on: 10/30/2026Meet the Team
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Associate Software Engineer (BM/SRM) (26-464)
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2027 Associate Software Engineer - Azusa CA
Northrop Grumman
Azusa
As a selected candidate you can support the design, development, documentation, testing, integration, and debugging of software written in various computer languages but with emphasis on…
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2027 Associate Software Engineer - Azusa CA
CORP-Corporate Office
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Appian Developer- Remote
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Amentum
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The ideal candidate has experience contributing to software development, DevOps, or application support activities and a desire to expand their knowledge across the software development…

MicroStrategy

Associate Cloud Support Engineer

Tysons Corner, VA, United States

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Job details

Posting language: English
Posted: Oct 27, 2026

Original job description

Company Description Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends - we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms.

But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward-thinking, innovative force in the market.

Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting-edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.

Our corporate values - bold, agile, engaged, impactful, and united - are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.

Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.

Job Description

Note: We send analytical assessments upon applying.

Position Overview:

Cloud Support Engineers are at the forefront of delivering exceptional customer experiences across the Strategy Product Suite. They tackle complex technical challenges, empower customers to achieve their goals, and play a vital role in building and strengthening the Strategy Community. This role is perfect for individuals who are passionate about technology, eager to expand their expertise, and motivated by the opportunity to transform challenges into impactful solutions that drive customer success.

Responsibilities:

Provide support for Strategy’s Business Intelligence product suite, Cloud platform, and its underlying technologies
Develop strong relationships with Strategy customers and partners through daily, high quality interactions during customer project development and production system maintenance
Find creative and sophisticated solutions to complex or higher priority problems reported while using Strategy’s product suite through analytical talent and strong troubleshooting abilities
Support day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities.
Perform incident response including troubleshooting of the infrastructure and platform related issues
Collaborate and communicate effectively with peers, internal application and software development teams
Prioritize and communicate product defects and enhancements to development teams
Contribute to the growth of the Strategy Community by creating customer-facing documentation of all technical solutions and product documentation addendums
Enhance personal and professional growth by participating in Internal Development Programs

Qualifications:

Expected bachelor's degree graduation date of May 2027 in Engineering, Physics, Mathematics, Computer Science, or a related technical field.
Exposure to Kubernetes, Python, REST API, Java, SQL, HTML, or XML/XSL technologies
Windows/Linux system administration knowledge
Functional knowledge of cloud technologies and service providers like Azure, AWS, and GCP
Strong analytical and troubleshooting skills and experience
Strong Time management skills to prioritize workload, multi-task, meet deadlines, and manage competing priorities under pressure
Excellent oral and written English communication skills
Preferred: Cloud Certifications (Linux Foundations, Kubernetes, AWS, Azure, Google Cloud)

Location:

This position is based at our Headquarters in Tysons, VA (Monday through Friday; 8:30 am – 6:00 pm)

Compensation

The base salary range for this role is $75,000 to $85,000 and represents a good faith estimate of the range at the time of posting. Strategy maintains broad salary ranges to account for differences in skills, experience, qualifications, internal peer equity, market conditions, and business needs. Candidates are typically placed within the range based on these factors, and it is not common for individuals to be hired at or near the top of the range. The posted range reflects base salary only. Eligible employees may also participate in bonus programs, sales incentives, equity awards, and comprehensive benefits, as applicable.

Apply today Ready to think boldly, grow quickly, and make an impact from day one? Join Strategy and help drive the future of AI, analytics, and financial innovation while building a career without limits. Additional Information

Strategy is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, creed, color, religion, national origin, gender, sex, sexual orientation, gender identity, disability, veteran status, age, genetic information, or any other legally-protected basis.

Strategy provides reasonable accommodation for qualified individuals with disabilities in the hiring process. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at application_accommodations@strategy.com. Visit Strategy’s Careers page for additional information.

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More about this job

Skills

Business intelligence
Troubleshooting
Incident response
Software development
Documentation
Computer science
Kubernetes
Python
Oracle Java
SQL
HTML
Microsoft Windows
Linux
System administration
Cloud technologies
Microsoft Azure
AWS
Google Cloud
Time management
Meet deadlines
Communication skills

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