Jobs in the United States

25+ jobs

Added 6 hours ago
Cloud Security Architect (Sr)
Systems Engineering Solutions Corporation
Hanscom Air Force Base, MA
…This position will coordinate across multiple areas as the program supports AWS, Azure, Google, and Oracle clouds. This is an exciting opportunity to use your experience to modernize a…
Added 6 hours ago
Cloud Security Architect (Sr)
Systems Engineering Solutions Corporation
Boston, MA
…This position will coordinate across multiple areas as the program supports AWS, Azure, Google, and Oracle clouds. This is an exciting opportunity to use your experience to modernize a…
Added 6 hours ago
Sr. Manager - Cybersecurity
AEVEX
Tampa, FL
The Senior Manager - Cybersecurity will lead cybersecurity across enterprise IT and defense program environments, combining strong technical expertise with effective people management and a…
Added 7 hours ago
Sr Pre-Construction Manager, GES NA, Design and Construction
Amazon.com Services LLC
Boston, MA · Austin, TX · Nashville, TN · Arlington, VA · Bellevue, WA · New York, NY · Irving, TX · San Francisco, CA · Houston, TX
As a Senior Preconstruction Manager within Global Engineering Services (GES) North America (NA) Design & Construction (D&C), you are Amazon's senior owner's representative during the…
Added 8 hours ago
WI
Senior Manager, Advanced Analytics
Walmart Inc.
Bentonville, AR
- $156,915 to $180,000 USD / year
…complex algorithms for complex projects. Manages the testing and validation process to monitor the solution. Evaluates new data analysis techniques to support prototype development.…
Added 8 hours ago
Sr Advanced Hardware Engineer
Aerospace
Clearwater, FL
You will report directly to our engineering manager and you’ll work out of our Clearwater, Florida location on a hybrid work schedule.
Added 10 hours ago
CRM Administrator
Penn Medicine
Philadelphia, PA
…and captures all required information at key points in the customer life cycle. The CRM Administrator reports directly to the Sr. Manager CRM Platform, and sits within an expanding team…
Added 10 hours ago
RH
Senior Marketing Manager- REMOTE
Revvity Health Sciences, Inc.
Remote, United States
- $140,000 to $175,000 USD / year
The Sr. Marketing Manager, US and Canada (USCAN) leads regional marketing, owning the deployment, management, and performance of integrated online and offline campaigns. Partnering with…
Added 10 hours ago
M
Supportability Program Manager
Microsoft
WA · TX · ND · NC · Redmond, WA · Irving, TX · Fargo, ND · Charlotte, NC · Redmond · Irving · Fargo · Charlotte
- $106,400 to $222,600 USD / year
We are looking for a Sr Supportability Program Manager with advanced technical fluency and an AI solution-builder mindset to drive complex AI initiatives and help accelerate the translation…
Added 11 hours ago
PB
Model Risk Manager - Iselin, NJ
Provident Bank
Iselin, NJ
- $142,000 to $163,300 USD / year
Develop and present periodic reporting on model inventory status, validation activity, findings, remediation efforts, emerging model risks, and program effectiveness.
Added 12 hours ago
Senior Manager, Advanced Analytics
Walmart
BENTONVILLE, AR
…complex algorithms for multiple projects. Manages the testing and validation process to monitor the solution. Collaborates with Advanced Analytics Experts to develop new data analysis…
Added 12 hours ago
Sr Advanced Lifing and Fracture Mechanics Engineer
Aerospace
Phoenix, AZ
…the ability to complete analyses in accordance with internal, customer, and regulatory requirements. The engineer will also assist with technical input on material characterization test…
Added 13 hours ago
Sr Engineering Designer - Transmissions and Drive Units
General Motors LLC
Warren, MI · Pontiac, MI
This role balances performance, safety, customer experience, cost, mass, timing, dimensional robustness, and manufacturing feasibility. The designer works across engineering, manufacturing,…
Added 13 hours ago
Advanced Systems Engineer
Aerospace
Tempe, AZ
You will report directly to our Sr Engineering Program Manager and work out of our Tempe, AZ location on a hybrid work schedule.
Added 13 hours ago
Sr. Manager,Key Analytics
Navitus
SALT LAKE CITY, UT
Added 14 hours ago
Sr. TPM, Prime Air
Amazon
Seattle, WA
Amazon Prime Air (PA) is seeking a Sr. Technical Program Manager to oversee the development of functionality within our ultra-fast drone delivery operations.
Added 14 hours ago
Sr. Customer Evidence Prog Mgr, Amazon Ads
Amazon
SEATTLE, WA
We are seeking a Senior Program Manager to lead our Customer Evidence Program. This role owns the strategy, production, and distribution of case studies, proof points, and customer success…
Added 20 hours ago
WI
Senior Manager, Advanced Analytics
Walmart Inc.
Bentonville, AR
- $110,302 to $180,000 USD / year
…complex algorithms for multiple projects. Manages the testing and validation process to monitor the solution. Collaborates with Advanced Analytics Experts to develop new data analysis…
Added 1 day ago
Sr. Project Manager I (SME I) for ELMS - Active Secret
Akima, LLC
Tampa, FL
Manages the administrative/operational leadership of a project within the program guidelines set by the Program Manager and customer.
Added 1 day ago
Sr. Actuator Systems Engineer – MATLAB, Simulink
Mavensoft Technologies, LLC.
Chandler, AZ
Work under general direction of Flight Sciences Functional Manager, Functional Lead and various Program engineers.
Added 1 day ago
Sr. Principal Enterprise Wide Applications Analyst
Northrop Grumman
Remote, United States
…Overhaul Operations and will report to the Sustainment Solutions Manager. This is a remote/virtual…
Added 1 day ago
Sr Principal Electrical Engineer, CRM
MED Medtronic Inc
Minneapolis, MN
Technical Leadership: technical liaison to program management with dotted-line leadership of a team of electrical engineers
Added 1 day ago
Sr. Principal Enterprise Wide Applications Analyst
CORP-Corporate Office
Remote, United States
…Overhaul Operations and will report to the Sustainment Solutions Manager. This is a remote/virtual…
Added 1 day ago
Sr Member Engineering Stf
Lockheed Martin
Moorestown, NJ · Moorestown
Demonstrated experience as an engineer, engineering project manager or program manager.
Added 1 day ago
Senior AM Equipment Engineer
Divergent
Torrance, CA
Support Quality Engineering during audits, customer reviews, and process validation activities.

