Jobs in the United States

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Added 13 days ago
Supervisory Air Traffic Control Specialist (General Manager)
Federal Aviation Administration
Philadelphia, PA
Summary This is a manager position responsible for planning and directing multiple activities and programs in a complex matrix organization within an assigned area. He/she provides a single…
Added 13 days ago
Cloud Security Architect (Sr)
Systems Engineering Solutions Corporation
Hanscom Air Force Base, MA · Boston, MA
Must have an active Secret clearance
Added 13 days ago
Executive Director, Campus Major Capital Projects
UCSF
San Francisco, CA
…and operational leadership for UCSF's Major Capital Projects Program, a multi-year capital program anticipated to represent approximately $2 billion to $4 billion or more over a 10-year…
Added 13 days ago
Principal Software Engineer - AI Platform
Western Governors University
Salt Lake City, UT
Architect and build a conversational AI platform that supports retrieval over WGU content and data, inference integration, orchestration, tool calling, conversation state management, and…
Added 13 days ago
MB
Senior Manager, Construction Change Orders
Massachusetts Bay Transportation Authority
Boston, MA
- $158,456.83 USD / year
The Senior Manager of Change Order Management will assist the Director of Change Order Management to provide technical advice and support to project delivery teams in matters of…
Added 13 days ago
Residential SCIF Technician
BO IAP World Services, Inc.
McLean, VA
Assist with the integration of electrical, mechanical, communications, and security systems within the secure facility.
Added 13 days ago
WS
Senior Software Engineer
WALMART SUPER CENTER
Denver, CO
- $126,901 to $198,000 USD / year
…implementing and supporting Kubernetes controllers for platforms (cert-manager, kyverno, argocd). Experience programming in an imperative language (Go). Experience designing CI/CD pipelines…
Added 13 days ago
Associate Field Engineer - Controls
Wunderlich-Malec
Kansas City, MO
Ability to stand, move, and work on job sites for up to 8-12 hour shifts
Added 13 days ago
Manager, SEO Marketing (Virtual, US)
Sirva
United States
This SEO Manager is responsible for directing and defining the interactive digital strategy for Sirva in the consumer moving channel. The successful candidate is a marketing professional…
Added 13 days ago
Lead, Systems Engineer
L3Harris Technologies
Carlsbad, CA
Work closely with the Project Engineer (PE) and Program Manager (PM) to ensure alignment on technical priorities and execution
Added 13 days ago
M
Principal Group Product Manager
Microsoft
WA · TX · Redmond, WA · Austin, TX · Redmond · Austin
- $165,600 to $331,200 USD / year
…Cloud. We’re an innovative and collaborative team of product and program managers transforming Microsoft’s Cloud and Devices Supply Chains. We design and build industry-leading systems,…
Added 13 days ago
CRA Officer (may be remote within the Civista Bank footprint)
Civista Bank
Dublin, OH
…and execution of the Bank's Community Reinvestment Act (CRA) program. This position ensures compliance with all applicable CRA regulations, develops and implements community reinvestment…
Added 13 days ago
Safety Manager - ROSIE
LEIDOS, INC.
Huntsville, AL
Leidos' Defense Sector is seeking an experienced Safety Manager to support the U.S. Army Space and Missile Defense Command (USASMDC) Reagan Test Range (RTR) Operations, Sustainment,…
Added 13 days ago
SAP Support and Data Analytics Manager
Fujifilm
College Station, TX
Join FUJIFILM Biotechnologies Texas as a SAP Support and Data Analytics Manager and lead our site’s SAP S/4HANA enablement, data strategy, and training programs. You will serve as the site…
Added 13 days ago
M
Global Manager of Modularization
Microsoft
United States
- $119,800 to $261,000 USD / year
The Manager of Modularization is responsible for driving the strategy, standards, and execution frameworks that enable modular construction solutions across the global data center…
Added 13 days ago
M
Quantum Technical Program Manager
Microsoft
WA · Redmond, WA · Redmond
- $119,800 to $234,700 USD / year
Microsoft is seeking a Quantum Technical Program Manager (TPM), at the Senior to Principal level, to lead the end-to-end delivery of next-generation quantum hardware systems. You will drive…
Added 13 days ago
Program Manager - Commercial Fire Packages
Grundfos
Waller, TX
Peerless Pump Company, an Indianapolis based subsidiary of Grundfos, is seeking an experienced Program Manager to join its Commerical Fire Packages group at our new location in Waller,…
Added 13 days ago
System Administrator II (BIG IP F5)
Abacus Technology
Montgomery, AL
…support for the Air Force Intranet Control (AFINC) III Support program at Maxwell AFB/Gunter Annex. This is a full-time…
Added 13 days ago
Cyber Test Engineer
CDIT
Scott Air Force Base, IL
System (JTMS) program for the United States Transportation Command
Added 13 days ago
VI
Retail Assistant Store Manager - Product
Vuori, Inc
San Clemente, CA
- $22.9 to $26.9 USD / hour
…inspiration from an active coastal California lifestyle; an integration of fitness, creative expression and life. Our high energy fast paced retail environment is reflected in the clothes…
Added 13 days ago
VDC Project Manager-Tampa
Turner Construction
Tampa, FL
Promote integration of Environmental Health & Safety (EH&S) Building L.I.F.E. principals. Drive enforcement of safety protocols by VDC and project staff, trade partners, and others.
Added 13 days ago
Manager, Regulatory Affairs- Strategic Alliances
COV Covidien LP
Lafayette, CO
Must Have: Minimum Requirements
Added 13 days ago
Hosting and Infrastructure Platform Engineer
Valero
San Antonio, TX
Manage and maintain infrastructure lifecycle operations, workload domain configuration, and integration with storage and network platforms.
Added 13 days ago
Senior Manufacturing Engineer, Advanced Manufacturing
York International Corp.
United States
…minimal reliance on tribal knowledge. You will report to the Sr. Manager of the Manufacturing Operations team and lead a cross-functional program team dedicated to scaling up the…
Added 13 days ago
Lead Pre-Sales Solutioner - Sales Engineer
Capgemini
Bridgewater, NJ, NJ · New York, NY, NY
8+ years of experience in sales engineering, technical pre-sales, technical solutions manager, enterprise solution architecture, or solution-selling in cloud, infrastructure, outsourcing,…

