Jobs in the United States

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Added 27 mins ago
AE
Senior Manager - Application Security Research
American Express
Phoenix, AZ
- $123,000 to $215,250 USD / year
American Express is seeking a highly technical and innovative Senior Manager of Application Security Research to help advance our application security research, vulnerability discovery, and…
Added 41 mins ago
Senior Risk Manager - AI Risk & Governance
Edward Jones
Saint Louis, MO
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors…
Added 51 mins ago
PF
Senior Associate, Client Service Onboarding Manager - Pension Risk Transfer
Principal Financial Group
Des Moines, IA
- $55,800 to $87,600 USD / year
As a Senior Associate, Client Service Onboarding Manager, you'll manage the onboarding of assigned Pension Risk Transfer clients, acting as the main liaison throughout the process. This…
Added 56 mins ago
ASL Staff Interpreter - Avamere at Chestnut Lane / Gresham, OR
Avamere Skilled Advisors, LLC
Gresham, OR
Connect residents with outside agencies, financial assistance programs, and specialized counseling or habilitative training.
Added 56 mins ago
AS
Culinary Services Director - Avamere St. Helens
Avamere Skilled Advisors, LLC
St. Helens, OR
- $52,000 to $62,400 USD / year
Oversee all food production, dining room operations, and resident meal deliveries while maintaining operational and financial efficiency.
Added 56 mins ago
Business Office Manager - Avamere Sherwood
Avamere Skilled Advisors, LLC
Sherwood, OR
Job SummaryThe Business Office Manager (BOM) in an independent living, assisted living and/or memory care facility serves as the operational backbone of the community, directing all…
Added 56 mins ago
Director of Business Operations
Avint
Remote, United States
The Director of Business Operations is a senior leader responsible for translating Avint’s strategy into disciplined, scalable corporate operations. The Director leads the day-to-day…
Added 1 hour ago
Senior Manager, Internal and External Reporting
Eliassen Group
Raleigh, NC
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 1 hour ago
M
Business Program Manager, Strategy & Transformation - MCAPS Core
Microsoft
United States
- $97,600 to $206,400 USD / year
Business Program Manager - Financial Services industry
Added 1 hour ago
Regulatory Compliance and Financial Crime Consulting Senior Manager
Crowe LLP
Cleveland, OH
…navigate new challenges with confidence. Regulatory Compliance and Financial Crime Consulting Senior Manager This role will lead complex consulting engagements supporting financial…
Added 1 hour ago
Accounting Manager
SOUTHWEST OHIO REGIONAL TRANSIT AUTHORITY
Cincinnati, OH
Go METRO Accounting Manager POSITION SUMMARY Metro is looking for an Accounting Manager to supervise, track and evaluate day to day activities. This position will support multiple functions…
Added 1 hour ago
RA
Senior Program Manager Southern Ohio Area
Right At School LLC
Cincinnati, OH
- $22 to $27 USD / hour
…educators we have across the country, who bring their best to each program every day. So how do we build that team? We start with mission-driven people who want to help foster a love of…
Added 2 hours ago
A&
Senior Project Manager
Astor & Sanders
McLean, VA
- $120,000 to $145,000 USD / year
Systems Integration & Development (SID) is an award-winning IT solutions provider headquartered in McLean, VA seeking a Project Manager. This is a full-time and hybrid position.
Added 2 hours ago
O
Project Executive - Marine Construction
Orion
Federal Way, WA
- $190,000 to $260,000 USD / year
This senior leadership position has primary responsibility for the financial performance, operational execution, schedule, quality, safety, client satisfaction, and profitability of…
Added 2 hours ago
O
Sr. Project Manager - Marine Construction
Orion
Honolulu, HI
- $180,000 to $250,000 USD / year
SENIOR PROJECT MANAGER – MARINE & HEAVY CIVIL CONSTRUCTION
Added 2 hours ago
Senior Manager, Internal and External Reporting
Eliassen Group
Montpelier, VT
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 2 hours ago
A
Senior Political Compliance Manager
Aristotle
Remote, United States
- $85,000 to $100,000 USD / year
The Senior Political Compliance Manager will provide Political Action Committee (PAC) and lobbying compliance and management services to our clients. The incumbent will be responsible for…
Added 2 hours ago
TDCJ - Case Manager V - Certified Peer Training an
Texas Department of Criminal Justice - SET
Tennessee Colony, TX
Added 2 hours ago
Manager, Commercialization - Energy
Keurig Dr Pepper
Frisco, TX
This person will report to the Senior Manager, Allied Partnerships – Energy in a high-visibility role to Commercial and Sales leadership.
Added 2 hours ago
Senior Manager, Corporate and HR Compliance
Keurig Dr Pepper
Frisco, TX
Keurig Dr Pepper is seeking a dynamic Senior Manager, Corporate & HR Compliance, to support our corporate compliance program and HR Compliance team. You’ll partner with Legal, HR, and…
Added 2 hours ago
Senior Commercial Underwriter
Toyota
Plano, TX
Demonstrated proficiency using Crowe Navigator, or similar financial analysis program.
Added 2 hours ago
Sr. Analyst, Accounting
Toyota
Plano, TX
Reporting to the Manager, General Accounting and Blackline, the person in this role will support the Corporate Accounting department's objective of timely and accurate reporting of…
Added 2 hours ago
Principal Program Manager, IT
American Airlines
Fort Worth, TX
…change. You will play a critical role in working directly with senior leaders, Finance, HR and other key technology stakeholders to advance workforce transformation priorities, helping to…
Added 2 hours ago
Licensed Vocational Nurse Orthopedics
HCA Healthcare
San Antonio, TX
…through open, collaborative relationships with your direct manager or more formal opportunities through hospital councils and national nursing initiatives. You'll help shape decisions that…
Added 2 hours ago
Medical City Dallas - Manager Imaging Services
HCA Healthcare
Dallas, TX
The Department Manager is responsible for all departmental functions in support of the hospital mission, vision and facility goals. The manager identifies the cost-effective systems needed…

