Jobs in the United States

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Added 7 mins ago
Senior Brand Manager
Forrest Johnson
Scottsboro, AL
The Senior Brand Manager is the person who turns brand strategy into campaigns that guests notice, talk about, and travel for. You will lead four to six tentpole campaigns a year from brief…
Added 7 mins ago
EMC Laboratory Manager
Forrest Johnson
Knoxville, TN
As the EMC Laboratory Manager, you are responsible for the technical excellence, operational execution, and continuous advancement of AMS’s EMC capabilities in support of nuclear power…
Added 8 mins ago
VU
Sr. Manager, VIP Coverage Authorization Systems
Visa USA Inc
Denver, CO
- $163,300 to $261,600 USD / year
Added 8 mins ago
Software Program Manager
USU RESEARCH FOUNDATION
DENVER, CO
…an experienced and detail-oriented advanced career Software Program Manager to lead the development and sustainment of complex software systems supporting satellite ground operations in our…
Added 8 mins ago
Program Analyst (Washington D.C.)
General Dynamics - Bath Iron Works
Washington, DC
This role reports directly to the Planning Yard Portfolio Manager.
Added 9 mins ago
CO
Plant Mechanic/Senior Plant Mechanic
City of Westminster, CO
Westminster, CO
- $31.18 to $50.08 USD / hour
…training and instruction to learn the essential functions of a Senior Plant…
Added 10 mins ago
Director AI Ecosystem Partnerships
GoDaddy
United States
This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you’ll divide your time between working remotely from your home and an office…
Added 11 mins ago
Digital Ops & Analytics Intern
Rockland Trust
Rockland, MA
As a member of the Digital Operations & Analytics Team, you'll work closely with the Digital Banking Analyst Manager and Digital Banking professionals to help support the systems and tools…
Added 11 mins ago
Project Manager II
Geosyntec Consultants, Inc.
Los Alamos, NM
…highest-caliber staff and experts. We are seeking a motivated Project Manager II to contribute to our mission supporting our work at Los Alamos National Lab in Los Alamos,…
Added 15 mins ago
KS
Sr. Manager, Technology Transfer & Site Eng
Kelly Services
Orangeburg, NY
- $170,000 USD / year
This senior role leads Technology Transfer, Process Engineering, and site engineering readiness, with a major near-term focus on a 300,000-square-foot site expansion that will establish new…
Added 15 mins ago
KS
Sr. Manager, Technology Transfer & Site Eng
Kelly Services
Orangeburg, NY
- $170,000 USD / year
This senior role leads Technology Transfer, Process Engineering, and site engineering readiness, with a major near-term focus on a 300,000-square-foot site expansion that will establish new…
Added 22 mins ago
Senior HR Operations Specialist (Deployment Support)
Metrea
Tampa, FL
Minimum of 5 years of experience resolving complex employee relations issues as a HR Manager or HR Operations Specialist
Added 49 mins ago
J
Senior HR Business Partner, Claude Corps
Jobgether
Remote, United States
- $110,000 to $150,000 USD / year
The Senior HR Business Partner will serve as a strategic and hands-on HR partner for a growing, nationwide fellowship program supporting early-career talent working on AI solutions for…
Added 53 mins ago
DIVISONAL ENGINEERING PROJECT MANAGER
Kingspan Insulated Panels - Open
Deland, FL · Columbus, OH
We are looking for a Divisional Project Engineering Manager!
Added 1 hour ago
DIVISONAL ENGINEERING PROJECT MANAGER
All Kingspan and Affiliate Companies
Deland, FL · Columbus, OH
We are looking for a Divisional Project Engineering Manager!
Added 1 hour ago
Project Management & Planning Operations Rep Stf - E4
Lockheed Martin
Marietta, GA · Marietta
Elevate your career as a Control Account Manager (CAM) on the historic C130 program in Marietta, GA. In this key role, you’ll ensure EVM compliance while managing cost, schedule, and…
Added 1 hour ago
Senior Vehicle Motion Controls Platform Engineer – Steering or Suspension
General Motors
Milford, MI
Provide technical leadership, mentor engineers, resolve cross-functional issues, and communicate design decisions across controls, software, systems, calibration, test, and program teams
Added 1 hour ago
Senior Hardware Development and Validation Engineer – Engine Lube/Vent
General Motors
Pontiac, MI
Track and report test status, issues, and risks to support program milestones and decision making.
Added 1 hour ago
Senior Marketing Manager – GMC Trucks and Full-Size SUVs
General Motors
Warren, MI
As the Senior Marketing Manager for GMC Trucks and Full-Size SUVs you will lead the strategic vehicle lifecycle plan, including developing and executing positioning, product launch,…
Added 1 hour ago
Senior Global Sourcing Manager - Human Machine Interface: Displays
General Motors
Warren, MI
As a Senior Global Sourcing Manager, you will be responsible for purchase of all or a specific portion of productive and/or non-productive materials, supplies, machinery, tooling, and/or…
Added 1 hour ago
Senior Global Sourcing Manager - Garnish Trim
General Motors
Warren, MI
As a Senior Global Sourcing Manager, you will be responsible for purchase of all or a specific portion of productive and/or non-productive materials, supplies, machinery, tooling, and/or…
Added 1 hour ago
Senior Manager, Fulfillment and Logistics Operations, Ford Energy
Ford Motor Company
Dearborn, MI
The Senior Manager, Fulfillment & Logistics Operations is a senior leadership role accountable for the end-to-end fulfillment, logistics, and parts supply performance of the Project…
Added 1 hour ago
Manager, Ford Pro/Truck Strategy
Ford Motor Company
Dearborn, MI
Ford is seeking a strategic, analytical, and influential leader to serve as Portfolio Strategy Manager for Ford Pro and Truck across the North America markets. In this role, you will shape…
Added 1 hour ago
T
Epic Interface Analyst
TEKsystems
Ann Arbor, MI
- $80 to $85 USD / hour
Interview: 30 min video interview with manager and team lead
Added 1 hour ago
Senior Project Manager
TechBiz Global GmbH
Remote, United States
…TOP clients from our portfolio. We are currently seeking a Senior Project Manager to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative…