Closed listing

Supportability Program Manager

Microsoft · WA, United States · TX, United States · ND, United States · NC, United States · Redmond, WA, United States · Irving, TX, United States · Fargo, ND, United States · Charlotte, NC, United States · Redmond, United States · Irving, United States · Fargo, United States · Charlotte, United States · $106,400 to $222,600 USD / year

About employer

Closed listing

Microsoft

Supportability Program Manager

WA, United States
TX, United States
ND, United States
NC, United States
Redmond, WA, United States
Irving, TX, United States
Fargo, ND, United States
Charlotte, NC, United States
Redmond, United States
Irving, United States
Fargo, United States
Charlotte, United States

$106,400 to $222,600 USD / year

This opening has closed.

The original listing is kept below for reference.

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Job details

Pay: $106,400 to $222,600 USD / year
Closing date: Apr 26, 2027
Posting language: English
Posted: Oct 28, 2026

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Original job description

Archived listing. The details below describe a past opening.

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

In Customer Support (CSS) our mission is to help customers get the most value from Microsoft products and services across the full support lifecycle. From onboarding and self-help to assisted support and long-term success, CSS plays a critical role in delivering reliable, high-quality support at global scale. The AI Business Transformation team focuses on building and scaling AI enabled solutions that improve support experiences for both customers and support agents. Our mission is to empower a future ready workforce by fostering innovation, connection, and practical AI adoption across MSS (Modern Solutions and Support). We work closely with engineering, supportability, service delivery, and business teams to bring AI solutions from idea to impact.

We are looking for a Sr Supportability Program Manager with advanced technical fluency and an AI solution-builder mindset to drive complex AI initiatives and help accelerate the translation of business opportunities into practical, scalable outcomes.

This role combines program and portfolio leadership with hands-on technical capability, enabling the successful progression of AI initiatives from opportunity identification and experimentation through validation, adoption, and scale. You will work across business and technical teams to shape solution approaches, assess feasibility and trade-offs, guide experimentation, and ensure initiatives are designed with the appropriate considerations for architecture, data, security, Responsible AI, evaluation, telemetry, and business value.