Microsoft

Service Delivery Manager

NV, United States
Reno, NV, United States
Reno, United States

$97,600 to $206,400 USD / year

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Job details

Pay: $97,600 to $206,400 USD / year
Apply by: Apr 28, 2027
Posting language: English
Posted: Oct 30, 2026

Original job description

Overview

The Service Delivery Manager (SDM) is accountable for how well vendors deliver across VL operations: quality, speed, cost efficiency, compliance and customer satisfaction. The SDM is the central link between Microsoft, vendor partners, and cross-functional stakeholders. The role moves vendor management from reactive, transactional oversight to a proactive partnership focused on results. This is an individual contributor role that leads through influence rather than direct authority. At Level 62, the SDM independently runs governance across vendors, sites and time zones. The role covers financial and risk stewardship, continuous improvement, and the responsible use of AI and automation. Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centred on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.

Responsibilities

Vendor delivery ownership: Own vendor delivery across VL operations against SLAs, KPIs and contract commitments. Provide daily oversight and act as the primary Microsoft escalation point for complex risks and incidents.
Performance governance: Run weekly, monthly, and executive business reviews using scorecards, trend analysis and action logs. Hold vendors accountable through root cause analysis and corrective and preventive action plans, tracked to closure.
Insights and reporting: Turn data on quality, productivity, CSAT, throughput, rework, cycle time and backlog into insights leaders can act on. Check vendor-reported data against source systems.
Financial stewardship: Manage purchase orders and invoices, overtime, accruals, and forecasts. Assess vendor requests for more capacity or investment based on return on investment.
Capacity and demand: Match vendor capacity, skills, and schedules to forecast demand, especially at peak periods and quarter-end, without losing resilience or cost control.
Risk, business continuity and compliance: Identify and reduce operational, commercial, security, compliance and customer-impact risks. Maintain workable business continuity and recovery plans, and keep records ready for audit.
Contracts and vendor lifecycle: Work with Procurement, Legal, Finance and Risk on vendor selection, onboarding, statements of work, contract changes, renewals and remedies. Make sure contract obligations are applied in day-to-day operations.
Continuous improvement and AI: Reduce waste, rework, defects, and cycle time. Work with Vendor Solutions and engineering to pilot and scale responsible AI and automation, with clear benefits and measurable adoption.
Change and transitions: Lead vendor onboarding, transitions, process migrations, and readiness for releases, keeping disruption to a minimum.
Stakeholder leadership: Coordinate across vendors, sales, finance, procurement, legal, risk, engineering, and service design. Explain trade-offs, options and recommendations clearly to senior leaders.

Embody our culture and values

Qualifications

Required Qualifications

Master's Degree in Business Management, or related field AND 2+ years process management, process execution, process optimization, or related experience OR Business, or related field AND 4+ years process management, process execution, process optimization, or related experience OR equivalent experience.

Preferred Qualifications

Overall 12+ years of experience in service delivery, vendor operations, outsourcing, business program management or operations leadership, or equivalent experience.
Proven experience managing outsourced or vendor-delivered operations, including performance governance, escalation management and delivering corrective actions.
Knowledge of operations and finance, and a working understanding of engineering, data and analytics.
Experience in commercial operations or deal processing for Volume Licensing.
Experience delivering across multiple sites and time zones, including business continuity planning and site recovery.
Good to know - Lean, Six Sigma, ITIL or PMP certification, and understand AI or automation adoption with measurable results.
Data skills, for example in Power BI or Excel.

Process Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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