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Added 2 mins ago
M
Software Engineer II - CTJ - TS/SCI
Microsoft
VA · WA · Reston, VA · Redmond, WA · Reston · Redmond
- $102,100 to $219,200 USD / year
Microsoft has an exciting opportunity for a Software Engineer in the Cloud+AI Silver Team. This team will be responsible for deploying and operating a Secure Work Area, including the…
Added 2 mins ago
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Construction Project Engineer
Microsoft
WY · Cheyenne, WY · Cheyenne
- $97,600 to $206,400 USD / year
The Construction Project Engineer supports the planning, execution, and closeout of construction projects by ensuring timely coordination, documentation control, and stakeholder…
Added 2 mins ago
M
Principal Software Engineer - AI Experiences, Advertising
Microsoft
CA · WA · Mountain View, CA · Redmond, WA · Mountain View · Redmond
- $142,800 to $304,200 USD / year
If you're a Principal Software Engineer passionate about AI innovation, Copilot experiences, and building systems that empower thousands of sellers and marketers worldwide, this is your…
Added 2 mins ago
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Principal, Digital Security Engineer
Microsoft
TX · ND · MN · AZ · CO · Dallas, TX · Fargo, ND · Minneapolis, MN · Phoenix, AZ · Denver, CO · Dallas · Fargo · Minneapolis · Phoenix · Denver
- $130,900 to $272,300 USD / year
As a Principal, Digital Security Engineer you will take the lead in harnessing the power of AI to achieve customer leadership. Your efforts will be instrumental in executing solution sales…
Added 10 mins ago
CU
Part-Time Online Course Facilitator: AI/ML Technology and Architecture
Cornell University
Remote, United States
- Part-time
To be considered for this position, please include a cover letter with your application materials.
Added 13 mins ago
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Senior Software Engineer
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $119,800 to $261,000 USD / year
If you’re a Senior Software Engineer passionate about AI innovation, Copilot experiences, and building systems that empower thousands of sellers and marketers worldwide, this is your…
Added 13 mins ago
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Senior Sourcing Engineer - Display
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
As a Senior Sourcing Engineer on the Display Sourcing team, you will drive sourcing strategy for displays and touchscreen technologies that bring our Surface products to life, influencing…
Added 13 mins ago
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Senior Emulation Engineer
Microsoft
CA · TX · WA · OR · NC · Mountain View, CA · Austin, TX · Redmond, WA · Hillsboro, OR · Raleigh, NC · Mountain View · Austin · Redmond · Hillsboro · Raleigh
- $119,800 to $261,000 USD / year
…partners worldwide and we are looking for a Senior Emulation Engineer to help achieve that…
Added 14 mins ago
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Technical Support Engineer
Microsoft
TX · NC · WA · Irving, TX · Charlotte, NC · Redmond, WA · Irving · Charlotte · Redmond
- $86,100 to $187,400 USD / year
…delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate…
Added 14 mins ago
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Electrical Engineer
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
We are seeking a Subject Matter Expert Electrical Engineer to join Microsoft Cloud Operations and Innovation (CO&I). CO&I is the team behind the cloud. Within CO&I, the Datacenter…
Added 14 mins ago
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Senior Silicon Design Verification Engineer
Microsoft
CA · Mountain View, CA · Mountain View
- $119,800 to $261,000 USD / year
…and we are looking for a Senior Silicon Design Verification Engineer to help achieve that…
Added 14 mins ago
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Principal Software Engineer
Microsoft
WA · NY · CA · Redmond, WA · Mountain View, CA · Sunnyvale, CA · Redmond · New York · Mountain View · Sunnyvale
- $142,800 to $304,200 USD / year
As a Principal Software Engineer, on the Substrate Application Platform team, you will help build the next generation platform for internal and external developers and agents to access M365…
Added 14 mins ago
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Business Program Management
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
…technologies, and operating mechanisms that shape customer and engineer experiences. We reduce friction, improve consistency, and accelerate adoption so engineers can focus on solving…
Added 14 mins ago
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Principal Software Engineer - Cloud Infrastructure & AI Systems
Microsoft
WA · TX · OR · CA · NC · Redmond, WA · Austin, TX · Hillsboro, OR · Mountain View, CA · Raleigh, NC · Redmond · Austin · Hillsboro · Mountain View · Raleigh
- $142,800 to $304,200 USD / year
…global infrastructure. We are seeking a Principal Software Engineer to architect and deliver highly scalable cloud services that enable firmware lifecycle management across multiple…
Added 14 mins ago
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Principal Software Engineer
Microsoft
United States
- $165,600 to $331,200 USD / year
Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java,…
Added 14 mins ago
M
Senior Software Engineer
Microsoft
WA · GA · Redmond, WA · Atlanta, GA · Redmond · Atlanta
- $119,800 to $261,000 USD / year
Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java,…
Added 14 mins ago
M
Senior Software Engineer - Networking
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $261,000 USD / year
…with standards bodies such as the IETF. This Senior Software Engineer role offers the opportunity within the Windows CoreOS Networking Team to solve challenging systems problems and advance…
Added 14 mins ago
M
Sr Digital Solution Engineer - Cloud & AI Data
Microsoft
United States
- $106,400 to $222,600 USD / year
…we invite you to join our team as a Cloud & AI Data Solution Engineer for education customers at Microsoft…
Added 14 mins ago
M
Digital Solution Engineer - Cloud & AI Infrastructure
Microsoft
United States
- $86,100 to $187,400 USD / year
…Frontier AI era? Join us as a Cloud & AI Infrastructure Solution Engineer for nonprofit customers at Microsoft…
Added 14 mins ago
M
Senior Principal Design Verification Engineer
Microsoft
WA · CA · TX · NC · OR · Redmond, WA · Mountain View, CA · Austin, TX · Raleigh, NC · Hillsboro, OR · Redmond · Mountain View · Austin · Raleigh · Hillsboro
- $165,600 to $331,200 USD / year
As a Senior Principal Design Verification Engineer on the AISiE SoC Design Verification team, you will architect and drive complex pre-silicon verification, including SoC security…
Added 14 mins ago
M
Principal Hardware Engineer
Microsoft
WA · CA · OR · NC · TX · Redmond, WA · Mountain View, CA · Hillsboro, OR · Raleigh, NC · Austin, TX · Redmond · Mountain View · Hillsboro · Raleigh · Austin
- $142,800 to $304,200 USD / year
We are looking for a Principal Hardware Engineer to join the team.
Added 14 mins ago
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Security Engineer II - Red Team
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
We are looking for a Security Engineer II to execute operations and collaborate with other experienced red teamers to identify and exploit vulnerabilities across all layers of services,…
Added 14 mins ago
M
Microwave Design and Layout Engineer
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
As a Microwave Design and Layout Engineer you will design and test the readout system for topological qubits at the component, subsystem and system levels. This opportunity will allow you…
Added 14 mins ago
M
Senior Hardware Engineer
Microsoft
CA · WA · TX · NC · OR · Mountain View, CA · Redmond, WA · Austin, TX · Raleigh, NC · Hillsboro, OR · Mountain View · Redmond · Austin · Raleigh · Hillsboro
- $119,800 to $261,000 USD / year
…AI, and agentic workflows. We are looking for a Sr. Hardware Engineer to solve challenging hardware, firmware, software, and system-level problems across Microsoft’s Global Azure Cloud…
Added 14 mins ago
M
*Child* Senior Software Engineer
Microsoft
United States
- $119,800 to $261,000 USD / year
We are currently seeking Software Engineer to join the Azure software load balancing team in our mission to create the world's best cloud. The successful candidate will help develop our…

