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Added 13 mins ago
M
Technical Support Engineer
Microsoft
TX · NC · WA · Irving, TX · Charlotte, NC · Redmond, WA · Irving · Charlotte · Redmond
- $86,100 to $187,400 USD / year
…delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate…
Added 13 mins ago
M
Business Program Management
Microsoft
WA · Redmond, WA · Redmond
- $97,600 to $206,400 USD / year
Experience with configuration governance, change management, reporting, workflow improvement, or automation.
Added 29 mins ago
O
Lead Software Engineer - City
OKC
OKLAHOMA CITY, OK · Oklahoma City, OK
- $39.52 to $60.39 USD / hour
The Lead Software Engineer is responsible for being a lead technical resource on a team of software engineers and developers and ensuring the successful delivery of high-quality software…
Added 34 mins ago
R&D Engineer 3
Los Alamos National Laboratory
Los Alamos, NM
Los Alamos National Laboratory is seeking an experienced mechanical engineer to join the Space Instrument Realization Group (ISR-5). In this role, you will lead the design, analysis,…
Added 34 mins ago
Linux Systems Engineer (Cybersecurity Technical Staff 2)
Los Alamos National Laboratory
Los Alamos, NM
Strong expertise with automation and configuration management tools (Ansible, Bash)
Added 34 mins ago
Linux Systems Engineer (Cybersecurity Technical Staff 1)
Los Alamos National Laboratory
Los Alamos, NM
The Special Security Operations IT & Cyber Group (SSO-3) is seeking a motivated Linux Systems Engineer to join our Linux Services Team. This team supports, deploys, and maintains secure…
Added 34 mins ago
Mechanical Engineering DE Analysis, Mid-level to Senior
AeroVironment
Albuquerque, NM
Participate in design reviews, requirements development, configuration management, and technical peer reviews.
Added 40 mins ago
Lead Field Service Engineer – Automation
GE Vernova
Unspecified, RI
Operational Integration: Execute complex integrations between Power Management Systems (PMS) and automation platforms, ensuring seamless synchronization and load-sharing performance.
Added 44 mins ago
Elastic Agent Engineer
Leidos
Adelphi, MD
Experience implementing standardized deployment, configuration management, and lifecycle processes for large-scale endpoint environments.
Added 44 mins ago
Senior Cloud Engineer - AWS w/Public Trust
TekSynap
Suitland, MD
Support the configuration, administration, and management of cloud architecture environments.
Added 44 mins ago
ForeScout Project Lead w/Public Trust
TekSynap
Suitland, MD
Engineer, administer, and maintain ForeScout network security solutions supporting network access control (NAC) and cybersecurity automation initiatives.
Added 44 mins ago
Lead DevSecOps Engineer
Leidos
Gaithersburg, MD
Leidos is seeking a Lead DevSecOps Engineer to join the Air Traffic Business Area within the Homeland Sector, supporting the development of the Leidos Common Automation Platform (L-CAP).…
Added 44 mins ago
M
Workday Adaptive Planning Engineer - RQ396
ManpowerGroup
Rockville, MD
- $77 to $82 USD / hour
We are seeking a Workday Adaptive Planning Engineer to design, build, and maintain financial planning and forecasting solutions on Workday Adaptive Planning.
Added 44 mins ago
Senior Principal Cyber Security Engineer Specialist
Concurrent Technologies Corporation
Columbia, MD
…authentication/authorization, intrusion detection, contingency planning, configuration/change management, auditing, and incident…
Added 44 mins ago
Senior Software Engineer (Ansible Automation)
Sealing Technologies
Columbia, MD
Writing, testing, and maintaining Ansible playbooks, roles, collections, and custom modules, with a deep understanding of Jinja2 and configuration management
Added 45 mins ago
Senior Cloud Engineer
CACI International
Bethesda, MD
CACI is seeking a hands-on Senior CloudDoors Engineer to sustain and enhance CloudDoors, an existing enterprise cloud provisioning and governance service supporting mission customers. This…
Added 52 mins ago
RQ228116 NCIS Network Engineer | Shift Work | Active TS/SCI clearance
GD Information Technology, Inc.
United States
Experience with configuration and management of firewalls; Cisco Firepower, Palo Alto, Forcepoint Sidewinder, and Juniper
Added 58 mins ago
Senior Manufacturing Systems Engineer - PLC Systems
Amgen
Holly Springs, NC
…maintenance, system administration, and Automation System spare parts…
Added 59 mins ago
T
Zero Trust Implementation Lead
TEKsystems
Greensboro, NC
- $66.67 to $83.33 USD / hour
We are seeking an experienced Security Engineer to accelerate execution of an enterprise Zero Trust program across a global retail, corporate office, distribution center, and data center…
Added 59 mins ago
EC
Software Engineer
Eaton Corporation
Raleigh, NC
- $80,000 to $118,000 USD / year
We are seeking an Embedded Software Engineer to support the integration, configuration, and validation of power monitoring and metering solutions for Remote Power Panels (RPPs) and related…
Added 59 mins ago
Senior Embedded Systems Verification Engineer
Eaton Corporation
Raleigh, NC
Experience using requirements management, defect tracking, and configuration management tools such as JIRA, Azure DevOps, DOORS, Jama, GitLab, Zephyr, or equivalent platforms.
Added 1 hour ago
Integration Engineer (Middleware/API)
CGI Technologies and Solutions, Inc.
Charlotte, NC
CGI is looking for an Integration Engineer to build and run the middleware that connects business applications for a global leader in the transportation and financial services industry. You…
Added 1 hour ago
T
MQ/ Kafka Automation Engineer
TEKsystems
Charlotte, NC
- $89.74 USD / hour
Automating platform deployments, configuration management, and operational processes using Terraform, Python, and Ansible.
Added 1 hour ago
Senior Design Engineer
Divergent
Torrance, CA
Demonstrated development and configuration management experience on technically complex hardware products.
Added 1 hour ago
Data Center Controls Engineer, Boling, TX
Amazon
Boling, TX
…within the data centers. Automation systems consist of building management system (BMS) and electrical power monitoring system (EPMS). Using Amazon leadership principles, you will develop…