Supportability Program Manager

Microsoft · WA, United States · TX, United States · ND, United States · NC, United States · Redmond, WA, United States · Irving, TX, United States · Fargo, ND, United States · Charlotte, NC, United States · Redmond, United States · Irving, United States · Fargo, United States · Charlotte, United States · $106,400 to $222,600 USD / year

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Microsoft

Supportability Program Manager

WA, United States
TX, United States
ND, United States
NC, United States
Redmond, WA, United States
Irving, TX, United States
Fargo, ND, United States
Charlotte, NC, United States
Redmond, United States
Irving, United States
Fargo, United States
Charlotte, United States

$106,400 to $222,600 USD / year

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Job details

Pay: $106,400 to $222,600 USD / year
Apply by: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

Original job description

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

In Customer Support (CSS) our mission is to help customers get the most value from Microsoft products and services across the full support lifecycle. From onboarding and self-help to assisted support and long-term success, CSS plays a critical role in delivering reliable, high-quality support at global scale. The AI Business Transformation team focuses on building and scaling AI enabled solutions that improve support experiences for both customers and support agents. Our mission is to empower a future ready workforce by fostering innovation, connection, and practical AI adoption across MSS (Modern Solutions and Support). We work closely with engineering, supportability, service delivery, and business teams to bring AI solutions from idea to impact.

We are looking for a Sr Supportability Program Manager with advanced technical fluency and an AI solution-builder mindset to drive complex AI initiatives and help accelerate the translation of business opportunities into practical, scalable outcomes.

This role combines program and portfolio leadership with hands-on technical capability, enabling the successful progression of AI initiatives from opportunity identification and experimentation through validation, adoption, and scale. You will work across business and technical teams to shape solution approaches, assess feasibility and trade-offs, guide experimentation, and ensure initiatives are designed with the appropriate considerations for architecture, data, security, Responsible AI, evaluation, telemetry, and business value.