Microsoft

Service Delivery Manager

NV, United States
Reno, NV, United States
Reno, United States

$97,600 to $206,400 USD / year

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Job details

Pay: $97,600 to $206,400 USD / year
Apply by: Apr 28, 2027
Posting language: English
Posted: Oct 30, 2026

Original job description

Overview

The Service Delivery Manager (SDM) is accountable for how well vendors deliver across VL operations: quality, speed, cost efficiency, compliance and customer satisfaction. The SDM is the central link between Microsoft, vendor partners, and cross-functional stakeholders. The role moves vendor management from reactive, transactional oversight to a proactive partnership focused on results. This is an individual contributor role that leads through influence rather than direct authority. At Level 62, the SDM independently runs governance across vendors, sites and time zones. The role covers financial and risk stewardship, continuous improvement, and the responsible use of AI and automation. Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centred on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.

Responsibilities

Vendor delivery ownership: Own vendor delivery across VL operations against SLAs, KPIs and contract commitments. Provide daily oversight and act as the primary Microsoft escalation point for complex risks and incidents.
Performance governance: Run weekly, monthly, and executive business reviews using scorecards, trend analysis and action logs. Hold vendors accountable through root cause analysis and corrective and preventive action plans, tracked to closure.
Insights and reporting: Turn data on quality, productivity, CSAT, throughput, rework, cycle time and backlog into insights leaders can act on. Check vendor-reported data against source systems.
Financial stewardship: Manage purchase orders and invoices, overtime, accruals, and forecasts. Assess vendor requests for more capacity or investment based on return on investment.
Capacity and demand: Match vendor capacity, skills, and schedules to forecast demand, especially at peak periods and quarter-end, without losing resilience or cost control.
Risk, business continuity and compliance: Identify and reduce operational, commercial, security, compliance and customer-impact risks. Maintain workable business continuity and recovery plans, and keep records ready for audit.
Contracts and vendor lifecycle: Work with Procurement, Legal, Finance and Risk on vendor selection, onboarding, statements of work, contract changes, renewals and remedies. Make sure contract obligations are applied in day-to-day operations.
Continuous improvement and AI: Reduce waste, rework, defects, and cycle time. Work with Vendor Solutions and engineering to pilot and scale responsible AI and automation, with clear benefits and measurable adoption.
Change and transitions: Lead vendor onboarding, transitions, process migrations, and readiness for releases, keeping disruption to a minimum.
Stakeholder leadership: Coordinate across vendors, sales, finance, procurement, legal, risk, engineering, and service design. Explain trade-offs, options and recommendations clearly to senior leaders.

Embody our culture and values

Qualifications

Required Qualifications

Master's Degree in Business Management, or related field AND 2+ years process management, process execution, process optimization, or related experience OR Business, or related field AND 4+ years process management, process execution, process optimization, or related experience OR equivalent experience.

Preferred Qualifications

Overall 12+ years of experience in service delivery, vendor operations, outsourcing, business program management or operations leadership, or equivalent experience.
Proven experience managing outsourced or vendor-delivered operations, including performance governance, escalation management and delivering corrective actions.
Knowledge of operations and finance, and a working understanding of engineering, data and analytics.
Experience in commercial operations or deal processing for Volume Licensing.
Experience delivering across multiple sites and time zones, including business continuity planning and site recovery.
Good to know - Lean, Six Sigma, ITIL or PMP certification, and understand AI or automation adoption with measurable results.
Data skills, for example in Power BI or Excel.

Process Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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