You will bring the technical depth needed to engage credibly in solution and architecture discussions, understand and challenge technical approaches, contribute to prototypes and early-stage solutions where appropriate, and provide guidance on AI development. You will help create clarity on requirements, dependencies, technical risks, and readiness as initiatives grow and take root, partnering with engineering and technology teams where deeper engineering expertise or production development is required.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

AI Solution Strategy & Technical Enablement

Translate business challenges and opportunities into well-defined AI use cases, solution concepts, experimentation approaches, and actionable requirements.
Bring a hands-on, solution-builder mindset to explore and validate AI capabilities through prototypes, workflows, agents, automation, skills and other appropriate approaches.
Assess technical feasibility, solution options, dependencies, risks, and trade-offs to inform program and portfolio decisions.
Provide technical guidance and constructive review of AI solutions and experiments, helping teams apply sound development, evaluation, security, and Responsible AI practices.
Contribute to the definition of reusable patterns, guidance, and guardrails that enable teams to experiment and innovate effectively across approved platforms and environments.
Apply knowledge of AI platforms, agents, orchestration, APIs, data and grounding, evaluations, telemetry, and integration patterns to improve solution design and decision-making.
Identify when solutions require deeper engineering involvement and partner with the appropriate teams to support their progression toward production and scale.

Program Execution and Cross Functional Collaboration

Drive planning and execution of AI focused programs aligned to AI Business Transformation priorities.
Collaborate with Support Planning, Supportability, Service Delivery, and Tools and Technology teams to ensure solutions meet real operational needs.
Manage timelines, dependencies, and risks across multiple initiatives.
Act as a bridge between technical and business stakeholders, ensuring clarity and alignment.’

Program Leadership & Cross-Functional Execution

Drive end-to-end execution of complex AI programs spanning multiple stakeholder groups, organizations, and technology platforms.
Manage strategic planning, execution milestones, dependencies, risks, and business readiness activities.
Serve as the connective tissue between business stakeholders, support organizations, engineering teams, and technology partners.
Create clarity amid ambiguity, driving alignment and informed decision-making across competing priorities.

Insights, Measurement & Business Impact

Define success metrics, value frameworks, and performance indicators that quantify business outcomes and AI impact.
Leverage operational, customer, and business data to uncover actionable insights and drive continuous improvement.
Build executive visibility through dashboards, reporting mechanisms, and portfolio health reviews.
Measure and communicate impact across productivity, cost efficiency, customer satisfaction, employee experience, and business performance.

Qualifications

Minimum Required Qualifications:

Master's Degree in Computer Science, Information Technology (IT), Business, Social Science, Marketing, Communications, Accounting, Sales, or related field AND 4+ years related work experience (e.g., technical/customer services, technical/customer support, business process operations, product development/management, product marketing, business or product strategy, technical consulting, data analysis) o OR Bachelor's Degree in Computer Science, Information Technology, Business, Social Science, Marketing, Communications, Accounting, Sales, or related field AND 5+ years related work experience (e.g., technical/customer services, technical/customer support, business process operations, product development/management, product marketing, business or product strategy, technical consulting, data analysis) o OR 8+ years related work experience (e.g., technical/customer services, technical/customer support, business process operations, product development/management, product marketing, business or product strategy, technical consulting, data analysis).

Additional Required Qualifications:

Hands on experience building software solutions, automation, or workflows (e.g., APIs, scripts, low code tools, or AI based solutions).
Experience in building AI agents, copilots, or automation scenarios.
Ability to translate business needs into working prototypes and solutions.
Understanding of software development lifecycle and experience working closely with engineering teams.
Familiarity with solution design or architecture concepts.
Effective communication skills, with the ability to work across technical and non-technical stakeholders.
Ability to manage multiple priorities in a fast-paced environment.
Problem-solving skills and willingness to learn new technologies quickly.

Additional Preferred Qualifications:

Experience building or experimenting with AI agents, copilots, or LLM-based solutions.
Familiarity with Microsoft technologies such as Azure AI, Copilot Studio, Power Platform, or similar tools.
Exposure to enterprise security, compliance, and Responsible AI practices.
Experience defining telemetry, analytics, or performance measurement frameworks.
Background in customer support, service operations, or enterprise tooling.
Experience working in agile or iterative development environments.

Other Requirement: Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Supportability IC5 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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Jobs in the United States