Microsoft

Technical Support Engineer

TX, United States
NC, United States
WA, United States
Irving, TX, United States
Charlotte, NC, United States
Redmond, WA, United States
Irving, United States
Charlotte, United States
Redmond, United States

$86,100 to $187,400 USD / year

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Job details

Pay: $86,100 to $187,400 USD / year
Apply by: May 4, 2027
Experience: 5+ years of technical support, technical consulting experience, or information technology experience
Posting language: English
Posted: Nov 5, 2026

Original job description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market. Within MCAPS - Core, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Case Resolution and Daily Operations

Leads the cross-team collaboration for the resolution of highly complex, cross-technology customer scenarios. Engages engineering teams by providing technical analysis and findings to drive efficient incident resolution. Models all case-handling standards with a continuous focus on speed and quality, and acts as a mentor to other Technical Support Engineers. Ensures that all customer interactions reflect a commitment to excellence in service and high levels of customer satisfaction. Acts as an advisor to customers and informs them of the status and solution to their issues, demonstrating Communicating Effectively, Accountability, Resourceful, Empathy, and Situational awareness (CARES) behaviors. Mentors others on AI-assisted troubleshooting, case quality, direction of the case, and learning opportunities.

Product/Process Improvement

Influences process improvements across workgroups, leveraging strong Customer Zero feedback loops, AI-enabled efficiencies, and quality feedback to the Product Group (PG). Reinforces recognition of cross-team trends and pattern-based improvements, collaborating with other teams to enhance overall effectiveness. Provides feedback and collaborates on feature enhancements and automation techniques to improve product serviceability. Integrates insights from case discussions and triage meetings to inform ongoing process enhancements. Implements strategic business decisions with customers, partners, and teams to increase market share. Influences peers to implement strategy.

Readiness and Knowledge Management

Develops and delivers advanced readiness materials to enhance knowledge capabilities within the team. Utilizes AI and other insights to elevate team capability and support ongoing learning. Implements readiness programs through mentoring, content creation, and learning sessions, contributing significantly to the content and readiness strategy. Acts as a resource for other teams by providing specialized training and support on complex problem-solving techniques.

Security

Reviews technical solutions for security impact and risk exposure. Strengthens Security by Design practices across the team to ensure all operations meet the highest security standards. Actively monitors and responds to security management notifications and events, keeping the team informed of potential security threats. Promotes Secure Future Initiative (SFI) behaviors by strengthening security awareness and proactive risk management across teams and partners. Applies secure troubleshooting practices. Ensures documentation meets compliance. Completes all required security, compliance and privacy trainings in accordance with standards. Adheres to security and privacy requirements. Adheres to SFI for secure handling of customer data and all engagem

Other:

Embody our culture and values

Qualifications

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience OR equivalent experience.

Other Requirements:

Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications:

5+ years of technical support, technical consulting experience, or information technology experience
Storage performance and reliability tracing and troubleshooting (Storport, iSCSI, MPIO, etc.).
Configuring and troubleshooting backups using VSS and Windows Server Backup.
Management of Hyper-V and virtual machine (VM) deployment, management, and troubleshooting.
Creation, management and troubleshooting of Windows Failover Clustering (WFC).
Utilizing Windows Server management tools (MMC, Server Manager, RSAT, Windows Admin Center, Azure Arc, etc.).
Managing and troubleshooting Windows features and functionality with PowerShell and other command line and remote utilities.
Reviewing various types of data including event logs, performance monitor captures, network traces and cluster logs.
Identifying network configuration and connectivity issues using methods including network tracing and analysis for various technologies and protocols (TCP/IP, SMB, UDP, RDMA, etc.).
Isolating performance issues using Performance Monitor (Perfmon) counters, Windows Performance Recorder (WPR) and other tools and techniques.

Technical Support Engineering IC4 - The typical base pay range for this role across the U.S. is USD $86,100 - $169,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $113,300 - $187,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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More about this job

Skills

Technical support
CSS
Troubleshoot
Problem solving
Collaboration
Research
Troubleshooting
Computer science
Computer technology
Provide technical expertise
Microsoft Windows Server
Microsoft Windows
Microsoft Azure
Microsoft PowerShell

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