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Added 19 mins ago
M
Technical Support Engineer
Microsoft
TX · NC · WA · Irving, TX · Charlotte, NC · Redmond, WA · Irving · Charlotte · Redmond
- $86,100 to $187,400 USD / year
…delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate…
Added 20 mins ago
M
Senior Software Engineer - Networking
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…processing, connection management, performance, reliability, and network security. You will analyze complex networking behavior using packet captures, telemetry, tracing, and protocol-level…
Added 20 mins ago
M
Digital Solution Engineer - Cloud & AI Infrastructure
Microsoft
United States
- $86,100 to $187,400 USD / year
As a Cloud & AI Infrastructure Solution Engineer, you will play a key role in helping customers modernize their Platform Estate, including hardware, software, applications, databases,…
Added 20 mins ago
M
Security Engineer II - Red Team
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
We are looking for a Security Engineer II to execute operations and collaborate with other experienced red teamers to identify and exploit vulnerabilities across all layers of services,…
Added 20 mins ago
M
Microwave Design and Layout Engineer
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
As a Microwave Design and Layout Engineer you will design and test the readout system for topological qubits at the component, subsystem and system levels. This opportunity will allow you…
Added 20 mins ago
M
*Child* Senior Software Engineer
Microsoft
United States
- $119,800 to $261,000 USD / year
…team, tasked with designing, building, and operating critical network offerings that set us apart from our competitors. We provide the software systems behind our cloud-scale load balancing…
Added 40 mins ago
R&D Engineer 2/3
Los Alamos National Laboratory
Los Alamos, NM
This position will be filled at either the R&D Engineer 2 or 3 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will be assigned if…
Added 40 mins ago
Systems Engineer (R&D Engineer 2 or 3)
Los Alamos National Laboratory
Los Alamos, NM
This position will be filled at either the R&D Engineer 2 / 3 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will be assigned if…
Added 40 mins ago
Neutron, Gamma, and Particle Sensing Systems Engineer (R&D Engineer 4)
Los Alamos National Laboratory
Los Alamos, NM
…Implementation group (ISR-7) is seeking an experienced systems engineer to join our diverse and collaborative team. As a member of ISR-7, your role will be to translate mission needs into…
Added 40 mins ago
R&D Engineer 2/3
Los Alamos National Laboratory
Los Alamos, NM
This position will be filled at either the R&D Engineer 2 or R&D Engineer 3 level, depending on the qualifications and experience of the selected candidate. Additional responsibilities will…
Added 40 mins ago
R&D Engineer 3/4
Los Alamos National Laboratory
Los Alamos, NM
R&D Engineer 3's may be called upon to assist and serve a leadership role for performing causal analysis, and in quality assurance performance audits, assessments and surveillances. In…
Added 40 mins ago
Netapp / Linux Solutions Architect (Solutions Architect 4)
Los Alamos National Laboratory
Los Alamos, NM
We are seeking a Solutions Architect 4 (SA-4) to join the SSO-3 Linux Team. In this role, you will serve as both a principal storage architect and systems administrator for NetApp systems.…
Added 40 mins ago
Linux Systems Engineer (Cybersecurity Technical Staff 2)
Los Alamos National Laboratory
Los Alamos, NM
The Special Security Operations IT & Cyber Group (SSO-3) is seeking a skilled and motivated Linux systems engineer to join our Linux Services Team. This team designs, deploys, and maintains…
Added 40 mins ago
Structural Dynamics Engineer (R&D Engineer 2/3)
Los Alamos National Laboratory
Los Alamos, NM
We are seeking an engineer with a passion for structural dynamics to join the testing development and structural analysis (TDSA) team. Our mission is to improve dynamic analysis of weapons…
Added 46 mins ago
Cloud Engineer
Maximus
Providence, RI
AWS Solutions Architect - Associate, Azure Fundamentals, Google Associate Cloud Engineer Certification, IBM Certified Technical Advocate - Cloud v5, or other cloud certification.
Added 46 mins ago
Lead Field Service Engineer – Automation
GE Vernova
Unspecified, RI
…electronics, battery energy storage systems (BESS), and solar solutions that help utilities, developers, and industrial customers generate, convert, and store energy more…
Added 50 mins ago
M
Senior Optical Transport SME
ManpowerGroup
Howard County, MD
- $85 to $92 USD / hour
Job Title: Senior Network Engineer (Senior Optical Transport SME)
Added 50 mins ago
Unified Communications Lead Engineer w/Public Trust
TekSynap
Suitland, MD
We are seeking a Unified Communications Lead Engineer. Theideal candidateis responsible forprovidingsupport for enterprise collaboration, voice, video, conferencing, and unified…
Added 50 mins ago
ForeScout Project Lead w/Public Trust
TekSynap
Suitland, MD
Engineer, administer, and maintain ForeScout network security solutions supporting network access control (NAC) and cybersecurity automation initiatives.
Added 50 mins ago
Senior Software Engineer (Ansible Automation)
Sealing Technologies
Columbia, MD
Sealing Technologies, a Parsons Company, is looking to hire a talented and experienced Software Engineer to join our dynamic team of engineers delivering cutting-edge solutions. You will be…
Added 50 mins ago
Software Engineer (Infrastructure Automation)
Sealing Technologies
Columbia, MD
Sealing Technologies, a Parsons Company, is looking to hire a talented Software Engineer to join our dynamic team of engineers delivering cutting-edge solutions. You will be performing…
Added 51 mins ago
Network Engineer / Principal Network Engineer
Northrop Grumman
Baltimore, MD
…Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We’re looking for innovators who can help us keep building on our wide portfolio…
Added 51 mins ago
Network Implementation Engineer
BOOZ, ALLEN & HAMILTON, INC.
Fort Meade, MD
Maintain responsibility for completing site surveys and creating structured designs for the customer's network in support of voice, data, security, and audio and visual systems. Design…
Added 58 mins ago
RQ228116 NCIS Network Engineer | Shift Work | Active TS/SCI clearance
GD Information Technology, Inc.
United States
Transform technology into opportunity as a Network Engineer with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the…
Added 58 mins ago
Field Engineer
GD Information Technology, Inc.
United States
…government, defense, and intelligence projects. Join GDIT as a Field Engineer Senior for a career where your growth is just as important as the mission you…

