Jobs in the United States

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Added 1 min ago
C
Chief Bldg Engineer Supervisor
CBRE
Fort Myers, FL
- $43.27 to $45.67 USD / hour
Are you an experienced Building Engineer who enjoys solving complex problems, leading teams, and having variety in your work? CBRE is looking for a Chief Building Engineer Supervisor to…
Added 1 min ago
AT
Machine Learning Senior Software Engineer
Akamai Technologies, Inc.
Tallahassee, FL
- $121,400 to $218,600 USD / year
As an ML Senior Software Engineer, you will build and operate systems responsible for model validation, quantization, and safety across the AIC. You'll develop pipelines that scan models…
Added 1 min ago
Senior Security GRC Engineer, AI & Automation
American Express Global Business Travel
Tallahassee, FL
AmexGBT’s Security GRC team is looking for a talented Senior Security GRC Engineer to design, build, and scale automation and AI-driven solutions that modernize our governance, risk, and…
Added 1 min ago
AT
Senior Software Engineer
Akamai Technologies, Inc.
Tallahassee, FL
- $121,400 to $218,600 USD / year
As a Software Engineer Senior, you will be responsible for:
Added 1 min ago
Director - Customer Response Engineering
Trellix
Tallahassee, FL
…process trace, or a packet capture and argue root cause with senior engineers. Your first move on a hard problem is to ask how AI can shorten…
Added 1 min ago
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Principal Design Engineer - XBOX
Microsoft
United States
- $142,800 to $304,200 USD / year
XBOX is seeking a Principal Design Engineer to shape developer and creator tools for game developers and players. Working at the intersection of design and engineering, you’ll turn…
Added 1 min ago
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Senior Software Engineer, Cloud Platform
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
As a Senior Software Engineer, Cloud Platform our team is pioneering the next generation of cloud proxy architecture through Nanoproxy - a lightweight, high-performance native proxy…
Added 1 min ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Tallahassee, FL
…control baseline. The position works under the direction of senior engineering and architecture staff and provides a foundation for growth into the AI Operations Engineer…
Added 1 min ago
Enterprise Account Project Coordinator III (Remote, USA)
Medtronic
Jacksonville, FL
…meetings, and special projects. The role provides exposure to senior leaders, strategic account planning processes, and cross-functional collaboration across the organization. Less than 10%…
Added 1 min ago
Senior AI Engineer, Release Engineering
Intercontinental Exchange (ICE)
Jacksonville, FL
The Senior Engineer is a full-stack engineer with strong AI and large language model (LLM) expertise, embedded within the Release Engineering Development team. This team designs and…
Added 1 min ago
Senior Lead Software Engineer - Security Platforms
JPMorgan Chase
Tampa, FL
As a Senior Lead Software Engineer at JPMorganChase within Consumer & Community Banking, you are an integral part of an agile team that works to enhance, build, and deliver trusted…
Added 2 mins ago
GA
Sr Staff Applications Operations Engineer – Engineering Tools Automation & AI Ops
GE Aerospace
Clearwater, FL · Jacksonville, FL · Tampa, FL · West Melbourne, FL
- $131,000 to $174,000 USD / year
Serve as the senior technical operations authority across engineering application pods (software, hardware and electronic design, and project and portfolio management tools) for US and UK…
Added 2 mins ago
DevOps Engineer III
Deloitte
Miami, FL · Tampa, FL · Jacksonville, FL
…improve reliability, and modernize engineering operations. As a Senior Consultant in Engineering Foundry, AI & E/EaaS - DevOps, you will support the design, implementation, and optimization…
Added 2 mins ago
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Cloud Engineer
Eliassen Group
Tallahassee, FL
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…
Added 2 mins ago
EG
Senior Software Engineer
Eliassen Group
Orlando, FL
- $86.96 to $90.31 USD / hour
Our client seeks a Senior Software Engineer to design, build, and support integrations for an AI-enabled employee assistant that helps users find answers, request services, and complete HR…
Added 19 mins ago
CU
Part-Time Online Course Facilitator: AI/ML Technology and Architecture
Cornell University
Remote, United States
- Part-time
Brings substantial professional experience as a data scientist, machine learning engineer, NLP engineer, AI engineer, or AI/software architect, with a track record of building and deploying…
Added 22 mins ago
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Mid/Senior Full Stack AI Engineer
True Talent Solutions Partners
San Francisco, CA
- $180,000 to $250,000 USD / year
Added 22 mins ago
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Senior Software Engineer
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $119,800 to $261,000 USD / year
If you’re a Senior Software Engineer passionate about AI innovation, Copilot experiences, and building systems that empower thousands of sellers and marketers worldwide, this is your…
Added 22 mins ago
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Senior Emulation Engineer
Microsoft
CA · TX · WA · OR · NC · Mountain View, CA · Austin, TX · Redmond, WA · Hillsboro, OR · Raleigh, NC · Mountain View · Austin · Redmond · Hillsboro · Raleigh
- $119,800 to $261,000 USD / year
…to customers and partners worldwide and we are looking for a Senior Emulation Engineer to help achieve that…
Added 23 mins ago
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Technical Support Engineer
Microsoft
TX · NC · WA · Irving, TX · Charlotte, NC · Redmond, WA · Irving · Charlotte · Redmond
- $86,100 to $187,400 USD / year
…people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will…
Added 23 mins ago
M
Senior Software Engineer
Microsoft
WA · GA · Redmond, WA · Atlanta, GA · Redmond · Atlanta
- $119,800 to $261,000 USD / year
Added 23 mins ago
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Senior Principal Design Verification Engineer
Microsoft
WA · CA · TX · NC · OR · Redmond, WA · Mountain View, CA · Austin, TX · Raleigh, NC · Hillsboro, OR · Redmond · Mountain View · Austin · Raleigh · Hillsboro
- $165,600 to $331,200 USD / year
As a Senior Principal Design Verification Engineer on the AISiE SoC Design Verification team, you will architect and drive complex pre-silicon verification, including SoC security…
Added 23 mins ago
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Senior Hardware Engineer
Microsoft
CA · WA · TX · NC · OR · Mountain View, CA · Redmond, WA · Austin, TX · Raleigh, NC · Hillsboro, OR · Mountain View · Redmond · Austin · Raleigh · Hillsboro
- $119,800 to $261,000 USD / year
…AI, and agentic workflows. We are looking for a Sr. Hardware Engineer to solve challenging hardware, firmware, software, and system-level problems across Microsoft’s Global Azure Cloud…
Added 44 mins ago
Mechanical Engineering DE Analysis, Mid-level to Senior
AeroVironment
Albuquerque, NM
AeroVironment is seeking a Mechanical Engineer with a strong background in engineering analysis to support the development of advanced directed energy systems. This role will focus on the…
Added 44 mins ago
EG
Cloud Engineer
Eliassen Group
Santa Fe, NM
- $70 to $88 USD / hour
Our client seeks a senior Cloud Engineer to own and stabilize a legacy GCP and Azure footprint while assisting with conversions and decommissioning. The role will support automation efforts…