You will bring the technical depth needed to engage credibly in solution and architecture discussions, understand and challenge technical approaches, contribute to prototypes and early-stage solutions where appropriate, and provide guidance on AI development. You will help create clarity on requirements, dependencies, technical risks, and readiness as initiatives grow and take root, partnering with engineering and technology teams where deeper engineering expertise or production development is required.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

AI Solution Strategy & Technical Enablement

Translate business challenges and opportunities into well-defined AI use cases, solution concepts, experimentation approaches, and actionable requirements.
Bring a hands-on, solution-builder mindset to explore and validate AI capabilities through prototypes, workflows, agents, automation, skills and other appropriate approaches.
Assess technical feasibility, solution options, dependencies, risks, and trade-offs to inform program and portfolio decisions.
Provide technical guidance and constructive review of AI solutions and experiments, helping teams apply sound development, evaluation, security, and Responsible AI practices.
Contribute to the definition of reusable patterns, guidance, and guardrails that enable teams to experiment and innovate effectively across approved platforms and environments.
Apply knowledge of AI platforms, agents, orchestration, APIs, data and grounding, evaluations, telemetry, and integration patterns to improve solution design and decision-making.
Identify when solutions require deeper engineering involvement and partner with the appropriate teams to support their progression toward production and scale.

Program Execution and Cross Functional Collaboration

Drive planning and execution of AI focused programs aligned to AI Business Transformation priorities.
Collaborate with Support Planning, Supportability, Service Delivery, and Tools and Technology teams to ensure solutions meet real operational needs.
Manage timelines, dependencies, and risks across multiple initiatives.
Act as a bridge between technical and business stakeholders, ensuring clarity and alignment.’

Program Leadership & Cross-Functional Execution

Drive end-to-end execution of complex AI programs spanning multiple stakeholder groups, organizations, and technology platforms.
Manage strategic planning, execution milestones, dependencies, risks, and business readiness activities.
Serve as the connective tissue between business stakeholders, support organizations, engineering teams, and technology partners.
Create clarity amid ambiguity, driving alignment and informed decision-making across competing priorities.

Insights, Measurement & Business Impact

Define success metrics, value frameworks, and performance indicators that quantify business outcomes and AI impact.
Leverage operational, customer, and business data to uncover actionable insights and drive continuous improvement.
Build executive visibility through dashboards, reporting mechanisms, and portfolio health reviews.
Measure and communicate impact across productivity, cost efficiency, customer satisfaction, employee experience, and business performance.

Qualifications

Minimum Required Qualifications:

Master's Degree in Computer Science, Information Technology (IT), Business, Social Science, Marketing, Communications, Accounting, Sales, or related field AND 4+ years related work experience (e.g., technical/customer services, technical/customer support, business process operations, product development/management, product marketing, business or product strategy, technical consulting, data analysis) o OR Bachelor's Degree in Computer Science, Information Technology, Business, Social Science, Marketing, Communications, Accounting, Sales, or related field AND 5+ years related work experience (e.g., technical/customer services, technical/customer support, business process operations, product development/management, product marketing, business or product strategy, technical consulting, data analysis) o OR 8+ years related work experience (e.g., technical/customer services, technical/customer support, business process operations, product development/management, product marketing, business or product strategy, technical consulting, data analysis).

Additional Required Qualifications:

Hands on experience building software solutions, automation, or workflows (e.g., APIs, scripts, low code tools, or AI based solutions).
Experience in building AI agents, copilots, or automation scenarios.
Ability to translate business needs into working prototypes and solutions.
Understanding of software development lifecycle and experience working closely with engineering teams.
Familiarity with solution design or architecture concepts.
Effective communication skills, with the ability to work across technical and non-technical stakeholders.
Ability to manage multiple priorities in a fast-paced environment.
Problem-solving skills and willingness to learn new technologies quickly.

Additional Preferred Qualifications:

Experience building or experimenting with AI agents, copilots, or LLM-based solutions.
Familiarity with Microsoft technologies such as Azure AI, Copilot Studio, Power Platform, or similar tools.
Exposure to enterprise security, compliance, and Responsible AI practices.
Experience defining telemetry, analytics, or performance measurement frameworks.
Background in customer support, service operations, or enterprise tooling.
Experience working in agile or iterative development environments.

Other Requirement: Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Supportability IC5 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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