Microsoft

Technical Support Engineer

TX, United States
NC, United States
WA, United States
Irving, TX, United States
Charlotte, NC, United States
Redmond, WA, United States
Irving, United States
Charlotte, United States
Redmond, United States

$86,100 to $187,400 USD / year

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Job details

Pay: $86,100 to $187,400 USD / year
Apply by: May 4, 2027
Experience: 5+ years of technical support, technical consulting experience, or information technology experience
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Case Resolution and Daily Operations

Leads the cross-team collaboration for the resolution of highly complex, cross-technology customer scenarios. Engages engineering teams by providing technical analysis and findings to drive efficient incident resolution. Models all case-handling standards with a continuous focus on speed and quality, and acts as a mentor to other Technical Support Engineers. Ensures that all customer interactions reflect a commitment to excellence in service and high levels of customer satisfaction. Acts as an advisor to customers and informs them of the status and solution to their issues, demonstrating Communicating Effectively, Accountability, Resourceful, Empathy, and Situational awareness (CARES) behaviors. Mentors others on AI-assisted troubleshooting, case quality, direction of the case, and learning opportunities.

Product/Process Improvement

Influences process improvements across workgroups, leveraging strong Customer Zero feedback loops, AI-enabled efficiencies, and quality feedback to the Product Group (PG). Reinforces recognition of cross-team trends and pattern-based improvements, collaborating with other teams to enhance overall effectiveness. Provides feedback and collaborates on feature enhancements and automation techniques to improve product serviceability. Integrates insights from case discussions and triage meetings to inform ongoing process enhancements. Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.

Readiness and Knowledge Management

Develops and delivers advanced readiness materials to enhance knowledge capabilities within the team. Utilizes AI and other insights to elevate team capability and support ongoing learning. Implements readiness programs through mentoring, content creation, and learning sessions, contributing significantly to the content and readiness strategy. Acts as a resource for other teams by providing specialized training and support on complex problem-solving techniques.

Security

Reviews technical solutions for security impact and risk exposure. Strengthens Security by Design practices across the team to ensure all operations meet the highest security standards. Actively monitors and responds to security management notifications and events, keeping the team informed of potential security threats. Promotes Secure Future Initiative (SFI) behaviors by strengthening security awareness and proactive risk management across teams and partners. Applies secure troubleshooting practices. Ensures documentation meets compliance. Completes all required security, compliance and privacy trainings in accordance with standards. Adheres to security and privacy requirements. Adheres to SFI for secure handling of customer data and all engagem

Other:

Embody our culture and values

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience OR equivalent experience.

Other Requirements:

Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications:

5+ years of technical support, technical consulting experience, or information technology experience
Storage performance and reliability tracing and troubleshooting (Storport, iSCSI, MPIO, etc.).
Configuring and troubleshooting backups using VSS and Windows Server Backup.
Management of Hyper-V and virtual machine (VM) deployment, management, and troubleshooting.
Creation, management and troubleshooting of Windows Failover Clustering (WFC).
Utilizing Windows Server management tools (MMC, Server Manager, RSAT, Windows Admin Center, Azure Arc, etc.).
Managing and troubleshooting Windows features and functionality with PowerShell and other command line and remote utilities.
Reviewing various types of data including event logs, performance monitor captures, network traces and cluster logs.
Identifying network configuration and connectivity issues using methods including network tracing and analysis for various technologies and protocols (TCP/IP, SMB, UDP, RDMA, etc.).
Isolating performance issues using Performance Monitor (Perfmon) counters, Windows Performance Recorder (WPR) and other tools and techniques.

Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Technical support
CSS
Troubleshoot
Problem solving
Collaboration
Research
Troubleshooting
Computer science
Computer technology
Provide technical expertise
Microsoft Windows Server
Microsoft Windows
Microsoft Azure
Microsoft PowerShell

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