Microsoft

Technical Support Engineer

TX, United States
NC, United States
WA, United States
Irving, TX, United States
Charlotte, NC, United States
Redmond, WA, United States
Irving, United States
Charlotte, United States
Redmond, United States

$86,100 to $187,400 USD / year

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Job details

Pay: $86,100 to $187,400 USD / year
Apply by: May 4, 2027
Experience: 5+ years of technical support, technical consulting experience, or information technology experience
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Case Resolution and Daily Operations

Leads the cross-team collaboration for the resolution of highly complex, cross-technology customer scenarios. Engages engineering teams by providing technical analysis and findings to drive efficient incident resolution. Models all case-handling standards with a continuous focus on speed and quality, and acts as a mentor to other Technical Support Engineers. Ensures that all customer interactions reflect a commitment to excellence in service and high levels of customer satisfaction. Acts as an advisor to customers and informs them of the status and solution to their issues, demonstrating Communicating Effectively, Accountability, Resourceful, Empathy, and Situational awareness (CARES) behaviors. Mentors others on AI-assisted troubleshooting, case quality, direction of the case, and learning opportunities.

Product/Process Improvement

Influences process improvements across workgroups, leveraging strong Customer Zero feedback loops, AI-enabled efficiencies, and quality feedback to the Product Group (PG). Reinforces recognition of cross-team trends and pattern-based improvements, collaborating with other teams to enhance overall effectiveness. Provides feedback and collaborates on feature enhancements and automation techniques to improve product serviceability. Integrates insights from case discussions and triage meetings to inform ongoing process enhancements. Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.

Readiness and Knowledge Management

Develops and delivers advanced readiness materials to enhance knowledge capabilities within the team. Utilizes AI and other insights to elevate team capability and support ongoing learning. Implements readiness programs through mentoring, content creation, and learning sessions, contributing significantly to the content and readiness strategy. Acts as a resource for other teams by providing specialized training and support on complex problem-solving techniques.

Security

Reviews technical solutions for security impact and risk exposure. Strengthens Security by Design practices across the team to ensure all operations meet the highest security standards. Actively monitors and responds to security management notifications and events, keeping the team informed of potential security threats. Promotes Secure Future Initiative (SFI) behaviors by strengthening security awareness and proactive risk management across teams and partners. Applies secure troubleshooting practices. Ensures documentation meets compliance. Completes all required security, compliance and privacy trainings in accordance with standards. Adheres to security and privacy requirements. Adheres to SFI for secure handling of customer data and all engagem

Other:

Embody our culture and values

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience OR equivalent experience.

Other Requirements:

Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications:

5+ years of technical support, technical consulting experience, or information technology experience
Storage performance and reliability tracing and troubleshooting (Storport, iSCSI, MPIO, etc.).
Configuring and troubleshooting backups using VSS and Windows Server Backup.
Management of Hyper-V and virtual machine (VM) deployment, management, and troubleshooting.
Creation, management and troubleshooting of Windows Failover Clustering (WFC).
Utilizing Windows Server management tools (MMC, Server Manager, RSAT, Windows Admin Center, Azure Arc, etc.).
Managing and troubleshooting Windows features and functionality with PowerShell and other command line and remote utilities.
Reviewing various types of data including event logs, performance monitor captures, network traces and cluster logs.
Identifying network configuration and connectivity issues using methods including network tracing and analysis for various technologies and protocols (TCP/IP, SMB, UDP, RDMA, etc.).
Isolating performance issues using Performance Monitor (Perfmon) counters, Windows Performance Recorder (WPR) and other tools and techniques.

Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Technical support
CSS
Troubleshoot
Problem solving
Collaboration
Research
Troubleshooting
Computer science
Computer technology
Provide technical expertise
Microsoft Windows Server
Microsoft Windows
Microsoft Azure
Microsoft PowerShell

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