Microsoft

Technical Support Engineer

TX, United States
NC, United States
WA, United States
Irving, TX, United States
Charlotte, NC, United States
Redmond, WA, United States
Irving, United States
Charlotte, United States
Redmond, United States

$86,100 to $187,400 USD / year

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Job details

Pay: $86,100 to $187,400 USD / year
Apply by: May 4, 2027
Experience: 5+ years of technical support, technical consulting experience, or information technology experience
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Case Resolution and Daily Operations

Leads the cross-team collaboration for the resolution of highly complex, cross-technology customer scenarios. Engages engineering teams by providing technical analysis and findings to drive efficient incident resolution. Models all case-handling standards with a continuous focus on speed and quality, and acts as a mentor to other Technical Support Engineers. Ensures that all customer interactions reflect a commitment to excellence in service and high levels of customer satisfaction. Acts as an advisor to customers and informs them of the status and solution to their issues, demonstrating Communicating Effectively, Accountability, Resourceful, Empathy, and Situational awareness (CARES) behaviors. Mentors others on AI-assisted troubleshooting, case quality, direction of the case, and learning opportunities.

Product/Process Improvement

Influences process improvements across workgroups, leveraging strong Customer Zero feedback loops, AI-enabled efficiencies, and quality feedback to the Product Group (PG). Reinforces recognition of cross-team trends and pattern-based improvements, collaborating with other teams to enhance overall effectiveness. Provides feedback and collaborates on feature enhancements and automation techniques to improve product serviceability. Integrates insights from case discussions and triage meetings to inform ongoing process enhancements. Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.

Readiness and Knowledge Management

Develops and delivers advanced readiness materials to enhance knowledge capabilities within the team. Utilizes AI and other insights to elevate team capability and support ongoing learning. Implements readiness programs through mentoring, content creation, and learning sessions, contributing significantly to the content and readiness strategy. Acts as a resource for other teams by providing specialized training and support on complex problem-solving techniques.

Security

Reviews technical solutions for security impact and risk exposure. Strengthens Security by Design practices across the team to ensure all operations meet the highest security standards. Actively monitors and responds to security management notifications and events, keeping the team informed of potential security threats. Promotes Secure Future Initiative (SFI) behaviors by strengthening security awareness and proactive risk management across teams and partners. Applies secure troubleshooting practices. Ensures documentation meets compliance. Completes all required security, compliance and privacy trainings in accordance with standards. Adheres to security and privacy requirements. Adheres to SFI for secure handling of customer data and all engagem

Other:

Embody our culture and values

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience OR equivalent experience.

Other Requirements:

Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications:

5+ years of technical support, technical consulting experience, or information technology experience
Storage performance and reliability tracing and troubleshooting (Storport, iSCSI, MPIO, etc.).
Configuring and troubleshooting backups using VSS and Windows Server Backup.
Management of Hyper-V and virtual machine (VM) deployment, management, and troubleshooting.
Creation, management and troubleshooting of Windows Failover Clustering (WFC).
Utilizing Windows Server management tools (MMC, Server Manager, RSAT, Windows Admin Center, Azure Arc, etc.).
Managing and troubleshooting Windows features and functionality with PowerShell and other command line and remote utilities.
Reviewing various types of data including event logs, performance monitor captures, network traces and cluster logs.
Identifying network configuration and connectivity issues using methods including network tracing and analysis for various technologies and protocols (TCP/IP, SMB, UDP, RDMA, etc.).
Isolating performance issues using Performance Monitor (Perfmon) counters, Windows Performance Recorder (WPR) and other tools and techniques.

Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Technical support
CSS
Troubleshoot
Problem solving
Collaboration
Research
Troubleshooting
Computer science
Computer technology
Provide technical expertise
Microsoft Windows Server
Microsoft Windows
Microsoft Azure
Microsoft PowerShell

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